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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5578 reviews
Great Staff, beautifully upgraded rooms
This place has been a San Diego landmark for as long as my 35 years of living here. I stayed for the first time a few months ago and it is just as cool as I'd always heard. The staff is great. Super accommodating and very helpful. Last time, it was A.J. at the front desk who made sure my friend and I got a fabulous room even after checking in very late at night. Even though it was late, he greeted us with cheer and great service. This time, it was Roberto at the front desk who was extremely professional. After I called to explain that my room had an electrical problem, he quickly found me a room that fit my needs even better and the switch was seamless. He made me feel comfortable and heard even though I was embarrassed to have to ask to change rooms. The hotel has upgraded their rooms beautifully but they are outshined by their great staff.
Just So Ok
Friendly staff and wonderful location. Few negatives would be the extra loud A/C unit that prevented us from sleeping, the paper thin walls that allowed us to hear unnecessary conversations and the smell of mold as soon as you enter ur room
Deonte from reservations had excellent customer service. He assisted in helping me find the best room for my vacation. I really appreciated the fact he helped me with the hotel website and additionally helped me select a room, garden vs ocean, bottom floor etc. He was a great help.
3 time here... still amazing and will be back!
Back again for a weekend getaway and still never want to leave this place. This resort has something for everyone. So blessed to have a small kitchen where we cook dinner. Brought our bikes, our kayak and even a fishing pole. This place is tropical, safe, secure, well laid out, never had a problem.
Great Reservations Agent
Spent an hour exploring options with a very helpful reservations agent named Oscar. He was professional, pleasant, helpful and answered many questions. Have never had such a great experience making a reservation.