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Hotel overview
It’s ideal for:
Travelers who want to experience Jamaica from a more exclusive perspective. Those who appreciate quality and attention to detail, as well as an extra touch of luxury. Demanding customers with high expectations.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services (gebgroupsbpjam@bahia-principe.com)
Location
Runaway Bay- BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5685 reviews
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May 13, 2025All In & indulgent
I traveled solo & really enjoyed my stay for 4 nights. I was a little wary about booking here due to reviews but this resort itself & the staff were great, 5/5. The grounds were beautiful & the beach was perfect, 5/5. The room I had was a king ocean view on the 7th floor, views were phenomenal & it was very clean. I ordered room service once & it arrived fairly quickly, quality & taste 3.5/5. My only complaint is mainly with a la carte restaurants, I couldnt even get a reservation for 1 at the Knife or Dolce Vita & I tried to do all my reservations on the app the day I arrived. I was able to reserve dinner for Don Pablo 4/5, Picasso 3.5/5, Rodizio 4.5/5, & Mikado 1/5. I also ate at Jazmin & buffet by the pool, which were really good & better than Mikado or Picasso. Jerk chicken & curry goat were really good, exceptional really. If I knew, I'd prob would've had dinner at the buffets instead of Mikado or Picasso. I also indulged in an anti-aging facial (80mins) & a Jamaican Experience massage (80mins) at the spa, back-to-back. Maheel provided both services & she was phenomenal. I think I slept through a third of my services, that's how relaxing & wonderful they were. My body felt rejuvenated & relaxed, my face was glowing, soft, & smooth. I highly recommend indulging at the spa.
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May 13, 2025Lies roaches and renovation building site run for the hills
If you have booked I pity you what a dive this place is as you can see by my other reviews iam fair and say things how they are good and bad,first things first it was my patrtners birthday a few days prior to coming here as we havent been to Jamaica before and were travelling with friends for a well earned holiday,we arrived at the hotel and had massive issues checking in pumpkin I believe her sour un helpful attitude while checking in as we had emailed the hotel plenty prior to arrival as we wanted rooms close to our friends,restaurant bookings etc etc,so when the wife booked it the same time as our friends we paid exactly the same they got an ocean view suite,we had apparently just booked a suite,we argued that how could this be as we paid the same price they simply did not care and were extremely rude my wife stated she had been emailing about rooms together etc and nothing was said anyhoo eventually we just took the room unless we wanted to pay an extra 300 dollars to upgrade how come we had to pay exrptra when our friends paid the same not off to a great start,the room we were given on the 6 floor overlooking rubble and the main road what a great birthday treat,we arrived on Saturday I mention this because they are totally renovating the 7th floor heavily drilling and electric saws banging hammering moving furniture about etc etc,my wife had got a bit burnt so wanted to go back to the room Monday but they were renovating directly above us you couldn’t hear yourself think,I tried to call down to reception ohh no you don’t the phones don’t work so off I went down to reception I complained about the noise going on they said they would call maintenance etc and send somebody up to fix the phones directly after another annoying hour of constant drilling I went up to the 7th floor I asked for the boss/manager the man with the drill came out the room and politely but firmly stated what the hell was going on I said I know you have to do upgrades etc but with paying holiday makers directly underneath it wasn’t on and why on earth have we been accommodated in this area of the hotel he agreed with us and said it was unfair on us,I asked if reception had indeed called him no he stated I thought as much so would he be coming back the next day drilling etc yes he said everyday all day for the next few weeks I was furious,and recorded this conversation the head of security then arrived and escorted me off this floor and said he couldn’t believe we were in a room directly underneath and said he would talk to somebody in reception,all lies no body as got in touch and it’s Tuesday at 5pm and the drilling banging work is still going on,we spoke to our tui rep who stated he would sort it out as they have to be informed of works going on as guests are not to be given rooms there due to the racket,we also contacted tui uk about this and guess what nothing done iam go in to go absolutely ape tomorrow as this is so stressful and simply not relaxing living under a building site,the hotel is quite rundown the staff are mostly friendly and happy apart from the reception staff who cannot be bothered to sort any issues out,we ate in the takara restaurant there were roaches running about on the floor we squashed about six or seven the waiter even squashed one they were on the table also we all felt very uneasy and cancelled further bookings at this restaurant,the Picasso and mikado restaurant was better staff were great food good but not great there is a pool bar closed so only two bars open,people were smoking in the jacuzzi and flicking buts in the pool with no staff challenging them and often children in the adult sections and pool areas again unchallenged I wish I could go home and was so looking forward to this stay so if you want mediocre and lies this is the place for you personally I wouldn’t ever come here again,
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May 11, 2025Check what time of holiday you are looking for
If you are looking for a quiet escape and romantic feel.... this is NOT the place for you. If you are looking for a LOUD pool where some activities are designed for adults, then you will love it. Maybe due to low occupancy but there were lots of locals using the facilities over bank holiday and weekends... this may influence the style of music as it was mostly reggae rap. Most of the staff are lovely and always so are more abrupt. I found some of the entertainment team rude as they will engage in conversation with you but constantly looking over their shoulder when you are talking. Watch out for the seling of the preferred club .... they don't take no for an answer. Overall, the resort is clean, there are people cleaning throughout the day, and rooms are looking worn but practical. We did have problems with the hot water and they insisted we change the room so as not to spoil the holiday. Tea lovers be worned there is not a kettle in the room. Food over all was good but sadly disappointed with the service at the al a carts.... knife was by far the best. I was presently surprised by the room service food and the speed it arrived. Overall, I had a lovely time. Just do your research as check it's the hotel for you.
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May 08, 2025
Nightmare Experience - Unready, Unclean Rooms and Rude Staff at Bahia Luxury
Nightmare Experience - Unready, Unclean Rooms and Rude Staff at Bahia Luxury We previously enjoyed a good stay at Bahia Grand, which is why we chose Bahia Luxury for our friend's birthday celebration on May 2nd. Unfortunately, this experience was a complete nightmare from start to finish. Despite confirming multiple times (via call center, hotel, and even email) that a birthday banner, wine, and chocolate would be in one of our rooms, none of this materialized. Our rooms, booked under the same name, were not side-by-side as promised, but located at opposite ends of the hallway. Our own room was never officially ready; we received no notification as promised and had to access it ourselves after a long wait, only to find it clearly wasn't well-cleaned. The "birthday amenity" that eventually arrived after a call to the operator consisted of two cheap chocolate candies. A dirty paint bucket sat outside our door all night, and our shower broke. While the housekeeping ladies did their best to assist us, and the food was okay with good variety, the service from other staff was appalling. The front desk at check-in was unhelpful, and the guest experience desk staff were incredibly rude and made inappropriate comments about guests' nationalities. The lobby bar staff were equally unwelcoming, making assumptions based on appearance. Even the Wi-Fi, which we inquired about at check-in, wasn't functional until we complained again later that night. The one shining light was the exceptional service from the waitresses, servers, and bartenders by the pool. A special shoutout to Latoya at the pool bar, who helped make our stay slightly more bearable. The hostess at Jasmine was also lovely. However, the way our friend's birthday was handled was the final straw. When we asked if a birthday song could be sung, our waiter loudly refused, leaving the poor hostess to awkwardly gather other staff. This made us feel incredibly undervalued. Avoid this hotel if you expect promised amenities, ready and clean rooms, competent service, or a welcoming atmosphere. Only the pool staff and the hostess at Jasmine showed any decency. This was a horrible experience, and we will not be returning to Bahia Luxury.
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May 08, 2025
luxury great pool, room staff
everything on the resort was wonderful, food, rooms, pool we used the quiet pool between the 2 resorts that's our preference and also used the Privilege Beach as Privilege Members ( which I recommend if your a traveler) the staff I have to say this year at the Luxury pool bar was a lot better than last year and Oren Riley is always amazing we know him from the Grand side. entertainment staff at the pool was amazing Andre Whitman I believe was his last name went above and beyond as I mentioned we stayed at the quite pool and he came over every day that we were there to have a chat and to try to get us to come over but we are quiet people lol. he's definitely a keeper great for business the others seemed to be upbeat as well including Chanoya she as well made her way over sweet girl.