TripAdvisor traveler ratingbased on 15237 reviews
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating15237 reviews
We stayed here in September 2019 for 2 weeks as a couple. The hotel is huge and comprises 4 different resorts, Tulum, Coba, Akumal and Sian Ka’an. We stayed at Tulum. The hotel and grounds were spotlessly clean 24/7. Rooms cleaned every day with fresh towels etc and your fridge re-stocked with things like pop and spirits. There are a number of pools to choose from, all again, spotlessly clean. One has a swim up bar which is really nice. There is entertainment and activities daily at the pool and the staff make sure you’re all involved! The foam pool party was brilliant as well as the colour party on the beach straight after it!! Buffet restaurants are huge, it doesn’t matter what your tastes are you’ll find something trust me. I loved having nachos and chilli sauce for breakfast!!! Depending on your package you can book a number of a la carte’s per week. We went to 6 in total and each one was exceptional, you really should try and visit some. We had no issue getting sun beds, there were plenty to go around no matter what time of day it was. The beach is also on the resort and well maintained. You get a lovely breeze most days which makes the heat more bearable. As we went in September the temperature and humidity were through the roof. As soon as you leave your room you’re wet with the humidity, but it’s such a lovely climate. We loved it that much we have booked to return to the Sian Ka’an next August and can’t wait. If you thinking of booking here, don’t hesitate, you’ll have the time of your life!!! Feel free if you want to ask any questions, I’ll do by best to answer.
Large property with multiple restaurants, beaches and bus commute in-between. Airport pickup available too. Price is reasonable. Food is good, especially in the proper restaurants. Rooms are bit dated.
Short staying but wonderful moment
We stayed here for a couple of days due my brother and his family were at the hotel. We had a truly wonderful moment, receptionist give us a warm welcome and you just feel the kind environment from the first moment you arrive. Only one detail maybe the entertainment could be better but that's fine, I enjoyed the time with my family and I want to thank everyone from the staff to make it better.
Fantastic Everything is open in the resort. Staff are amazing. Seaweed is cleaned away daily. Pools are open Sanatised sunbeds between people using them. Sanatiser at every part of hotel. Staff all in masks Luggage was sanatised on arrival. Feel safer than at home Amazing
Pretty Decent stay
Beautiful place, freindly staff. Went as the Corona Virus was getting to be a big issue worldwide.....so there were people spraying sanitizer on you at evry restaurant - but still manged to see staff leaving washroom without washing up, Barefeet in the buffet, that tyoe of thing. Great pools, great bars, Pretty poor entertainment - not nearly what I had got in past visit to the area. Resort is part of Principe group so access to other areas for a la cartes, etc. Restaurants were all great. Did get upgraded to Akumel for last part of stay and rooms and benefits were noticeable but yet still in the same resort area. If staying in Tulum, definitely worth checking out what you can acsess in Akumel and Coba resorts. Even the buffet and snack bar in Akumel was nicer food and visually cleaner. For sure the Akumel buffet at the beach was the place for breakfast. Whatever resort you are in, you are constantly approached by reps trying to get you into a "90 min" presentation. I got rude and got us out in 3 hours....but we did get an $80.00 excursion voucher. Not sure how they can sell any memberships - numbers couldnt come anywhere close to going around to make it even close to a good investment - even if I had a spare $70 grand US to tie up. Lots of priviledge areas and perks for the "members" that have bought in - and some that have a bit of an attitude and expect special treatment kind of rubs the wrong way with how they treat staff if things arent perfect.