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Hotel overview
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10348 reviews
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May 14, 2025Love this place
It was a unique experience. Once you arrive, they make you feel welcome and take great care of you. They give you all the information you need. They are very friendly. I recommend it if you go with your family because it's a very safe place. I went alone and was scared at first, but as I said, when I arrived at Bahia Principe, they made me feel safe. I EANT YO GO BACK❤️
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May 13, 2025Amazing relaxing holiday
I loved this hotel, I stayed in one of the renovated rooms, it was new very clean. There were renovations going on and you could hear the noise of them during the day, but I was made aware of this before i travelled so it was a none issue, I just moved to a different pool. Pros- Activities for all ages Great selection of food Great entertainment Clean Great service Cons- Although there are signs saying you can’t reserve sunbeds, staff don’t do anything about it Loud depending on where your staying So busy - the hotel was very full when I went I will trying all the other Bahia properties
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May 12, 2025Disappointed and disgusted
Dominican This was my first and last trip to this resort. This resort was very disappointing and disgusting we had to move rooms twice . The first room none of the plugs worked and the fridge area was so mouldy and the towel rack in the bathroom were hanging off the wall. The next room was not much better . The fridge cupboard area was hot and smelt rotten. The shower tap fell off every time you turned on the shower. The room was infested with so many little bugs and our suitcases were filled. The bed was like sleeping on a box spring. The staff are not very friendly and most would never go out of their way to help you! Some were nice but few and far between. The lobby smells like sewage. The main buffet when you enter you have to hold your breath and smells like sewer. This resort was not cheap to come too . The rooms are old and dated. When we complained about all the bugs , at 11:45 one night they wanted us to leave the room for 50 minutes so they could fumigate and then we could return to sleep there . Absolutely was not doing that to sleep and breath all the fumes in . The lobby at night was also terrible for mosquitoes. I do not recommend this resort to anyone . The beach was beautiful but you could not enjoy it unless you stayed in the water as the locals were constantly bugging you too buy things . Don’t waste your time complaining cause they do not care . They told us on our last day that they would allow is a late check out for all the inconvenience ( yay we could stay in the big infested room.) them around 4 they brought the new people to the room . Of course we were still there so they had to leave .they put them in the room next door with their friends. I managed to make sure I showed them all the bugs on the furniture as the gas kids and most likley would be sleeping f on the couch. I can guarantee they had no intention of cleaning g or spraying the room . Dirt resort. If you want pictures and videos please reach out
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May 12, 2025
Don’t waste your money
In all of my years of travels and as a travel agent, I have never in my life experienced such disrespect, nastiness from management, and poor customer service as my group and I experienced at the Bahia Principal Grand Punta Cana Resort!!!! This is definitely NOT a 4 star resort. There were 20 people in my group and it took us 2 hours to check in just half of the group!!!! They gave us nasty smelly rooms! They refused to give those of my clients with 3 people Or families a room with two beds! They got smart and nasty with us! Was not accommodating at all! They would leave the doors open when cleaning even though they were told not to do it because they were letting bugs and mosquitoes in the rooms. Needless to say we all got bug bites and spent time trying to kill bugs in our rooms. When the 2nd part of my group came in. They tried to give one Of my clients one of the rooms we previously said was dirty!!!!!!!! I made reservations at one of their Japanese restaurants weeks prior for 20 people and not knowing that the Hibachi table only held 12 people. But instead of placing us in rooms side by side so we can be close, the rooms were on the opposite sides of the restaurant. I even asked if we Can just put tables together to seat 20 instead of doing the hibachi tables and they refused! To make matters worse!!!!! They seated another group in one of our rooms because they assumed they were with my group!!!!!! So all of my people had no where to sit. I was so embarrassed as a travel agent because my clients ended up leaving the restaurant. One of the employees called me stupid. He didn’t realize I understood what he said! I went to complain to front desk and manager and they said I didn’t have a reservation even though I showed them I confirmation and I confirmed that the restaurants had the reservations as well so he was no help at all. We were eating breakfast in the main dining area one day and I based this lady for some juice (not knowing she was the manager). She told me they only served coffee and water!!!!!!! Keep in mind that I am watching other tables being served juice, water, coffee and anything else they wanted. I walked over to her and asked why she refused to serve me especially since she was the manager? She could have asked someone to get it for her if she thought it was beneath her! We constantly asked housekeepers not to keep our door open while cleaning because of the bugs and mosquitoes and they would not do it so many of us have bug bites all over our bodies!!!!! The older rooms are so outdated, Dirty and smelly until they should be ashamed to put people in them. Floors are cracked in places, the wood closet doors smell and are not cleaned very well. I walked in my room seconds after housekeeping supposedly cleaned my room and took my shoes off at the door. I walked in and my feet were dirty from the floor. The bath tub staying dirty!!!!!! When I tell you this resort has some of the nastiest people working for them. They should be ashamed! The guys that worked as bellmen were very nice and the ladies at the spa. Other than that. Do not waste your money at this resort.
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May 12, 2025
Not worth it
Maybe at one point in time this hotel was great but that is no longer the case. They try to upsell you on every little thing. As soon as you get there during check in they say “we know you’re not going to like the room you chose” and then make you upgrade for more money. The entire place is not clean. The main buffet smells so bad you can barely walk around without holding your nose. The bathrooms are so dirty. The lobby bar area is also very dirty everything it sticky and nothing is wiped down after use. The hotel is super crowded. You can never find any lounge chairs to sit unless you wake up at 5 am to reserve one. They only allow you 2 restaurant reservations during your stay. And the nights you don’t have a reservation you need to eat the gross buffet food. The electric at the resort went out 3 different times during our 5 day stay. The staff barely speaks English and it’s very hard to communicate. It’s a free for all. Very disappointing. I’ve stayed at a lot of all inclusives in my life and I know the drill. I don’t have unrealistic expectations. This was one of the worst ones in my opinion. Definitely think twice before booking.