TripAdvisor traveler ratingbased on 13817 reviews
LocationRunaway Bay - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13817 reviews
TERRIBLE EXPERIENCE, STAY AWAY FROM THIS HOTEL
The food was nasty the staffs are unprofessional and Lazy The manager are liars, the room we got were smelling funky and dirty, no body wash, shampoo etc we ask for the room to change when We discover it was in a nasty condition about 4pm no one seems to remember, we kept calling and going to the receptionist they finally get to change the room after 1am in the morning, during that time we ask for 2 bottles of water 10pm, the butler brought the two bottles of water after 1am of course we refuse it, my husband had to walk all the way to the bottom car park for the water as we were dehydrated, the A/C in the room that we got wasn’t working either, we literally stayed up the whole time, not even water or juice was in the fridge, the bars didn’t even have straws to drink from knowing this corona issue that’s going on, the food was soooooo nasty!!!! The drinks taste like syrup, we left the next day and went to the grand palladium and we were treated like Royalty, the food place and staff were wonderful at the palladium, if u want to enjoy ur stay in Jamaica please stay away from Bahia principe!!! They are the WORSE !!!!!!!! Place is filthy and the staff have no manners and they are lazy.
COVID Vacation July 17-25
Great resort. Great attention to COVID protocols. Not packed which makes it that much more easy to get a great pool or beach spot. Staff is extremely at tentative and very friendly. Rooms are very clean and views are incredible. Ocean front has great sunset views. Two downsides: beach is somewhat rocky, and only one restaurant is open due to number of guests, but the buffet makes up for that. The one restaurant that’s open rotates it’s menu between the other closed restaurants.
Covid vacation July 5-12th
We had an absolutely amazing time at this resort. It was not the first time at this resort for either my boyfriend or I but this time was special. It was great to see all the covid policies and procedures in play and actually experience it. We are both travel agents so this was a must! The service was exceptional. All the workers wore masks and kept social distancing. It was great to see how they utilized the resort with the buffets, entertainment, bars etc. It was very smart! If you are going to relax it is the perfect time. When we got there, there wasn't much guests but which meant no lines! The pools, and beach was still open. There were 3 bars open and 1 buffet for lunch and one for breakfast / dinner. We have recieved 4 a LA cartes and the food at the restaurants / buffet was phenomenal! The only downside is that the entertainment and bars shut off at 11pm, and towards the end of the week there was alot more guests on the resort and the lines for the buffet became alot. Also keep in mind that because of Covid you will be to quarantine at the resort, so unfortunately you cannot explore the beautiful country of Jamaica. Over all, it was an amazing time! We are SO GLAD that we took the leap and decided to travel again to our favourite destination. It was well worth it and we will be back again! A huge thank you to everyone who works there. You guys did an amazing job!
Grand Bahia Principe July 5-12, 2020
Great vacation. One of the first flights since Jamaica reopened. Very few guests at the hotel and only one buffet and ala carte were open. Food was great, smoked salmon and fresh juices for breakfast, jerk chicken for lunch and filet mignon for Dinner! Server Morales in the knife restaurant was excellent. Beach and pools were perfect. Nightly shows really well done. Must try the seafood from the high seas raft that floats by daily. Best lobster ever. Highly recommend this resort.
Our 1st Vacation away. We celebrated Christmas in Jamaica and it was fabulous. The staff at the Grand Bahia Principe made us feel like family. The resort was clean and being updated. Very large resort made it feel not crowded. Highly recommend. We can't wait to return