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Hotel overview
The ideal place for families within the Bahia Principe Riviera Maya complex, where children and adults alike have their own spaces to enjoy and the opportunity to get close to the exuberant local nature. At this hotel, you’ll have top facilities and areas for kids, such as the waterpark, plus the chance to choose family rooms that sleep up to seven people. You won’t need to worry about a thing and you can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe resort (fees apply), and take the kids along, too. After the sun sets, dance the night away at the discotheque or try your hand at the casino. Hacienda Doña Isabel also offers a variety of shops on site. You'll be captivated by the vast tropical gardens and the great variety of facilities, services and fun throughout. Enjoy access to the a la carte restaurants of the Bahia Principe Grand Tulum (reservations required)., located within the Bahia Principe Riviera Maya complex.
24-hour all-inclusive, 3 à la carte dinners in restaurants per week of stay, spacious rooms and well-kept gardens, free 24-hour Wi-Fi throughout the hotel, safety deposit box in the room, minibar, lounge chairs, beach umbrellas and towel service for the beach and pools
Exchange Privileges:
Bahia Principe Grand Coba guests have access to the à la carte restaurants of Bahia Principe Grand Tulum and Bahia Principe Grand Tequila
• Total of 11 restaurants, 5 bars and 1 swimming pool.
• Internal shuttle service connecting the hotels, conference rooms and golf course.
It’s ideal for:
Families with young children. For parents who want to enjoy every second of their vacation.
FREE, unlimited WI-FI throughout all areas of our hotels.
Location
Playa AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17881 reviews
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Jul 11, 2025Surprisingly Fantastic Stay at Coba
I stayed at the Grand Tulum last year so I’ll be honest, I was expecting Coba to feel like the slightly less glamorous sibling. Turns out I had it backwards. The vibe at Coba is way better. More energy, more fun, and a more sociable feel throughout. The only area where Tulum still wins is the rooms. They’ve had a more recent refurb so they’re a bit fresher, but that’s where the advantage ends. From the moment we arrived, the service was top notch. Despite the recent lobby fire just weeks before, there was no sign of damage or disruption. The entire entrance looked brand new. Check-in was smooth and the staff were incredibly welcoming. They’d noted all my requests too — top floor, quiet room, close to the pool. They even decorated our door with a birthday sash and left a bottle of fizz in the room for me. It wasn’t vintage champagne but it did the job and made me feel special. We were taken to our room by golf cart and that service was a godsend. The resort is huge so those carts became our daily Uber. Always running, never had to wait long. It made exploring super easy. Now the pool. Absolutely enormous and perfectly chest deep all the way across. By the afternoon it was like bathwater — in a good way. Swim-up bar was serving strong drinks and good vibes. You could spend the whole day there without needing to move. And let me just say, the entertainment team deserve medals. Full of personality, always around, always friendly, and somehow still standing after dancing us into breakfast at 8am and dancing us out of the Mexican Fiesta at 1am! I’d have brought them home as new best mates if I could. The buffet was brilliant at breakfast. Loads of choice, fresh eggs made to order, fruit, pastries, the works. The buffet staff were amazing too — super attentive and always smiling. Dinner at the buffet was decent but did start to feel repetitive after a few nights. Thankfully the à la carte restaurants helped break things up. Hindu Thali was a standout with really impressive Indian food. Le Gourmet lived up to its name. Proper presentation and flavour that genuinely felt special. One major bonus that really surprised me was the gym. I’ve stayed at dozens of resorts and hotel gyms are usually an afterthought — a rusty treadmill and some lonely dumbbells. Not here. This place is kitted out like a real gym. Proper weights, machines, cardio equipment. If you’re into training, you’ll actually want to use it. Our room was fine but felt a little dated. Definitely not as modern as the Tulum rooms and the air con didn’t get as cold as I’d like. I sleep best in a walk-in freezer. My partner, on the other hand, thinks 24 degrees is perfect. So while I was melting, she was living her best life curled up like a cat in a sunny window. We compromised. I complained. She ignored me. The beach was unfortunately a letdown, but that’s not Coba’s fault. The whole Riviera Maya region is currently dealing with a sargassum problem so swimming just wasn’t an option. If a beach is a must for you, you might want to research the seaweed situation beforehand. Overall though, Coba massively exceeded my expectations. I’d return in a heartbeat. The service, atmosphere and entertainment were all spot on. If they gave the rooms a modern update, it would be near perfect. Check out my daily vlogs on Tiktok (same username as here)
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Jul 07, 2025
Grand Coba was perfect and affordable for our family trip
I was a little concerned about this trip after some recent bad reviews and I can confidently say that they seem completely unsubstantiated. I travelled w 2 teenage girls and we never at any time felt unsafe. The room was clean and updated. The grounds well kept. The service at the main buffet was fantastic most of the time, when it was really busy at peak lunch time I'd say it was still very good. Our favorite server was Andres. I booked a massage and it was incredible, I think the girls name was Nadeira - she was phenomemal I highly recommend booking a massage while you're there. Our entertainment on site included live music every night, even mariachi - plus we saw a magic show and a circus and besides the high temperature in the theater the shows were really great - family friendly and very talented. The beach was also good. Chairs available and not too crowded with minimal sargassum. Trust me I would not have swam if there was much seaweed and I enjoyed the water. Be sure to visit Hacienda Isobel via the trolley. That's where the MEXICO sign is for photos and vendors that will negotiate. I'd say that this place is perfect for the price. The only thing I'd have upgraded would be if I could have had top shelf liquor - like if that was an option I'd have taken the upgrade. I recommend the drinks in the Sports Bar which is also air conditioned. The pool entertainment was fun too - we loved Zumba in the water. I had pre-booked a catamaran trip called Robinson Crusoe through HelloRivieraTours.com at the Akumal DIve Shop and it was the highlight of our trip. If you're on the fence about going to this resort, go for it. I think as long as your expectations meet the price tag, you will be more than satisfied, like us.
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Jun 30, 2025Total deception, fake information in Expedia
There were no booking for a restaurants for dinner in the whole week of my vacation, they told me that the booking is ten days before arrival which is ridiculous because I bought my package one week before in Expedia and there's not mention about it; despite that some tables were empty at night at the Italian restaurant, they didn't offer an option for failing bookings. They simply said all booking are full the whole week at front desk so no failings booking system. There's just one buffet and snack bar at Coba for food. The beaches has full with algae and there were no sand only algae. The carts get too late for the beach or next hotels. The Bar doesn't have drinks lemons or meant and all guesses were doing lines to get served at the lobby bar only one clerk were serving drinks the whole week. Everything has extra charges, the games at the lobby (video games, billiards), shows, they sell a pass to go the others hotels.The massages were too expensive. Some areas were under construction.
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Jun 23, 2025
Best resort in Mexico
Bahia Principe riviera maya is the best resort in Mexico that I have been to. Beautiful surroundings. Wonderful staff. Clean and comfortable rooms. Ala carte restaurants are fabulous. Especially LaGourmet and Portofino
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Jun 20, 2025Unsatisfied with front desk staffs
Left Coba today. Overall, we had an amazing time — the food was great and the driver, Fernando, was very kind and professional. However, our experience with the reception staff was extremely disappointing. The team at reception was consistently rude and disorganized. Each person gave us different information, which made it impossible to rely on them for anything. I had made a special request in advance for my daughter’s birthday, but unfortunately, it was completely ignored. Additionally, I requested that my room be located close to my sister’s, and I was assured that everything would be arranged accordingly. However, the arrangement was changed without notice, and an excuse was given instead not even a ‘Sorry’ from them. There were several other issues throughout our stay, which I will outline in detail in an email to be submitted to the appropriate department for further review. I had to called multiple times to follow up, and every time I was met with attitude and indifference. I strongly recommend that the reception staff — including Juliet, Miriam, Irazu, Alejandro, Ana, Cinthya, and others whose names I don’t remember — receive proper training on how to communicate consistently and treat guests with respect. They were unprofessional and made us feel unwelcome, which is unacceptable in a hospitality setting. This part of the experience left a bad impression and really took away from what could have been a flawless visit. I appreciate your attention to this matter, as I intend to escalate this matter. Little advice to the front desk; ‘A smile requires no expense, but its impact can be significant to the tourist. Thank you.