TripAdvisor traveler ratingbased on 3906 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3906 reviews
I am ready to book again.
Words cannot express what an awesome time I had, I spent 8 days at the resort. And it was one of the best vacations I have been on. The room was great, my patio opens to the pool, the and the beach was steps away and breathtaking. I did a 4 hr cruise and a boat ride 1 hr away for snorkel. Due to covid no buffet which I was glad for that, they rotated the restaurants and did La cart style. I was surprised at the quality of entertainment due to covid, it was on point very professional and something new every night. I had my first experience of silent club amazing, now I live for it lol. So, with all this wonderfulness the best part about the hotel was the staff, it started with Danielle in front desk before visiting, I called to possible cancel and she was so encouraging I dismiss the thought. I want to take time to say thanks to front desk staff, Tracey -Ann, Keisha, Carlos, Romie to name a few. At the restaurant Chef Clement in Mahogany along with all the staff was excellent, he grant my wishes by providing one of my favorites mackerel and banana lol, thanks to Ms. Rita the supervisor and Hyacinth, West End food right by the beach was great love that I can take my food on the beach, Ackee (love the Curry Goat and Oxtail), Mahogany, the lobster was on point the Asian restaurant had the best fry rice I ever had thanks. Moving on the beach, big up all the workings there the guys on the boat, the two dread, Stephen, security Alfonso, Tasha at water sport is such a people person. Thanks to Ms. Pauline in housekeeping, Anna-Kay and Maze in entertainment for always being so full of energy and the bartender that knew exactly what to make for a nondrinker. How can I forget my two wonder massages on the beach, thanks to spa staff for making me feel as relax as it get. If you have second thoughts about this hotel don't and the steps, they take to ensure you are safe during your visit is comforting. Thanks once again to the staff for a wonderful vacation see you in December.
Fabulous hotel, amazing food, superb room. Best staff taking care of yoy
Went for my birthday weekend celebration. I was upgraded to the room suite in the newer section of the property. The suite had separate private bedroom and bathroom balcony and pool and ocean view. The food is among the best I have eaten at an all inclusive resort. Great variety and expertly prepared down to the room service menu. The entertainment was excellent and a nice party atmosphere was created every day at the pool. It being my birthday I got a lot of extra attention including a cake and wine delivered to the room. Room service ran efficiently. No long waiting. Staff was courteous friendly and professional. Their 5 star rating is well deserved. Definitely recommended and definitely planning a return trip very very soon
Birthday Weekend Getaway
I visited this awesome property with my family to celebrate my birthday. This was my first visit. I was truly amazed at this precious gem of a hotel. I found the property to be amazingly beautiful. The suite was also pristine with all the trappings of luxury to include an amazing private pool. The staff was superb and gracious. We were treated like royalty throughout our stay. All protocols were duly observed in light of the pandemic. We felt safe and pampered. I will definitely be visiting again. Five stars for an amazing experience overall😊😊👏🏽👏🏽👏🏽👏🏽🎉🎉
Food and drinks were excellent. Staff was very friendly and attentive. Our butler, Davita, was amazing in every sense of the word. Enjoyed working out at the gym. Only drawback was being bothered for a member meeting that was useless and questions I had were never answered even though I was told they would get back to me with the answers. I guess since I made it clear I would not upgrade again they had no interest in getting my issues answered. Definitely the last member meeting I'll attend on vacation!!
One of the best!!
Just returned yesterday from the beautiful Azul! I had 6 amazing nights and hated to leave. The staff were so friendly and helpful, loved everyone from Alfonso to Rita, Ana Kay and Dj Mase. The food was better than any resort I've stayed at, lobster night is a must, also loved Italian and the Asian restaurants. Try the ice cream too yummy! Drinks were fabulous, no cheap liquor. I selected this resort for the beach and it did not disappoint, the water was so calm and warm. If you look down you'll see lots of beautiful starfish, my fav was a large red one. Entertainment, I typically never partake in evening shows bc they are generally corny but they have fire dancers, a bonfire, reggae party on the beach and it was all very fun. The rooms are modern and extremely clean, loved the rain shower..so relaxing. I did get a massage on the beach and highly recommend it if you're going to relax. I was on the 2nd floor but recommend 3rd floor for the view and also you don't have neighbors above you making noises...Overall, I met some amazing people and look forward to my return.