TripAdvisor traveler ratingbased on 1393 reviews
LocationKaanapali - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Bedding requests are not guaranteed.
Rollaways are payable to the hotel directly. Cribs are complimentary.
Porterage is on a request basis payable to the hotel directly.
Holiday cancel penalties apply when any portion of reservation falls under the holiday time period.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions through 03/31/19:
High speed Wi-Fi internet (in-room and common areas)
HD digital cable service with HBO
Chilled towel service upon arrival
Pool cabana use (based on availability)
Pool and beach towels
Poolside and lobby refreshments
Tennis and equipment use
Boarding pass printing
Mandatory hotel-imposed resort fee inclusions 04/01/19-onwards:
-High-speed WiFi (in-room & common areas)
-Pool & beach towels
-HD digital cable service with HBO
-Poolside & lobby refreshments
-Arrival welcome amenity
-Use of tennis court & equipment
-Pool side cabanas (based on availability)
-Boarding pass printing
-Use of Beachside BBQ grills
-Complimentary beach chairs
-Fitness Center Access
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1393 reviews
Normally my favorite
This is the best location on Kannapali. I was very disappointed with the check in and check out experience. We rented a two bedroom for 10 days and then a studio PREMIUM for two weeks. We were told the process of moving units would be easy - it was anything but easy! I spent most of the day trying to get us into a unit that was considered PREMIUM, only to be "upgraded" to a one bedroom - not PREMIUM because there was not another studio PREMIUM available. Be sure to get what you are paying a PREMIUM price for!
Peaceful and beautiful
Beautiful area with a view of Lanai. So gorgeous and we watched the whales from our balcony. Very nice condo and free laundry. You do have to rent beach chairs to be directly on the beach. Short walk to black rock and great snorkeling. Whalers village is right there for some great dining experiences. Great views of west Maui mountains. Loved our stay here..
First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc. But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles. Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy. Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly. The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing. Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.
Roaches in unit #824
My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.
Great place to stay
One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.