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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- 4 Oasis water park passes per suite/per night. (based on seasonality – hours on website)
- Unlimited high-speed wireless Internet access
- Athletic Club admittance (must be at least 16 years old to utilize facility)
- Valet and overnight parking
- In-suite coffee provided daily
- USA Today newspaper upon request
- Shuttle service to Arizona Mills Mall
- Unlimited credit card, toll-free, local and collect phone calls
- 20% off a golf round
- One free appetizer from our “Favorites” selection in the lobby bar when you purchase two drinks of equal value
The above list may not be comprehensive. The hotel can provide the current fee and inclusions upon guest check-in.
Ratings & reviews
TripAdvisor traveler rating1424 reviews
Jennifer at the front desk went above and beyond and her enthusiasm was contagious. She was friendly, helpful, and extremely intelligent as she helped us understand all the details about the property. Tim at the pool was also very sweet, and it is wonderful to see that you hire such a diverse staff. Due to Jennifer and Tim we will be coming back as they made our stay one of a kind and special.
Love the resort! Beds were terrible 😞
Overall the resorts was great! The staff was amazing! I came in on business and then stayed a week to relax. The mattress were horrible each night we woke up in severe pain. Luckily the hot tubs helped with the pain. Online it says the water Park is open until 10PM, but it closed at 5PM each night. Also the cost of the food was a little much. One night I got fries and something to drink and paid $30. So for the two of us the minimum amount was at least $70 and that was not for an amazing meal. Other than that we enjoyed our stay it was very relaxing!
Nice rooms, dated property, be prepared to walk
This property has over 700 rooms, which are scattered amongst a number of buildings, surrounding a number of pools and a water park. I'm guessing the property was built in the 70s or 80s and has the thick stucco walls, wrought iron railings of that Era. Very confusing layout, in my opinion, and lots of walking involved. Rooms were updated and very nice but there were a number of issues, leaks, smells, etc. I wouldn't stay here again. Convention hotel vibe.
Amazing place to stay
It is really a wonderfull place to stay and just unwind and enjoy the the amenities with every breath you take feeling renewed I recommend it to everyone in or around the valley plus every person you see and talk to weather staff or guest are so nice
Quick trip but felt completely relaxed on property and everyone we encountered was so helpful and friendly. The oasis (water park) was fun and clean - would definitely recommend for a both a fun and relaxing getaway!