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Hotel overview

The only AAA Four Diamond All suite property in Arizona makes the Arizona Grand Resort the leading family vacation getaway. The 740 suite hotel and conference center offers an 18-hole golf course, athletic club, spa, salon, a 7-acre water park and 5 unique dining venues.

Location

Phoenix
Phoenix, AZ - Sky Harbor International Airport : 15 miles

Property information

Year Built: 1971
Last Renovation: 2009
Accessible rooms: 24
Floors: 5
Total rooms: 740

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Oasis Water Park is seasonal, and generally runs from Mid-February until the end of September. Water Slides and Lazy River will rotate on an hourly basis, other features available all day. Days and hours of operation vary.
Advisory A minimum mandatory hotel imposed fee of $55 plus tax per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due For a detailed description of what is included in the mandatory fee, please see hotel policies.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- 4 Oasis water park passes per suite/per night. (based on seasonality – hours on website)
- Unlimited high-speed wireless Internet access
- Athletic Club admittance (must be at least 16 years old to utilize facility)
- Valet and overnight parking
- In-suite coffee provided daily
- USA Today newspaper upon request
- Shuttle service to Arizona Mills Mall
- Unlimited credit card, toll-free, local and collect phone calls
- 20% off a golf round
- One free appetizer from our “Favorites” selection in the lobby bar when you purchase two drinks of equal value

The above list may not be comprehensive. The hotel can provide the current fee and inclusions upon guest check-in.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 1653 reviews
  • 2.0 star tripadvisor rating
    Disappointed and will not be back

    Unfortunately, we will not be back to this hotel. This is our second visit - we visited a few years ago. The property/rooms are rundown and have not been well-maintained. But there are other issues: We got in at around 8pm on a Friday and could not find a valet or bell person to help us with our car and bags. Asked at the front desk and at the restaurant and the employees said we just had to wait. Zero sense of urgency or care. Overall, the employees do not appear happy to work here and most of them had any attitude. We wake up early. Went down to lobby to get a coffee. No coffee until 6:30am. Woman said to make coffee in room or go off property. Decided to find a Starbucks - but again no one at valet. The next day we went to the restaurant in the lobby for breakfast- we waited 45 minutes for our food, had cold eggs, and it was not cheap. Server had zero sense of urgency. Spent the day at the water park. It’s nice that it has a lazy river and wave pool. The kids had fun. But many locals buy ‘day passes’ and it was extremely crowded. We saved 4 chairs- came back and people had moved our stuff and put everything on one chair. We called for housekeeping at 10:30am before leaving to pool. Came back at 4.30pm, room had not been cleaned and we had no towels for shower, etc. If it was one or two things - ok, no big deal. But this weekend has been issue after issue, which sadly doesn’t make for a great trip. Next time we come to Phoenix, we will stay elsewhere.

    May 26, 2024
  • 5.0 star tripadvisor rating
    James and Stephanie are amazing!

    James and Stephanie are single handedly responsible for making this experience completely stress free. Right when we pulled up James and Stephanie immediately coordinated our bags getting sent to our room. James parked my truck near the location of our room and came back to drive us in a golf cart to wherever we wanted. They were happy we were there and made us laugh the whole time we were getting settled in. This experience was amazing!

    May 26, 2024
  • 4.0 star tripadvisor rating
    Phoenix resort

    For the most part things were stellar. However there are a few things that could be improved. For a quality place the facial and toilet tissue is bottom of the barrel. The water park, spa, & several other amenities all close at 5 pm. Much of their business comes from conference goers. In which case the amenities are not available. If these ammenities were open later even 2 extra hours it would make a huge difference. THe staff were kind oand helpful The food at my conference was some of the best conference food I have ever had It is a bit confsing to get around in the beginning. However, after awhile you figure it out. The room was clean. THe bed was confortable. The safe is on the top shelf in the closet. I am SHORT. This means that it was really hard to reach the safe. The chair in the room did not look like it was safe to move to stand on. Either move the safe to the floor of the closet or provide a step stool. The closet was spacious. There was plenty of drawer space. Really most everything was amazing.

    May 19, 2024
  • 3.0 star tripadvisor rating
    Not what I expected

    Start with the positives: Very nice, modern lobby and check-in experience. Two guys there to take my bags and take me to my room on a golf cart. The Oasis water park is very cool if you have kids with you. Clean, well-staffed, lots to do there. The room were fine, nothing spectacular but clean and comfortable. The ability to text a number and have a golf cart pick you up is nice - it's a large property. The negatives: I was in the Mountainside suites, which is the farthest room complex from the lobby. It also sits directly next to, and overlooking, the interstate. The noise from the interstate is constant and impossible to drown out. All night loud noise. Be prepared if you get a room over there. It's also not the most well-kept part of the property, with exterior entrances and just a motel-feel to it all. I'm sure the experience is different if you're staying at another part of the property but here it felt very run-down. Locations seems fine - walked to an In-N-Out and felt safe.

    May 13, 2024
  • 1.0 star tripadvisor rating
    Bloody towels

    This was absolutely disturbing and disgusting and WRONG!! this kid busted his head open and we watched an employer carry bloody towels and toss them into the towel bin! I work at the hospital in surgi, and I can tell you right now, you never dispose a bloody towels to re washed in a public setting. Nope. It's sad to see this place going downhill. There's no care for cleanliness the pool decks are gross. Rooms are not getting cleaned as well they should be ..just half it

    May 08, 2024