Hotel overview

TripAdvisor traveler rating

4.0 based on 2088 reviews
Dining, amenities and activities
Know before you go
The Aqua Palms Waikiki is a contemporary boutique hotel nestled in the heart of Honolulu, Hawaii. Our Waikiki hotel is an ideal selection for those seeking comfortable accommodations, friendly island hospitality and pampering services. Guests enjoy easy access to the beaches, shops, restaurants, and entertainment on Waikiki Beach. At the Aqua Palms Waikiki, you’ll experience tropical paradise.

Location

Waikiki
Honolulu INTL Airport (HNL) : 9 miles West

Property information

Year Built: 2011
Last Renovation: 2011
Accessible rooms: 1
Room: 267

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
Advisory A minimum parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
Advisory A minimum mandatory hotel-imposed fee of $20.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Parking Fee : A minimum parking fee of $25 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out.  The fee is subject to change without prior notice.


Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
 Hotel Mandatory hotel imposed resort fee inclusions:
• WiFi Internet Access Throughout Hotel  
• In-room DVD/Blu-ray Player & PS3 Console  
• Unlimited DVD/Blu-ray/PS3 Game Rentals  
• Local & Toll-free Calls  
• In-room Coffee & Tea Packets Replenished Daily 
 
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 2088 reviews
  • 2.0 star tripadvisor rating
    Disappointed

    booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

    Sep 03, 2020
  • 5.0 star tripadvisor rating
    my review

    lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

    Apr 11, 2020
  • 2.0 star tripadvisor rating
    You pay too much for what you get...

    The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

    Mar 23, 2020
  • 5.0 star tripadvisor rating
    First Class Customer Service

    I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

    Mar 22, 2020
  • 3.0 star tripadvisor rating
    Our stay in paradise

    Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

    Mar 17, 2020