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2482 reviews
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Apr 05, 2025Beautiful resort
This resort is beautiful, luxurious, and we absolutely loved it! Travelled with my husband and two girls (8 and 11yrs). We were upgraded for our entire stay to a beach room (due to some maintenance being done on the other side of the resort) which was great and meant we were steps away from the beach and pool. Room was lovely, with a big balcony and bathroom. Bikes were readily available to cycle around the resort which we loved. It's got a very tropical feel, and you will see animals around! We were unlucky with the weather and caught the end of a tropical storm which was unfortunate however we made use of the free pinata making and golf buggies! Staff were very attentive and readily available to help. The weather meant we only got to use the paddle boards on the last day which we enjoyed.... would love to return to enjoy the resort again with better weather!
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Mar 01, 2025CKO Stay - Amazing experience
Had a great stay here as part of a company CKO staff was friendly and accommodating. Only complaint were the wait times for certain menu items and the breakfast buffet closed a bit earlier than expected. Overall the hotel was nice, clean and loved the bikes that were all over the resort. Do wish there were some cheaper options to head to playa del carmen centro (rather than them hail you a cab which charges 500 pesos). Within the resort the beaches were super nice and the food was excellent!
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Feb 25, 2025Unsatisfactory experience in Andaz.
Very limited dining options. Only 1 restaurant had good dinner but it was always fully booked. Dinner in other restaurants was unsatisfactory with poor quality and limited options, including vegetarian ones. Also no organised free physical activities, unlike other resorts.
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Feb 22, 2025
Never going to any Andaz resort
Do not go - everything was bad Lack of staff overall across the whole resort and all hotel functions because they all quit because Hyatt was flipping the resort from Andaz to a Lila and did nothing to take care of their staff or all the people that made reservations - food and drink service, golf cart drivers, housekeeping all terrible. Only 2 places to eat and the menu was always the same since all the other restaurants in the resort were closed.
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Feb 20, 2025
Horrible.
Checking out of Andaz Mayakoba today after a 7 night stay. Service is non-existing - almost laughable: The little store that’s supposed to sell sunscreen? The lady didn’t show up for work on 3 days out of 7. It was an issue as we all got sick and couldn’t even buy Tylenol - had to leave the resort to buy both sunscreen and Tylenol. They ran out of beer at noon one day. How do you run out of beer at noon? And when my daughter asked for a coconut/coconut water, they said that they were also out. Super loud music at a wedding venue right next to our room way into the night - nobody even acknowledged or responded to my message about the noise. Ordered lunch on the beach - the guy warned us it will be 1.5hr… it’s was over 2hrs. I am a Globalist and supposed to have free breakfast - that’s a joke. The service on the resort is so bad and people must be complaining, so they offered free breakfast to everyone on the resort, so the place is a zoo. One day we waited out and sat down to eat (45 min wait, BTW) - the waiter never came. When I asked someone at the restaurant for coffee - the lady yelled at me “I am not your waitress” and sent me to order coffee myself at the kitchen. So we never went back there again. One person who is staying here told me that she complained and got upgraded to a suite on the beach. I asked her if she had status - she said no. However, as a Globalist - they told me they have no suites available… They are closing for renovation on March 1, and had I known when I was booking - I would have chosen another place. I feel like everyone was paid till March 1 and nobody cares. The taxi driver who has friends at the property told me that many quit already and they are operating with a skeleton crew. I don’t blame the workers, but the overall experience is not what it should be. We are staying in the building #13… They already started demolishing building #12 right next to us. So every morning we get woken up by jackhammering noise, so no sleeping in at all. It is on the management to make things right. And if you can’t provide the level of service you promise - the cost shouldn’t be the same. Why did I spend all that to be treated like I am staying in some $50/night place?