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TripAdvisor traveler rating4645 reviews
Everything but the food was top notch. Walked down to the Four Seasons ate at Spago which was excellent. Meal at Morimoto was terrible(6 of us) and service only average. Breakfast looked wonderful but very average in taste. The hotel, beach crew, etc were wonderful and all top notch.
First time in Hawaii
Pretty hotel on the best stretch of beach. The reef behind the hotel was everything. Our view was spectacular-both the view of the grounds as well as the view of the beach/ocean! Breakfast was amazing! Waitstaff also amazing.
Mediocre and Overpriced
I recently had the opportunity to stay at the Andaz Maui, but my experience left much to be desired. Despite its claim of being a five-star hotel, it felt more like an overpriced four-star option. While some of the staff members were friendly and accommodating, there were instances where their service fell short, leaving me less than impressed. The rooms at Andaz Maui were noticeably small and they lacked the luxurious ambiance one would expect from a high-end establishment. For the price I paid, I had expected more spacious and modern accommodations, which was a disappointment. Another drawback of the hotel was its association with the Resort Pass program. This allowed non-guests to access the hotel's facilities for a fee of $100 a day. As a result, the property often felt overcrowded, making it difficult to find a peaceful spot or enjoy a serene atmosphere. The presence of so many people not staying at the hotel compromised the exclusivity and tranquility I had hoped for during my stay. Overall, my experience at Andaz Maui was underwhelming. While there were some friendly staff members and the hotel's location was beautiful, the small and outdated rooms, intermittent service, and the presence of non-guests using the facilities made it difficult to justify the high price tag and the hotel's claimed five-star status. For a truly satisfying and luxurious experience, I would recommend exploring other accommodation options in the area.
Very friendly, attentive staff. Resort is beautiful, rooms are nice with comfy beds and pillows. Food was very good with the exception of the breakfast buffet, which was not worth the $100 for 2 people.
STAFF WENT IN MY SAFE WHEN WE WERE NOT THERE
I feel so violated, I don’t even know where to begin or how we will proceed. My husband and I are here for our honeymoon, and we booked one of their suits. They had sent someone down twice two repair the safe in the room that kept breaking. While we were away, the staff came into our room without prior notice, opened our safe, and took out all of our belongings. We have our diamonds, cash, and personal items in that safe. This is a felony. The front desk person was terrible, and offered us a bottle of champagne to make up for it. They then suggested we press charges on the 18 year old kid, who was advised to go change out the safe. Not to mention, if you are looking for a warm Hawaiian vibe, you will not get that here. While the grounds are beautiful, the staff seems agitated and unwilling to help. We went down to the concierge to ask about a hike that we wanted to do, and she told us that it was going to be too far to drive, and did not offer any suggestions or further assistance. Not even how to get there. We ended up figuring it out ourselves, and it was only an hour away and gorgeous. We have tipped every employee for doing the bare minimum, and all I expected in return is to be treated with kindness and respect. The housekeeping department does a terrible job. Leaves dirty towels, garbage and glassware all around the room. It kind of seems like they halfway clean our room, then stop. I can only imagine the issue at hand is with the management. I have never felt such a violation of my personal property at a resort before in my life.