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Hotel overview

The LEED certified resort is situated on Mokapu Beach in the distinguished community of Wailea on Maui. The 15 acre resort will feature cascading outdoor infinity pools; a 15,000 square foot full-service spa with a private adult pool; apothecary retail; a state-of-the-art fitness facility; two highly acclaimed full service restaurants, including Morimoto Maui, from acclaimed chef Masaharu Morimoto; an on site water activity center; and access to championship golf and tennis, and Maui experiential tours. In keeping with the Andaz brand, guests will be met by an Andaz host upon arrival to the property, and can experience the local neighborhood culture through food, wine, music, fashion and art. Hawaii TAT Number: TA-086-330-1632-02

Property information

Year Built: 2013
Last Renovation: 2013
Accessible rooms: 11
All rooms non-smoking: 321
Double bedrooms: 86
Floors: 7
Nonsmoking rooms: 321
Rooms with internet access: 321
Single-bedded accommodations: 204
Suites: 45
Total rooms: 321
Total rooms and suites: 321


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed fee of $50.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

4.5 4645 reviews
  • 4.0 star tripadvisor rating
    Family trip

    Everything but the food was top notch. Walked down to the Four Seasons ate at Spago which was excellent. Meal at Morimoto was terrible(6 of us) and service only average. Breakfast looked wonderful but very average in taste. The hotel, beach crew, etc were wonderful and all top notch.

    Jun 03, 2023
  • 5.0 star tripadvisor rating
    First time in Hawaii

    Pretty hotel on the best stretch of beach. The reef behind the hotel was everything. Our view was spectacular-both the view of the grounds as well as the view of the beach/ocean! Breakfast was amazing! Waitstaff also amazing.

    Jun 01, 2023
  • 3.0 star tripadvisor rating
    Mediocre and Overpriced

    I recently had the opportunity to stay at the Andaz Maui, but my experience left much to be desired. Despite its claim of being a five-star hotel, it felt more like an overpriced four-star option. While some of the staff members were friendly and accommodating, there were instances where their service fell short, leaving me less than impressed. The rooms at Andaz Maui were noticeably small and they lacked the luxurious ambiance one would expect from a high-end establishment. For the price I paid, I had expected more spacious and modern accommodations, which was a disappointment. Another drawback of the hotel was its association with the Resort Pass program. This allowed non-guests to access the hotel's facilities for a fee of $100 a day. As a result, the property often felt overcrowded, making it difficult to find a peaceful spot or enjoy a serene atmosphere. The presence of so many people not staying at the hotel compromised the exclusivity and tranquility I had hoped for during my stay. Overall, my experience at Andaz Maui was underwhelming. While there were some friendly staff members and the hotel's location was beautiful, the small and outdated rooms, intermittent service, and the presence of non-guests using the facilities made it difficult to justify the high price tag and the hotel's claimed five-star status. For a truly satisfying and luxurious experience, I would recommend exploring other accommodation options in the area.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Beautiful Resort!!

    Very friendly, attentive staff. Resort is beautiful, rooms are nice with comfy beds and pillows. Food was very good with the exception of the breakfast buffet, which was not worth the $100 for 2 people.

    May 27, 2023
  • 1.0 star tripadvisor rating

    I feel so violated, I don’t even know where to begin or how we will proceed. My husband and I are here for our honeymoon, and we booked one of their suits. They had sent someone down twice two repair the safe in the room that kept breaking. While we were away, the staff came into our room without prior notice, opened our safe, and took out all of our belongings. We have our diamonds, cash, and personal items in that safe. This is a felony. The front desk person was terrible, and offered us a bottle of champagne to make up for it. They then suggested we press charges on the 18 year old kid, who was advised to go change out the safe. Not to mention, if you are looking for a warm Hawaiian vibe, you will not get that here. While the grounds are beautiful, the staff seems agitated and unwilling to help. We went down to the concierge to ask about a hike that we wanted to do, and she told us that it was going to be too far to drive, and did not offer any suggestions or further assistance. Not even how to get there. We ended up figuring it out ourselves, and it was only an hour away and gorgeous. We have tipped every employee for doing the bare minimum, and all I expected in return is to be treated with kindness and respect. The housekeeping department does a terrible job. Leaves dirty towels, garbage and glassware all around the room. It kind of seems like they halfway clean our room, then stop. I can only imagine the issue at hand is with the management. I have never felt such a violation of my personal property at a resort before in my life.

    May 27, 2023