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Ratings & reviews
TripAdvisor traveler rating4057 reviews
You deserve the best!
This is a high end luxury experience, and... you deserve it! The experience matches the price, from the moment you step into the lounge you know it is magical. We were greeted with a refreshing lavender lemonade and lei's. The little Andaz tote bag was surprisingly useful around the pool/beach and it is attractive enough that I took it into Lahaina town with me as well. During these Covid-19 times, make your dinner reservations early. You should also make reservations for your activities, like sailing, rental cars, or if you plan to visit Wai'anapanapa state park on the Road to Hana.
Not the same as it was. Very unfortunate.
Unfortunately, this isn’t going to be a great review. We have LOVED andaz in the past, but with the current state of the world, they are not operating nearly as well as they have in the past visits and not nearly to the same capacity as others nearby (we stayed in the four seasons afterwards). For the cost, they are lacking greatly. The hotel is operating at 100% capacity yet only 30% at restaurants (of course this is the law!) but they should reduce capacity to be able to service those spending thousands. The food was MUCH less quality than two years ago, there were no towels available after 9am at any of the pools, they didn’t clean our room until 3:30pm (the second day they did because I had to personally go downstairs and ask them to accommodate us at a more reasonable hour). Just so very subpar for a “5 star” place. It’s beautiful to the eye but we will sadly not be returning after experiencing what a true 5 star has to offer. No staff, besides those at the valet, even said hello. Restaurant workers and waiters were rude and unwilling to even find a highchair. I personally had to find one myself at their restaurant (mind-blowing, honestly). The luau is great, but there, too, no highchair and we’re not accommodating to our family. My son ate in his stroller. To add- the price difference was only 200 more at the four seasons. The food is cheaper at 4 seasons as well, therefore it was actually more affordable than the andaz.
excellent experience - must go to Andaz.
amazing hotel tucked away from other tourists in beautiful wailea. don't miss ka'ana kitchen. best meal we've had in a long time. great cocktails and wine list. overall excellent experience. we're already planning return next year!
The hotel had the audacity to assign rooms at the and facing construction site. Rooms facing the main pool is too noisy. After arguing and getting upset finally was able to get a quiet room. Food is too expensive for what is was. Service did not see exist. No proper pool service at all.
Four star not five
This is four star hotel masquerading as a five star. I stay in several resorts worldwide and was excited to hear about another choice in Wailea. But they don’t come close to many of their neighbors.we ended up cutting our stay short and moving to the Four Seasons next door.