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Hotel overview

In the heart of Waikiki, this charming hotel provides the perfect blend of friendly service and thoughtful amenities. Inside the resort, a spectacular Oceanarium serves as a one-of-a-kind centerpiece for delicious International Cuisine, while a 24-hour fitness center, full-service spa, tennis courts and unique lobby boutiques create the perfect setting for fun in the sun. The hotel is situated across the street from Waikiki Beach and within easy walking distance of shopping.

Location

Across the street from Waikiki Beach
Honolulu, HI, USA - Honolulu International (HNL) : 15 miles

Property information

Year Built: 1979
Last Renovation: 2011
Accessible rooms: 14
Floors: 38
Total rooms: 837

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Hotel details

Dining

Dining options are available at this hotel.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory In support of the Highgate Charitable Foundation (HCF), the hotel will be applying a one-time $5.00 fee to all guest folios on the day of arrival (this will be charged on the first night only). All reservations are opted-in unless the guest opts out at registration prior to checkout.
Advisory A minimum Carbon Neutrality Fee of $1.17 + tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Fees are subject to change without prior notice. Carbon Neutrality Fee nightly fee to account for carbon off-set of a family of four. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The hotel credit card processing fee of 2% will be assessed on all credit and debit card transactions. • The processing fee will apply to all charges including but not limited to: - Guest room charges - Incidental charges - Restaurant charges, including all Food & Beverage, Catering & Banquet charges - Gratuity charges - All Taxes • No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire or ACH
Advisory A minimum valet parking fee of $55.00 plus tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum self parking fee of $48 plus Tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. For valet parking, the 1st night is part of resort fee. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory A mandatory Resort Amenity Fee of $54.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates upon arrival and may not be eligible for any promotional offerings.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed daily resort fee is charged and collected by the hotel either at check-in or check-out.

**Resort Amenity Fee includes: 

• Reef friendly sunscreen lotion available upon request 

• Two (2) bottles of water per stay, refillable at our filtered water stations

• Pool Towels for day use

• Daily Hawaiian Cultural Activities

• Oceanarium Educational Program

• FIT Waikiki Fitness Center 

• Tennis & Pickleball Court Access

• In-room internet (includes Wi-Fi and wired, up to 4 devices)

• Toll Free, Local Calls and complimentary domestic and international calls

• Self-service 24-hour Workspace

• In-room Coffee and Tea Maker

• In-room Safe

Beach Candy: Guest can select from a wide range of items from Beach Candy Waikiki, located at Twin Fin Hotel, 2570 Kalakaua Avenue to enhance their beach and ocean experience. For each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Beach Chairs, Umbrellas, Inflatable Stand-Up Paddleboard, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 2918 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible experience

    We got to the hotel at 3:00 our check in time. It should have been an easy checkin. OUR ROOM WAS NOT READY. It would be an hour and a half before we got in our room. The staff did give us a credit to use and a room to change in, but the time was unacceptable. Then,we find out that the sheets were never changed. On the first night we were very tired from a long travel day. We just pulled our covers down just to get in bed. The next day, we were moving thing around and pulled the sheets down all the way. We found caked chocolate on the sheets. Absolutely disgusting. The staff was not very responsive. They eventually did show up. They didn’t seem very apologetic. We did get some compensation, but I would never recommend this hotel.

    May 10, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Ripp Off

    We had to pay the resort fee twice. The hotel said we have to complain with the booking provider (Agoda) and the booking provider tells us to complain at the hotel. In the end we payed 400 Dollars for three days to rent some chairs at the beach which we must bringt back by 5pm. It's a total ripp off! PS: The girls at the rental service Beach Candy were unprofessional and unfriendly teenagers.

    May 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Lights aren’t on and nobody’s home in a place that used to be our favorite Waikiki hotel😢

    Gone way downhill without any brakes! Use to live this gem but now it’s service mess. WiFi? Doesn’t work? Coffee machine? Doesn’t work. Swimming pool? No chairs and loud obnoxious music. Check in took almost an hour and he still couldn’t find my Reservation although I called twice the morning of to make sure? Asked for oceanfront upgrade for 70 but that got screwed up. Stay at other better hotels close by!

    May 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Big Disappointment

    I would rate it a 4 out of 5. Only due to the bathroom. The toilet is on top of the bathroom door, and the toilet is so low it is hard to sit down on it. It’s like you are squatting! The shower head is old and not a good one. The water pressure is extremely weak. The bar inside the lobby isn’t very friendly. Our experience there was strange. We wanted to have drinks and apps one night. We went there and were told that you have to reserve a 6 or 7-course dinner to eat at the table. Otherwise, you can drink at the bar ( which is tiny) or eat a pizza on the other side in another room. It’s Hawaii, why would I want to eat a pizza ? Not a friendly atmosphere for us. This was a big disappointment. The pool isn’t the best since they have couches outdoors but not enough to support so many people wanting to be at the pool. We sat at the pool and no one came to take an order. They totally ignored us. This is more of a business convention hotel and not much of a leisure one. Mostly young people in their twenties and thirties came here. Plus, flight crew as well. This is not a hotel that should be used if you want a relaxing stay. People screaming in the halls or rooms. Loud noise outside , thumping music was awful, especially the night I had to go to sleep early because I had to wake up at 3:30 a.m. for an early flight. When I asked if the thumping music would end at 8 p.m., she said no, it ends at 9 p.m. I’m not opposed to having fun, but this was so loud that at 15 floors up I could feel the thumping vibration. Headache-style thumping music is awful. Then Stephanie had the nerve to say she can send up earplugs. WOW. Young people really don’t get it. Some staff at the front desk were nice but not very accommodating. Will never come here again or stay at any hotel that is owned by The Rockwell Group.

    May 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Alohilani is beautiful

    Everything from start to finish was exceptional. The hotel was located in an ideal spot for everything. Longboard access was worth the extra and would come back to stay again in the future! The staff is very flexible and willing to assist in every way possible.

    May 01, 2025