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Hotel overview
Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10813 reviews
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Jul 09, 2025Best Getaway Weekend
The experience was spectacular for me. This is my first time in Playa del Carmen and most definitely will not be the last. My room was ocean view which I really love to wake up to this gorgeous view and sunset. The vicinity was clean and quiet. The food was good especially the restaurants. The night shows were very entertaining and for me the romantic night was the best one. I do recommend this hotel and give it 10/10.
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Jul 06, 2025Poor experience 07/2025
Unfortunately, the service I experienced was not 3 stars or more. I loved the lush vegetation and animals on the property. The pool area was beautiful. The hospitality was horrible with rigid staff and an overall lack of accommodations to our needs. Pros: pro - great view/room location - hammocks - Lots of wildlife - beautiful vegetation - Wifi was fast enough to stream/work using Zoom in our room - 2 pools - -enough pool/beach chairs - super close to 5th Ave - Fausto in the dining room Cons: - No AC in breakfast, lunch, and dinner - Coffee in the morning, had to complain to get an alternative milk (only soy). But you can’t get a latte with alternative milk. I need a good cup of coffee, and it just didn't cut it. - low water pressure, poor water temperature regulation (never got a warm shower) -Poor hospitality from the staff -terrible alcohol quality -not able to make a reservation at specialty restaurants -
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Jul 04, 2025Poor
Visited from June 28th to July 4th. As the first club members, we initially experienced two nights without air conditioning with our children. The other two nights, they provided us with a room solely for sleeping. The pool water was heavily stained, anything white was stained , and any silver items turned black. However, I must commend the exceptional customer service provided.
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Jul 02, 2025
A/C is not working for 3 days in the middle of the summer.
We are currently staying at this hotel as the members of Occidental Vacation Club. We came on June 28th, booked 2 studio rooms for 3 of us and on Monday afternoon, the A/C broke for the literally half of the hotel. Thanks to the management, we were given a room with working A/C on the other side of the hotel but my hubby stayed in his room and the thermometer was showing 30 C degrees by tonight, now, we put an extra bed in the new studio room, and 3 of us staying together although we booked and paid for 2 rooms originally. We are not the only family who suffers. Everytime, I go the first club desk to get an update, there is always another (different) family who is also looking for a solution.
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Jun 26, 2025
Amazing staff! Great experience!
The staff are super sweet! I am loving my experience here so far! I highly recommend coming here! Check out the first club! Everyone there is super duper sweet!