TripAdvisor traveler ratingbased on 8079 reviews
Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
LocationPlaya del Carmen - Beach
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8079 reviews
A Refreshing Break From Reality
Our Stay We returned home after a 11 week stay at the Allegro Playacar at the end of March 2020. We had planned to stay another week but had to return home early due to the Covid-19 virus. We have been to this hotel for 17 years in a row, & sometimes twice a year. We find that this hotel welcomes many couples who stay for longer periods of time. (3 weeks, 1 month, 2 months…) Accommodations & Hotel Grounds Our room was quiet, very clean & comfortable. The maids who cleaned our room were very helpful. If you needed anything, you had only to ask them. The hotel grounds are beautifully maintained with many tropical plants & trees, with less concrete. Food The food was consistently very good. Our biggest problem was trying to keep our weight down. We found that there was a large selection of choices @ each meal. There are 3 specialty restaurants available by reservation by the front desk. We enjoyed suppers @ each of the Italian, the Oriental & the Mexican restaurants. Also available are pizza, daily chef beach specials, plus ice cream & other snacks. Special Events The hotel does a great job for all special holidays & events. Hotel Staff One of the biggest pluses of this hotel is their wonderful & helpful staff. It is always a pleasure to see the same pleasant faces year after year. We have stayed at many other hotels & there is no comparison at all. Weather This year had outstanding weather – it only rained 1 or 2 days during our entire stay. Water/Beach/Seaweed The beaches remained clean & clear of seaweed during our stay except for a bit on the last couple of days. We were able to walk down the beach to the Ferry Terminal in town every day. The ocean is so clean & clear that it makes you want to jump in & stay there. Shopping in Playacar & Playa Del Carmen To indulge your shopping pleasures, you can take a few steps from the front lobby to the little shopping center in Playacar for a few things. For a larger selection of stores, a walk to town is just a short 20-30 min. walk by sidewalk or beach. Excursions You may book excursions through the hotel or at several kiosks close by. Most excursions pick up & drop off from the hotel lobby. Numerous excursions in the area are available-with some to suit everyone. Conclusion We chose this hotel because it has a more traditional feel to it & each hotel building has fewer rooms. If you are looking for a quiet, comfortable hotel with wonderful staff on a large beautiful beach, this is the hotel for you. Enjoy paradise.
The hotel was good! The people at the hotel were friendly, The rooms are small but are fine, I loved the nature! there are many options for restaurants, close the beach and parks. I loved I will comeback! Again.
nice place, my door was broke, one faucet hot water nothing came out telephone never worked. my friends door was not working either. great bartenders and food was excellent. pool was very nice first club great. activity's were great
9th time in paradise
Just returned from our 9th time at the Allegro. Sad to leave, and sad that the virus has affected the resort and staff. We had a great stay, Francisco and Rafael do a wonderful job of running the resort. The beach had some seaweed once in a while, was cleaned up, but you must remember the beach is public property. The ground are immaculate and the lighting is magical at night. The room was as requested, the A/C was fine, maid service was perfect, as was front desk. The food was great, so all compliments to Chef Carlos and his staff. The main asset here is the staff. A more friendly and accommodating group would be hard to find. In particular, Manuel, Erica, Isaac, Rigoberto, and a dozen others are what makes this place. We certainly expect to be back next year for our 10th vacation.
Great place to go with young children!
We were staying at this resort while the COVID-19 was really starting to pick up. While we were there, the resort went from 90% full to 40% full. It will likely be completely empty by next week. The resort had to lay off half of it's staff because of this. The staff that was left still were super-friendly and accommodating. The entertainment crew still did an awesome job keeping up with entertainment. Jesus was awesome! This is a great resort with children as it is not too large and it's easy to keep track of where they are at. The food here was delicious! They have different themes every night at the buffet. The lunch was always very good. The atmosphere was great. The grounds were very well kept-up as well. They do a great job keeping everything clean and trim. I will definitely come back here again!