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TripAdvisor traveler rating1545 reviews
The best hotel in Austin, Texas
The whole experience at The Aiden by Best Western just south of the river on IH 35 was wonderful from start to finish...even during this pandemic. Don't fail to have the hotel experience of a lifetime...every time you visit there.
Amazing Stay During Covid
The staff was friendly and very helpful. They followed all the guidelines during this pandemic and I HIGHLY recommend this hotel return! Great style, great comfort.. Definitely staying here on my next trip to Austin!
Nice staff, loud room
We reserved a king room for three nights but left after one night. Our reservation was rather last minute and we needed a hotel that allowed small pets. The staff was very nice and the room seemed clean, but don’t reserve on the first floor facing the pool. The motels walls are not thick and noises from above us and outside kept us awake. This motel also had a lot of smokers and the outside area was not kept clean from cigarettes and animal waste. There was also a random broken room chair in the parking lot. They might have just been very busy and unable to clean the outside grounds. Again, the staff was very nice and I hope they can get the outside grounds maintained in the motel.
Very Clean and Pet Friendly
After the mandatory hurricane evacuation was ordered in Galveston, I quickly began looking for pet friendly hotels and found the Aiden. The hotel is charming and VERY clean, with a cute pool in the middle courtyard of the building. The decor is modern and the whole space feels new. The front desk staff were incredibly nice and patient- especially as they were managing all of the evacuees. My boyfriend and I agreed that we would stay at this hotel again any time we were visiting Austin.
Coming off of 14 days straight work 9 of which I was 'on call' I needed some escape to recharge. I don't live far away but everywhere in the United States feels unsafe now. The staff are putting in work to make everything as clean and safe as possible. Expectations are clearly stated and signs are posted. Mask up and keep distance everywhere but in your room, yes the hallway too. They were not crowded but that is part of the reason we came. Further nod to management that they are taking advantage of the dip in bookings to plan for the future. Painting is being done, new furniture is being placed in rooms, and the staff was courteous enough to ask permission before beginning any maintenance work that could be overheard in the room. We will be back again wether before or after we are safe to travel at large remains to be seen.