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Southwest Vacations® Travel Protection

Valid for all U.S., Mexico, and Caribbean destinations.

Help protect your vacation from the unexpected with Southwest Vacations Travel Protection. Southwest Vacations offers this option to help you know your vacation deposits are protected from the moment you book and up to your return home.

The plan is valid only if payment of the plan cost has been received by Southwest Vacations.

Part A – Cancel for Any Reason Waiver and other Non-Insurance Services are provided by Southwest Vacations

Cancel for Any Reason Waiver:
You may cancel your vacation for any reason prior to departure and receive a full refund for your vacation booked through Southwest Vacations. Your refund is made in the original form of payment. Flights are non-refundable and will be issued in the form of an airline credit valid for future travel for up to one year from original time of purchase.

The protection provided by Part A is not transferable or refundable.

No supplier penalties or fees (provided by Southwest Vacations):
  • If you change or cancel your Southwest vacation prior to departure, all supplier penalties, fees for hotels, rental cars and/or activities will be waived for the first revision instance.
  • Any additional fees incurred from changes made to your vacation after the first revision are not waived.
Hurricane Guarantee (provided by Southwest Vacations):
If a hurricane affects your city of origin or destination prior to your departure on your Southwest Vacation, you will receive a refund in the original form of payment for your unused hotel, rental car and/or activities. Flights are non-refundable and will be issued in the form of an airline credit for future travel for up to one year from original time of purchase.

The protection provided by Part A is not transferable or refundable.

To file a claim under Part A:
  • Please contact Southwest Vacations' Customer Care at (800) 243-8372 to change or cancel your reservation. All changes and cancellations must be received and confirmed by Southwest Vacations' Customer Care prior to departure.

Part B - Schedule of Insurance Benefits

(Underwritten by Generali U.S. Branch)
  • Travel Arrangement Protection
    • Trip Interruption Protection: Reimburses (up to the total trip cost) unused hotel arrangements plus additional costs to change or purchase a new airline ticket if you can't travel due to circumstances such as illness or injury to you, a family member, or traveling companion, jury duty, subpoena, or a traffic accident on the way to the airport.
    • Missed Connection: Provides a reimbursement for unused arrangements and additional transportation should you miss your tour departure due to a delay of at least 3 hours to 12 hours of all regularly scheduled flights due to a covered reason, such as adverse weather or Quarantine (imposed by a physician or government authority).
    • Trip Delay: Reimburses additional Expenses incurred when you are delayed 6 hours or more due to a defined Hazard, for instance, inclement weather, common carrier delays, etc.
  • Medical Protection
    • Emergency Evacuation: Under certain circumstances detailed in the Plan, the Plan can pay for the transportation expenses Incurred to evacuate You to the nearest qualified hospital and/or to return you home.
    • Medical Expense Reimbursement: Reimburses medical costs should you incur hospital charges or other medical bills as a result of an illness or injury during your vacation.
  • Baggage Protection
    • Baggage/Personal Property Reimbursement: Reimburses you for baggage or items lost, stolen, or damaged during your vacation.
    • Baggage Delay Reimbursement: Reimburses for the purchase of necessary personal items if your bags are delayed by the airline for 8 hours or longer. The plan covers you for the purchase of necessary items in the event your luggage is delayed by an air common carrier for more than 8 hours en route to your vacation.
  • Travel Accident Protection
    • Accidental death and dismemberment coverage in the event of loss of life or limb while flying.
  • Worldwide Emergency Assistance Services
  • Provided by Generali Global Assistance.

INFORMATION YOU NEED TO KNOW: Benefits on this page are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages. This advertisement does not constitute or form any part of the Plan description or any other contract of any kind. Plan benefits, limits and provisions may vary by state jurisdiction. To review full plan details online, go to: Plan payment includes: 1) Part A Non-Insurance Cancel For Any Reason Waiver, 2) Part B Insurance Benefits, and 3) a fee for non-insurance assistance services. You may obtain information on the plan fees by emailing Trip Mate. View plan details and important disclosures. 

Generali Global Assistance (Non-Insurance Assistance Services): 24-Hour Traveler’s Assistance Service, Nurse Helpline, Pre-Trip Travel Services, and Medical Assistance.

How to purchase Southwest Vacations Travel Protection

While building your vacation, you may purchase the Southwest Vacations’ Travel Protection option from the Add-ons menu under Travel Protection. You may also add it during the first step of your check-out process in the Travel Protection section.

To File A Claim under Part B:

For all post-departure claims under Part B, the passenger can go to or they can call our office 24/7 at 1-833-210-0671 for Southwest Vacations Plan Number: GR430S.

Insurance Benefits are underwritten by: Generali U.S. Branch

Non-Insurance Services: are not insurance benefits underwritten by Generali U.S. Branch. The plans also contain non-insurance Travel Assistance Services provided by Generali Global Assistance and FootprintID®. Plan Administrator: Trip Mate, a Generali Global Assistance & Insurance Services brand, P.O. Box 527 Hazelwood, MO, 63042, 1-866-389-5378.