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Learn more about the procedures and protocols that have been put in place to keep you safe during your vacation, from beginning to end.

Mon. Oct 26, 2020- 1pm EDT

Tropical Storm Zeta is projected to pass through parts of Mexico’s Yucatan Peninsula the morning of Wed. Oct. 27, 2020.

For the most up-to-date information about Tropical Storm Zeta, please visit the National Hurricane Center at

Passengers currently in Cancun, Riviera Maya or Cozumel may be sheltered in-house at their hotels & resorts or moved to another location. As each hotel & resort has its own procedures, Passengers will be advised individually. Passengers with questions can also see their in-resort Amstar representative.

For passengers scheduled to travel: If you purchased Travel Protection Plus, you may change or cancel with a full refund less the TPP premium. If not, please be advised that cancellation and change policies vary by hotel and airline.


When you travel with Southwest®, know this: Our top priority has and always will be your well-being. We’ve employed stringent cleaning and physical-distancing practices to support the well-being of our Employees and Customers.

View health & comfort measures.

  • TripTrust™ hotels

    Learn more about resorts that are following trusted industry guidelines to mitigate COVID-19 transmissions.
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  • Destinations

    View the latest guidelines for traveling to your favorite destinations.
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  • In-destination transfers

    View the latest guidelines from transfer providers throughout our offered destinations.
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  • Attractions

    View the latest guidelines for traveling to your favorite attractions.
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  • Car rentals

    View the latest guidelines from rental car providers throughout our offered destinations.
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As travel opens up around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops, and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Southwest Vacations cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.