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Hotel overview
Location
Marina Vallarta - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not accept spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8566 reviews
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Jul 12, 2025BEST Guest Services ever!! Amazing experience!
I cannot say enough wonderful things about the hotel and staff! This was a medical trip with my son who has special needs. Not only did they plan accordingly as we had previously discussed, they all went above and beyond to accommodate anything we needed throughout the trip!! Every single employee exceeded my expectations in every possible way! And Guest Services—-WOW!——if only every hotel had such an amazing team! Just to name a few that really stood out with their attentiveness, timeliness to needs, compassion, and kindness—Hector, Alberto, Javier, Silvia—I was beyond impressed with the way they managed every aspect of our needs! To be honest, I’ve never seen such professionalism combined with such big hearts! They became like family and we will miss them dearly! Karen was one of the servers that really stood out to give us such a kind, attentive, wonderful service at every meal, remembering every detail including making sure nothing had gluten in it or cross contaminated as I have celiac disease. She also remembered my son’s exact order every single time! Miss Elena in housekeeping went above and beyond to make sure everything was cleaned to perfection! In fact she really went above and beyond making it squeaky clean even after Gibson was very sick from his medical treatments! We will continue to stay at Meliá anytime we visit Puerto Vallarta from here on out! I cannot recommend it enough!!
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Jul 08, 2025
Great place for families
Leo Leon did amazing and was really helpful and did great at the activity center! He was very helpful and we had a good time with the rifles activity. We need more friendly people like this! Thank you for your help today leo leon!! Melia hotel has excited our expectations
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Jul 08, 2025Family vacation in Mexico
Excellent service; I recommend that you eat at Mole & Tacos and have the braised ribs. Job also provided excellent services as the host. I will be back. Lastly bring your own cup to get an extra large drink to go! It’s worth it
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Jul 07, 2025Average
The room did not match what they advertise on the website. The room seemed dated. We had mosquitoes and lizards in our room and when we called, no one from housekeeping or pest control came. However, make no mistake, the staff are very hard working!
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Jul 05, 2025
What great wait staff
xochitl and Abel at the fish restaurant at the melia were absolutely superb. They offered customer service like nothing I ever experienced before