Hotel overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

Save up to 40%

Plus, up to $600 in resort credit. Book a flight + hotel vacation package for three nights or more and earn up to 5,000 Rapid Rewards points. Earn 3,000 points on packages three or four nights stay, earn 4,000 points on packages five or six nights stay or earn 5,000 points on packages seven nights or more. Hotel savings vary depending on date of travel. Hotel savings vary depending on date of travel. Three-night minimum stay required. Book by 10/5/20 by 6:00 p.m. CT. Like this deal, but want more flexibility? Look for the Search More Options link to change your length of stay.

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6829 reviews
  • 5.0 star tripadvisor rating
    AMAZING IN EVERY WAY!

    We just got back from a 7 night stay at Iberostar Parisio Maya and had an AMAZING time there. We have stayed at the resort before and were worried about the changes we might see due do Covid-19 but the staff at Iberostar Parisio Maya more than made up for the restrictions in place by the government. Our rooms and the resort is clean and we constantly saw employees spraying and cleaning any surface that a guest may come in contact with in the common areas so not once did we feel unsafe due to Covid. The food was better than it was two years ago and was delicious with every meal we ate and the service from the wait staff was also great. The golf course is in spectacular condition and really is one of our favorites to play. The beach was perfect with zero seaweed and crystal clear ocean water. A big thank you to Veronica at the pool bar who took excellent care of us, Isaac and Joyce at the beach bar were also amazing. Alex, who is a part of the Star Friends Entertainment team was great and was always making us smile. But the biggest thank you goes to one of the managers, Alba who gave our family a truly wonderful and amazing experience and made us feel like we were a part of the family. We will definitely be back and hope to once again see the friends we made during this vacation.

    Sep 18, 2020
  • 5.0 star tripadvisor rating
    Wonderfull vocation!

    Wendy Poot was the best Lovely and amazing concierge, love the resort best food amazing beach, wild animals we will come back soon tank you to all the people who work hard. The rooms are super clean and very big,

    Sep 16, 2020
  • 4.0 star tripadvisor rating
    Amazing Staff!

    We just returned from our much anticipated family trip (postponed multiple times this year) and it was am amazing vacation. COVID precautions - I really feel like the property and staff are doing so many things to be safe and keep the visitors feeling comfortable. There were hand sanitizer stations all over the property and and staff was hearing masks and face shields at all time. Customer Service - Top notch! to say that the staff at Paraiso Maya goes above and beyond is an understatement. Our concierge, Janire, took time our of her personal schedule (after hours) to help us and that meant the world to us. Long story short... we forgot our sons puddle jumper for the pool and Janire went to the local market to pick up a life jacket for us after she left work that day. Her generosity goes above anything I would have imagined - such a nice and caring person! Additionally, the Star Friends entertainment is AMAZING... Oscar, Humberto, Leslie and the rest of the team really went out of their way to bring some excitement and laughter to the day. They always remembered us and made us feel special. Our youngest enjoyed some of the Star Camp activities and we felt super safe letting him go off for a bit with the group - he actually cried when we told him it was time to leave the camp group. I only gave the trip a 4 star rating because I believe there is always room for improvement. This said, I would love to see the shop by the pool selling life jackets or the resort having some life jackets on hand that are able to be 'checked out' like the towels for use. Emergencies happen, a family might have an unexpected need and having an option on site would be great. The other item I would say could be improved is the room service menu - I completely understand Covid has meant things are a bit changed but i thought a few more kid friendly options or salads/fruits would have been nice - but very happen with the quality of the food we did have. This is not a complaint, merely a suggestion. We are repeat visitors to this hotel - we go there because we love it - and this trip just helped us love it more!

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Another amazing stay....

    My husband and I, as well as another couple, just returned from an 8-night stay at Paraiso Maya.. We thoroughly enjoyed it. Everyone who works at the hotel should be commended for their dedication to offering exceptional service. Each and every one of them goes above and beyond to ensure that the guests are enjoying their stay. They all work so hard and their attention to detail did not go unnoticed. We were very impressed with the safety measures in place at the hotel due to the pandemic. Employees are constantly cleaning and sanitizing everything, and we were very happy to see that the breakfast buffet is set up so guests are not handling the food, but rather the employees are. Kudos to Iberostar! There are far too many employees to recognize individually as each one should be commended. We highly recommend Iberostar and we're looking forward to another trip!

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Jancy Minero

    The hotel stay was very pleasant and comfortable, we stayed 5 nights. They are taking extra care of the people because of COVID. The staff was very polite and helpful, the location was very convenient for getting around. My son didn’t want to come back home because he enjoyed staying at the star camp, they have (baby sitter from 10-9) he stayed there for 2 whole days it’s amazing he didn’t wanted to stay with us, he woke every day asking for star camp. Mary, Sara and all the staff (I don’t know all the names) were amazing 10 star service. I definitely recommend this place. They have many activities for kids and whole family. My son wants to go back to celebrate his birthday. They have variety of food, steak house, Japanese, Italian, Mexican. Exceed my expectations.

    Sep 15, 2020