Hotel overview
Location
KissimmeeProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Daily housekeeping services are not available at this property and there is a nominal fee for towel exchanges. Please consult hotel upon arrival.
Ratings & reviews
TripAdvisor traveler rating
8142 reviews
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Sep 20, 2020Pool view ? Disappointed this time.
Have been here before we are owners, we booked a pool view, our room is at the end of the building and overlooks the other building next door, we can see the pool but Double check to see if you are actually overlooking the pool or out to the side. Busier than we expected during these times, pool was very busy on Saturday. Does not look like they removed any chairs from the pool area like the did at Cape Canerval resort. Room is clean Has a micro wave convection oven and 2 burner stove. It’s the smaller half of a lock out room.. Pool music continued until 10 pm and our BR was on the pool side. We are in River island and the big restaurant is closed because of the COVID so if you want a good Sit down dinner you need to go off property, there are plenty of restaurants and shopping near by. Not everyone wears a mask. I don’t expect it near or around the pool but quests are slacking in others areas, elevators, hallways,
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Sep 17, 2020Stay Away - You're Going to Get Ripped Off
The problem here is that you cannot trust their reservations department - it's all one giant bait and switch where they promise low rates in exchange for attending a time share presentation but then you never get the rates or availability promised. Plus, absolutely nobody is willing or has the authority to try to rectify what's been done and you'll simply get passed from department to department with everyone saying that can't help you and talk to someone else. Save yourself the future headache and stay away from these scam artists.
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Sep 15, 2020Clean and well maintained!!!
This is a wonderful resort community all around, pools, units, everything... spectacular! We were lucky enough to get a unit right near the entrance/exit. A time saver since this community is so large! Thanks to Covid nearly no one around and even visited River Island where the lazy river is located and loved it!
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Sep 12, 2020
Great place, great staff, great time
My wife and I went here for a week surrounding Labor Day. We started with a timeshare talk and tour. Jeremy was direct and honest. For those who like such things, it was a good deal. During our stay, we found some areas were closed, but we were able to enjoy the pool in west village, and Breezes had some truly delicious food and well made drinks. The staff, including Shabana the hard working hostess, Imecca our wonderful waitress, among others, were all spectacular and super friendly. It was Disney like in that regard. We enjoyed the water sports, and found many beautiful sights. We saw a bald eagle, a small gator, and gorgeous sunsets. I also caught many fish. Our accommodations exceeded expectations, and were spacious, super clean, nicely appointed. I highly recommend a visit for families who like Disney but also have other interests. We go many places but this is a "must return" location.
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Sep 11, 2020
Very clean, beautifully maintained
Didn't get to see much of the property since I was there partly for work and spent much of my time off site, but what I did see what beautiful, meticulously groomed. The unit was clean and extra-sanitized, lovely Crabtree & Evelyn toiletries, which were appreciated. I did get charged $25+tax/night and I've never had this at a resort before when I didn't use any amenities at all nor did I make any purchases or use the cleaning services. Perhaps this was in the original agreement, but it was off-putting. Never had this at any other resort.