TripAdvisor traveler ratingbased on 6814 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6814 reviews
We stayed here for a week and absolutely loved every minute of it! The property and view are amazing, the food and drinks are delicious, and the staff are extremely kind, gracious, and accommodating! We are particularly appreciative of Pollo (Eduardo) who went above and beyond to keep us entertained. Junior worked so hard to make sure we always had a drink in our hand, and Adrien, who served us breakfast and lunch, left quite an impression! We highly recommend venturing out to the beach for a massage! Miss Vicky is the BEST!
Great hotel awesome town
We just finished staying at Secrets Vallarta Bay, Met some great staff and was very impressed with their hospitality. Oscar G, the roaming concierge, was super friendly and engaged, giving us tips and tricks for places to visit in town. We are devoted Secrets customers and will continue to visit this wonderfully located resort. Shout out to Manuel in the pool area, he was very accommodating and on top of our needs.
Great Location & Staff
We had a spectacular trip and were treated like royalty during our stay. The romantic dinner on the beach was amazing so we did it twice. Also the Balinese cabanas were beautiful! We had one almost everyday of our vacation. Carlos F&B manager and Daniel our cabana server did a great job of taking care of us.
50th birthday celebration
We were completely surprised when we came here is absolutely gorgeous the staff has been the most Welcoming people We have met. They bend over backwards for you and make sure that you have the most pleasant stay ever. The rooms are spectacular. And the view is amazing. Erick and Manuel at the pool area will do anything you want to make sure that you are very comfortable and I will make sure that you have enough fluids to keep you going. They are so accommodating. Elias was also so very helpful in getting us set up with any excursions that we wanted to take. Elizabeth from the concierge office was extremely helpful and was able to get you anything you needed at any time. The whole experience was amazing and I highly suggest this place. We will definitely be back here.
Best quick getaway in Vallarta
We had an amazing time meeting really fun people, the beach was calm and amazing, steps from the pool. Let’s not forget the incredible service, particularly from Albert and Noeh, who just were SO attentive and made our vacation from a 9 to a 10+. We rented a cabana on our second day and felt like kings, not one asking was unattended. Noeh was just hilarious as can be, made our stomachs hurt! Will definitely be coming back here!!