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LocationCancun - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating15773 reviews
A Place to Relax in Paradise
We have been to Live Aqua five times since 2016. This is a beautiful resort with an easily accessible beach and fantastic pools. Everything is kept spotless. The rooms are well appointed and cleaned twice a day. We were in a Premium Aqua Club Ocean Front King room. The Aqua Club is a lovely space for pre and after dinner drinks as well as snacks and coffee throughout the day. There is 24 hour room service included. The restaurants each offer a different type of food, and all was delicious. A must try is the habanero cream soup at MB. The sushi rolls near the AKA bar are also a great appetizer. We would sometimes do a "progressive dinner" starting with a sushi roll, then onto MB for soup, and then to the Italian restaurant for a main course. The entire staff was incredible. Oscar was our wonderful waiter every morning at breakfast. He would see me coming and have a watermelon mimosa waiting at the table by the time I sat down. Marco made delicious smoothies and is the friendliest person I've ever met. Ami took great care of us at the pool, and Guierrmo makes the best drinks at the Aqua Club. I would highly recommend this as a perfect place for a relaxing getaway!
Impeccable attention to detail
The whole experience was great! The rooms to the food. Different temperature food. The removal of the seaweed everyday. Especially our butlers Maggie and Ruddy. Being in the industry with multiple restaurants we understand the value of personalized hospitality and they really took it to the next level. 10/10 we will be back!
We had a fabulous stay at Live Aqua! Our butlers Ruddy and Azul - both were amazing and were always ready to help us with our requests. They made sure our entire vacation is relaxing and fun. We also enjoyed the activities planned at the resort. Their entertainment team - Osi, Erick, Maria was a fun loving bunch of team who were always making sure we having good time.
Alejandro was an excellent waiter, providing exceptional service and made our entire evening extra special. The food was delicious as well! Alejandro also went out of his way to accommodate my gluten allergy. Gracias, Alejandro!
Live Aqua is a wonderful choice for a destination wedding!
We hosted our wedding at Live Aqua this May and had a tremendous experience. You cannot beat the service at this resort in general, and the support and dedication to ensure our wedding was perfect was incredible. The staff really went above and beyond so that everything was just the way we wanted it. They even made some terrific suggestions that we implemented by way moving the reception to a more intimate on-site venue than we had originally planned. They connected us with a photographer, DJ and decor companies that did a fabulous job. Many thanks to Christy and Sharon for all of their hard work and dedication to make our celebration spectacular!