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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17451 reviews
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Jul 12, 2025Highly recommend the Live Aqua!
The restaurants are top notch and the staff go above and beyond to make your stay feel special. They take much care in providing an experience and location that exudes quality. Eladio and Viri were the best butlers and Andres was amazing serving us by the pool all day.
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Jul 11, 2025
Was definitely here for a good time
Thank you Live Aqua! We had the best week and birthday celebration. The staff are genuinely generous and happy. Thank you for the yummy food, entertainment, laughters . Most importantly to those who made a mark Taylor, Miguel, Uriel, Ricky, Ludin, Ivonne, Cesar, Cruz, Porfin!!!
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Jul 11, 2025
Amazing Food and Unparalleled Service!!
Our new favorite Cancún resort!! We had an absolutely perfect vacation with amazing service, comfy beds and delicious food! Shout out to our wonderful butlers Sakny and Isiais, Guillermo in the Aqua Club Lounge, Porfino at the poolside grill, big personalities Ricky and Maria with entertainment/activities, and incredible wait staff - especially David. We appreciated the excellent meals prepared by Chefs William (MB), Nathanael (Room Service), Carlos (sushi), Antonio (Varenna), Ernesto (Sous Chef), Benjamin (Pastry Chef), Cesar (Executive Chef), and Alicia (Assistant Chef)!! From arrival to departure we felt cared for, welcomed and totally pampered. We had an ocean front room and the view was spectacular! We hope to be back soon!!
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Jul 10, 2025
Trip 8 at LA
Live Aqua is top notch. We come back every year. The staff is truly exceptional. Stephany and Arturo are wonderful butlers and make sure you are pampered. Chef Willie and Victor made our meal at MB incredible. All of the restaurants serve delicious meals.
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Jul 10, 2025This place isn’t the same…
This was our second trip to Live Aqua, our first was in 2022. We booked the Aqua Suite both times, primarily for the butler experience. It was an additional $2000, but we had such a wonderful experience in 2022 that we paid it again. Something changed at this resort in the last few years. We had two butlers. We never even met one of the butlers and they never spoke to us. The other butler was ok, but was unable to reserve cabanas for us. That is one of the key reasons to book the Aqua Suite and pay the extra $2k. We were told they were “full,” although they were mostly empty during the day. We also constantly had issues with restaurants not being available, despite them sitting empty. I mentioned this to the resort, whose only solution was to provide us another butler. This was on the last day of our stay, and even he never did anything for our anniversary, was unable to book restaurants, etc. This is still a beautiful resort, with great pools, food, and entertainment, but do yourself a favor and avoid the expensive suite packages.