Wish you were here?

Hotel overview

Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

{{title}}

Hotel details

Amenities

Show more

Activities

Show more

Hotel advisories

Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 16628 reviews
  • 5.0 star tripadvisor rating
    Azure restaurant

    Don’t even know where to start, this holiday so far has been fantastic . To many people to thank, the staff are out of this world. A huge thank you to Enriquie at the azure restaurant, he was so professional, very attentive and such a lovely interesting man. The food was fantastic and we can’t wait to come back and try some other delicious foods.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    20th Anniversary

    Live Aqua continues to be second to none. This was our 4th visit and did not disappoint. From the time we got there and were greeted by Graciel (who we love and who is a treasure) who made sure we had Aqua Club access, to the time we did checkout everything was run with perfection. Food: wonderful as always! Our favorite is Hidden Garden and we ate there twice. We love the dumplings and dumpling soup, as well as Mango Thai (fish). MB was also wonderful. We ate there for our actual 20th anniversary and had a reservation and special menu thanks to Ashley. He’s a rock star. We ate there another time as well. Everything was awesome highlighted by the filet, garlic shrimp, and of course the incredible habanero soup. Varenna was good as well - carbonara was particularly good. We didn’t eat at Siete or Azur. We had a buffet for the circus show (which was awesome!) and it had great choices and was delicious. We also did room service one evening. Very efficient and the food was great. Lunches we mostly did around the pool. The service is outstanding. Our favorites are burgers and chicken off the grills, nachos, and Baja shrimp tacos. We did sea corner the first day - what a view!! Breakfast we mostly did the buffet because it’s amazing. We always sit with Mauricio when we can. He’s the best. He got me steak and eggs one day - my favorite. What a hookup! And then we did room service one morning as well. Excellent. Drinks everywhere on property are great. Not super strong but they will make them that way if you ask. Our favorite place though is Aqua club with Guillermo. He’s the best bartender on property. But we also had Manuel and Tino who made great drinks at the Azur bar. The rooms are outstanding of course. Very clean. Well appointed. Room service does a great job each day. The fridge is always well stocked with soda and beer and water. We love the beds and towels - everything! They even had a very sweet message written out for us in the room for our anniversary and some complimentary champagne from Mr. Santamaria!! Service is the main thing that sets LA apart. Everywhere we are it’s impeccable and we feel like a priority. It’s why we keep coming back. Pool service is a big one for us because we spend so much time there. John, Manuel, Sergio and Monica crushed it. The resort is clean, the views are insane, and there is basically nothing to nitpick. The only one I have has to do with entertainment. Don’t get me wrong - they work so hard!! “Ricky Ricardo” is the real stand out here. Great English, high energy, amazing dance moves. The pool entertainment was great, casino night was so fun, and retro dance party at Egos was the big highlight. My only tiny complaint was after that: the DJ needs to change it up every now and then with non-Spanish songs. Go back and forth with hit English songs. You’ll keep more people interested and dancing. Another great visit. We will be back!!

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Fantastic Adults-Only Resort, Had a Great Experience!

    Located close to the Cancun International Airport and in the heart of the hotel/resort district, Live Aqua stands out with it's unique design, fantastic pools, ocean view rooms and a variety of dining options. Personal butlers, Eladio and Maggie were fantastic and the Live Aqua lounge was perfect for a light snack or expertly crafted cocktail. The food options are plenty, with breakfast and lunch stealing the show. The late evening Tacos are worth waiting for, expertly cooked and a ton of variety. Our only complaint was the Italian restaurant on premise, however, the staff was quick to resolve our issues with a very forward-thinking chef-driven menu at the resorts MB restaurant.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Another amazing trip

    With our 8th time being here , we always meet new amazing people working at live Aqua. This time we met Omar at the Aka bar , he’s such an attentive, respectful person who pays attention to what your request and gets you exactly what you’re asking for. I also want to mention Elam by the pool , who also helped us setting up our bed by the pool with a welcoming smile every morning. Shout out to all amazing people working here from the Aka bar Hector to morning breakfast David to people working at the pool John, Frank and the beautiful young lady who welcomed us at the Azur and Italian restaurant hostess with such a sweet smile “where sorry can’t remember her name. “ Also not to forget Maria from the entertainment team who got promoted and she 100% deserves it. Keep up the good work guys and cheers for many more unforgettable memories with you.

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    Very nice service..

    My wife and I ate at the Siete restaurant at Live Aqua. Bernie was our server for the evening. Watching Bernie work, I could see the determination and drive he has to provide a great service to the Live customers. Bernie is provided us with fantastic service.

    Jun 11, 2024