TripAdvisor traveler ratingbased on 8622 reviews
At Dreams Sands Cancun Resort & Spa - All Inclusive guests will enjoy elegantly appointed rooms with breathtaking ocean views, international gourmet dining and Unlimited-Luxury®, all set on a stunningly beautiful 650-foot stretch of pristine private beach. The resort provides amenities such as two swimming pools, an on-site spa and fitness centre, the Explorer's Club for Kids, countless daytime activities and exciting nightlife. Indulge in the world-class Dreams Spa by Pevonia® providing ultimate relaxation and a range of amenities and treatments such as a Hot Stone or Swedish massage.
Location: In the heart of Cancun’s Hotel Zone, set on a 650-foot stretch of private beach. Approx.25 minutes from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8622 reviews
The only good thing is the beach is very nice Staff rude I was with no water in my room. For couple hours No beach towels for the whole day Every time I when and ask for towels they tell me in 30 minutes Guys at the bar rude Really I have nothing but bad experience at this place I will never recommended to my family or friends
Happy with hotels staff
Experience amazing with the place but more with Janet ,dania,gozalo,y el couch de bally ball very nice people and planning a go back . Thanks to dreams to have Sach amazing staff food is amazing at all places drink uff all u can and drink can't say anything bad about it
Their infrastructure is not that big but very location and staff are awesome. They probably have the best value for money in Cancun. Bonus points: They surprised me with a birthday cake! Strongly recommend!
We returned to Dreams Sands on 10/5/2020 after 2 months passed since our last trip to this amazing resort. As I stated in my last review, I promised that we would return, especially due to the incredible service provided by the staff and management. We had to deal with hurricane delta on day 2 of our trip, but I cannot emphasize enough how professional, caring, and detailed the crew was during this intense, last minute situation. These wonderful hardworking people (especially Lorena) made us feel very safe and comfortable. Unbelievably, we were brought back to the resort after spending only 1 night in the shelter. The hotel crew worked tirelessly to get the resort back up to par. The remainder of our trip was perfect! Between the beautiful beach, the clean facility, the impeccable service, and the delicious food truly made our trip memorable. I cannot say enough about the food presentation, taste, and variety provided by Chef Francisco and Chef Daniel. They both put all their heart into their culinary creations. We have been thoroughly impressed with the food on both trips. The service here is top notch from start to finish. The entire staff needs to be rewarded for their dedication and making us feel like part of the “Dreams family”. But a special thanks to those who really impacted our stay. Pao & Rubi assisted our every request quickly and with pleasure. Arturo, Karina, Eduardo, Jose Luis, & Armando, Alberto, & Marcos served us with such a friendly personality every day. I also must mention Gregorio and Nancy for creating and leading a great team! We thank you an appreciate your service. We will be back to visit our Dreams family soon!
My family and I Scheduled a trip back to Dream Sands resort after such an amazing trip prior. Needless to say we are just as impressed if not more! Unfortunately we arrived the day before hurricane Delta but precautions and hospitality were not spared by any means. The employees knew exactly what needed to be done and expedited it efficiently. Everyone was evacuated to a local college all windows were secured, given the circumstances and even with others complaining the employees maintained their cheerful and helpful attitude. With such short notice we still had a safe place to sleep, 3 meals a day, clean facilities, plenty of water and entertainment. Once everything cleared up we were back to the resort and even with the staff being awake over 24 hours they had dinner waiting for us! The pools and ocean front was cleaned up so diligently it was amazing. Every time you pass by staff especially ones who usually serve you they always greet you and make you feel like family. Every meal the food is amazing the chefs are so accommodating and definitely go above and beyond. The team even made room for my friends in Cancun to get a room with us. The entire building was always clean and stocked never short of options or smiles. We love it there so much we even extended our stay! Long story short my family and I will definitely be returning to this resort. Thank you so much! Chef Francisco, Chef Daniel, Capitana Paola, Capitán Arturo, Alberto, Eduardo, Ruby, Marcos, Nancy, Gregorio, Jose. Just the names I can remember. Amazing job!