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TripAdvisor traveler rating1262 reviews
Disappointing but convenient
My husband booked this as a quick getaway for us to celebrate my 40th birthday, completion of my Master's, and my promotion at work. He thought he was booking a 4 star hotel, but I cannot see how this place justifies that rating. If it weren't for the staff, I'd probably rate this a two out of five. However, they were all so genuinely kind. And housekeeping did a great job in straightening the room everyday, BUT the initial cleaning of the room before our arrival was subpar. Since we arrived quite late at night after an evening flight, we just cleaned the worst of the issues ourselves before falling into bed after midnight. First, the bottom sheet had some sort of adhesive residue in various spots. My husband was able to scrape it off, but still, gross! How did housekeeping not notice it as they were making the bed? The residue was quite dark. We did ask for a linen change the next morning, which was done. Second, as the accompanying pictures show, something (chocolate syrup?) was spilled on the night stand, and whomever cleaned the room barely touched it. I ended up using a wet washrag and scrubbing the nightstand and the drawer underneath because the liquid had drained into the drawer. The room itself was incredibly cramped, and the bathroom was lacking in privacy as the door was just frosted glass with no sound dampening. No one wants to hear their partner's bathroom business, and it can make oneself quite embarrassed. I've been married nearly 17 years, and even for us, not enough privacy at all. The rain showerhead was sufficient for my husband's short hair, but for anyone with long, thick hair, be prepared to spend A LONG time to get your hair fully wet and rinsed out after shampooing and conditioning. The bed was comfortable enough, but by no means luxurious. I've stayed at two and three star hotels with much more comfortable beds. The room is in need of an update, but if it had at least been clean when we arrived, I can overlook that. Whoever was the interior decorator for the hotel should have been fired. The hotels hallways are painted (poorly) BLACK, and it makes one feel like you're in the hallway of a dungeon. Our room was a mixture of garish orange and yellow with a large graphic on one ceiling corner depicting a king from a deck of poker cards. The pool was sufficient. It would have been nice if they had more than one cabana. Their "poolside service" was not impressive, and we ended ordering food to go from the Ruby Slipper which my husband walked to pick up. We are Bonvoy members with silver status, and this information was provided to the hotel when we checked in. However, we were unable to access the complimentary internet which is supposed to be included as part of our membership. When we mentioned it at the front desk on our second morning, the desk clerk said we needed to be Bonvoy members. After he realized we were, he noted that it had not been updated for our room. Regardless, even after that, we still couldn't access the Wi-Fi without incurring a charge. And honestly, why would a hotel charge its guests $14.95/day in this day and age for Wi-Fi??? If the Red Roof Inn can provide it to guests at no additional charge, I would THINK a four star hotel should be able to do the same. To compensate for the inconvenience, we were given two free drinks at the bar next door (we did not ask for compensation, but honestly, this action still wasn't all that meaningful). The location is great if you want to explore the French Quarter. We were able to walk everywhere. I loved the in room Nespresso machine. If you don't like espresso, you will have to go find regular coffee somewhere else. This hotel is part of the Marriott's boutique brand, but it was a far cry from the quality I've experienced at other Marriott boutique hotels as a regular business traveler. I felt so bad for my husband who thought he was booking a luxurious hotel for his wife, but he was so disappointed with our experience.
Location was the whole point here. We stayed for a week and never took the car out of the garage the entire time. We walked everywhere (or took the trolly) in the Quarter and beyond because the location was so good. The room was a bit tight so we would recommend an upgrade if you were going to spend any time at all in the room. If you’re packed with the sights and sounds of the city, then it probably doesn’t matter. Otherwise, we enjoyed our stay here.
I believe the best thing was the location and the Bloody Mary, beyond that it was overpriced and a little shabby. Our "spectacular" room, was very ordinary. The bathroom was tiny, with a transparent door into the bedroom ... not really what I was looking for. The pool was fenced off, and in shadow most of the day. There was no pool service or anyone from the bar around the pool area, every much a "serve yourself" area. I think it was the worst W I have stayed in.
Does not compare with any w hotel run down still waiting for staff to contact me rats in courtyard and by pool area never again stay at this W. The workers on sight were nice but no excuse for the unclean areas.
We had such a great time here. The rooms were really spacious with great amenities. Though other reviews complain about the small pool . My group of 4 had the best day in the pool with two other large groups. We took shots and cannon balled our lives away. Alex was the best. Anytime we needed anything he was able to provide. On our last day, we got to check out late which was great because our flight was cancelled. I recommend this hotel because it’s in a really good location if your looking to stay in the French quarter. Just know that the French quarter isn’t for the faint of heart. It’s a lot of drinking and partying everyday of the week, so be presto see it all. But this hotel was almost an oasis from bourbon street two blocks away.