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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2058 reviews
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Jul 04, 2020UVC Club TERRIBLE Experience
If you are apart of UVC, DO NOT BOOK THIS RESORT. We are part of the UVC club which allows for club access, upgrades, etc.. We booked during the Covid. We are teachers and completely understand the restrictions people are operating under. What we do not understand is charging FULL PRICE for only one pool, one restaurant, and NO CLUB AMENITIES. We were never told the resort would not be operating at a normal capacity. We were not the only UVC club members complaining about the same thing. When we questioned the UVC rep, he lied and then we when we caught him in lies he said to call UVC. The resort manager was rude and unwilling to do anything. We demanded they call UVC for us because we knew UVC would tell us to talk to member service at the hotel. Guess what, that’s exactly what they did. They were trying to pass it off on the resort and the resort was passing it off on UVC. Neither the resort nor UVC did anything to fix the problem. Oh wait, they offered us a room with a broken ac (we busted them on that as well). Again, we are fully aware that things can not operate at full capacity and we are lucky to have the opportunity to travel and enjoy the sun, however being lied to and deceived is unacceptable. We would have been more than understanding if they were upfront and didn’t charge full price. The fact they did ABSOLUTELY NOTHING to help or make the situation better is the most ridiculous part. We were NOT treated as club members. DO NOT BOOK THIS RESULT if you expect great service and amenities.
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Jul 02, 2020Surf trip and relaxation
This place is awesome! Friendly and helpful staff that will make you feel at home away from home. Swim up bar, hot tubs, on a beautiful stretch of beach. 3 surf spots within walking distance. I highly recommend staying here.
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May 31, 2020
EXCELLENT RESORT (& VEGAN FRIENDLY)
Trip Advisor: ROOM: After reading numerous horrifying reviews about the Residence Building at Reflect Kyrstal Grand we upgraded our room a day prior to departure. We paid an additional $150 ish (per person) and booked a junior oceanview suite in the main tower, and oh boy was it worth it! The view was breathtaking, the furniture was modern and new, and the decor was tasteful. It was also spotless and cleanliness wasn’t an issue. During our trip, we spoke to a couple who was booked in the residence tower for two weeks, they confirmed it was a 1 star atmosphere and after seeing their room they asked the front desk to upgrade. Apparently no other rooms besides the most luxurious suites were available so the trip ended up costing them $7000 after upgrading. Based on this information, I’d highly suggest booking a Junior oceanview suite in the main tower before departure. FOOD: The food and hospitality was by far THE. BEST. PART. of our stay. Considering I’m vegan, I anticipated having to be a fruititarian on this trip and was totally okay with this. Perhaps I had low expectations because I was pleasantly surprised with the amount of vegan options available at the resort. Within minutes of requesting to speak to chef about my dietary needs the director of food at the resort, Eduardo, kindly greeted us and explained that the resort’s culinary team would be more than willing to accommodate me and also make me anything I’d like. I believe the culinary team has some sort of group chat because after this conversation, every head waiter and manager at every restaurant knew of my dietary needs and accommodated them. For breakfast, I would have a speciality coffee with soy milk or almond milk at Coco Cafe (just ask for whichever nondairy milk you prefer). Additionally, Antonio, the chef at the buffet, would prepare the most delicious vegan crepes for me filled with vegetables and also made vegan pancakes for me as well. I would simply tell him what I wanted and he would make it fresh and especially for me, served hot on my table within 15 minutes or less. For lunch, I ate at Surfos snack bar where I ate veggie salad, guacamole and chips and the most delicious and flavourful vegan sandwich with a side of fries. The sandwich had grilled vegetables, onion, tomato and was very well seasoned and flavoured. I also ate at the buffet one day where a chef made me a delicious pasta dish. For dinner, I had an overwhelming amount of options. I ate at the Italian restaurant, Risotto, and the Japanese restaurant, Ayami, a couple times as well as the buffet once and the Mexican restaurant once. More shoutouts: Risotto: Alejandro, the general manager at this restaurant went out of his way for me. He made me the most delicious vegan pasta dishes and was incredibly kind and knowledgeable about vegan options. Ayami: Amada was the general manager at this restaurant and her and her team literally prepared a 6 COURSE VEGAN DINNER for me that was the most memorable and over the top meal I had while at the resort! It was truly fantastic! Eduardo also coordinated making vegan churros for me that showed up for dessert at this restaurant because vegan churros are my favourite. Buffet: Rafael was a chef in the buffet that made breakfasts for me daily ... he’s fantastic and was always happy to create the most delicious vegan meals for me! DRINKS: Ivan made me the most delicious pink drink with a lime flower on top he also made us incredible tequila shots with cinnamon. We had lots of great conversations with him! PROPERTY: The property was lush, well-maintained and filled with an abundance of tropical flora and fauna. It is architecturally well designed and had several thoughtful touches (cute bridges, seating surrounded by water, etc). Overall: We had an amazing stay and cannot wait to go back!
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May 20, 2020
Great resort, great value, great staff
Myself and two friends stayed here for a week in March 2019 for a "spring break" trip. We had a blast. The drinks were strong, and the food was great. The staff members are all super nice and fun. We loved hanging out by the fire pits on the beach at night. The bar by the non-adults-only pool had great tacos, and the adults-only pool was a nice touch, too. We loved the room service, especially for nights where we just wanted to eat while we got ready instead of taking the time to go to one of the restaurants. We loved it!!
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Apr 13, 2020
Little Gem with the greatest staff!!
We visited March 13-22/20 right in the midst of the travel bans starting. This resort is great, very clean, easy to walk around to everything, lots of great food, the staff are fantastic, friendly and very very helpful. We had rooms in the residence tower that were just perfect, plenty of room, very clean, the king size bed was so very comfy. The only downfall was the traffic noise from highway but that was easily taken care of by closing the outside door. When reading other reviews people were concerned of the location of the residence tower but let me tell you I’ve had longer walks in a parking lot to get where I’m going. You come out the doors walk across a small street and your right there... Tapas and martini bar, El Mortero restaurant, Risotto restaurant, time out sports bar, The Grill and the adults only pool...really what more do you need. If you want to go to Surfos snack bar (must have the fish tacos and cheese burger...yummy!) or the family pools it’s just a quick step past the Palmilla tower and your there. Buffet O is right there as well just off the pools. Definitely need to reserve a spot at the tables for Ayami restaurant they did a great job and very interactive. They have daily activities on the hour and if you have time sit back and relax and paint yourself a souvenir( we did a surf boards and a piggy bank). Eventually due to the amount of people at the resort leaving due to Covid19 they upgraded us to a junior suite which was good as well but had double beds not a king. That way they were going to start maintenance and clean of the tower. When we arrived at the resort it was busy and hoping for sure by the time we left(a day earlier then we expected) the resorts occupancy was down to around 12% and the staff were still so upbeat and helpful and pleasant. I would definitely recommend this resort to anyone looking to travel into Los Cabos. It’s basically 15 mins either way to San Jose del Cabo or Cabo San Lucas.