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Hotel overview

Enjoy vibrant, retro-style with rooms and suites brilliantly designed for family-sized fun. Relax and play, surrounded by amazing iconic architecture inspired by classic Florida beach resorts of the 1950s and 60s. Savor your choice of scrumptious selections in the incredible food court. Every day comes with fun for all ages with two massive pools, a winding lazy river, a bowling alley and more. Plus guests enjoy exclusive theme park benefits.

EXCLUSIVE THEME PARK BENEFITS:
- EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme
park admission required).
- FREE SHUTTLES so it’s always a quick hop between your hotel and the parks.
OTHER EXCITING BENEFITS:
- RESORT-WIDE CHARGING PRIVILEGES with your room key.
- COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
- COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at selectattractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Cabana Bay Beach Resort TM & © 2018 UCF Hotel Venture II. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

 

Location

Universal Orlando Resort On-Site
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2014
Nonsmoking rooms: 2200
Total rooms and suites: 2200

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum parking fee of $23 plus tax, per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.0 24625 reviews
  • 2.0 star tripadvisor rating
    Do better - price point high, quality low

    I normally like to give good reviews but this time I must be honest. For the price we paid to stay here, proximity to the park should NOT be the only perk. We had an early flight. The gentleman who checked us in was polite. However, was a bit confusing when he said we’d get a text when our room was ready and gave us our keys. He said they may not work and to just come back at that point. Then I asked about my tickets. He then told me I’d have to go in another line to get my tickets. After standing there for 10 minutes finally realized we could use the kiosk One of the most annoying things is I couldn’t have a mobile ticket for some reason, and had a flimsy piece of paper basically having the buy one of their protectors so it wouldn’t be destroyed The lazy river is ridiculous. You can only use a tube if you buy one for $17. Then you turn it back in and they give you a new one. Just weird. The hot tub was filled with little kids the entire time and no one followed any sort of time limits The food! Awful with the exception of the malt shoppe. The ice cream was amazing. The service was great Galaxy bowl. We were one of 3 tables in the restaurant area. They put us off to the side where the wait staff can’t see you. We waited forever for everything. We had cheese curds and burgers. Cheese curds were dripping with grease and my burger was straight up soggy and mushy The food court was worse than my elementary school hot lunch. Not one good meal. Most of the staff was rude and didn’t seem to be happy House keeping or lack there of was awful We were out of room most of the day between volleyball games & park time. Our room was never cleaned properly In fact, one day they dumped the garbage from the bathroom out on our bathroom sink. It was disgusting They didn’t give us more towels They never replaced the wash cloths I’m fairly sure they didn’t clean anything and just remade the bed. I’ve stayed at Universal properties one other time at the Aventura. It wasn’t as bad but nothing of note. We love the parks, but I don’t think we will stay on property again. We will stay at Disney and commute over on park days. Breaks my heart but they have a lot they need to figure out if they are going to play at this price point. Early admission isn’t enough of a perk Do better Universal.

    Jun 20, 2024
  • 2.0 star tripadvisor rating
    Disappointed in our “suite”

    We were excited for our stay at cabana bay until we arrived and our disappointment set in immediately. The hotel needs to be renovated BADLY!!! The lobby is fine, the pool is crowded and messy. Then there was our “suite” the hallways smell of stinky feet, the sofa looks like it came from a thrift store with tears, stains and black nastiness all over, I was afraid to touch it. The coverlets are soooooo old. This hotel is a glorified motel 8, do not waste your money here!!!

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    Extremely disapointed

    Im here Today jun 19 and book for only 1 nigth for me and my two teenager i arrive at 10 am and the CS told me that i hace to wait until housekkeping was done cleaning the room, i asked for an update about my room 2 hour later and it was still no room available, after that i waitteddddd 2 moreeee hour and i finally got the room only because i got a front desk employee to talk to somebody in the back or else i would've have to wait all afternoon and have my only day here gone to waste . I understand that it get very busy but the CS was not profesional and also the rest cashier atomic was not nice and welcoming and had an attitude . These employ here dont greet you dont smile like disney employee do everytime .I was debating between All star music resort and cabana bay . Unfortunally I chose cabana bay because this is our first time BUT IT WILL BE THE LAST TIME EVERRRRRRR. Since i got a room very late and my flight the next day was very late at nigth I asked for a later check out and they did not give me the chance to stay 2 hr longer not even considering this been my first trip ever unlike disne they upgraden me my entire Room to a suit just because it was our first time and universal couldnt give me two more hour to enjoy the amenities that i lost time to yesterday due to getting the room so late. I will never come back again.

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    Smelly room

    Just arrived and the room smells like an old dirty building. Just came off of a Disney trip and hoping universal standards were on the same level. Nope. Employees didn’t seem to happy to be at work and overall no magic. Haven’t tried the food but based on other reviews we won’t waste money eating here and doubt we’ll return.

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Good for families

    Plentiful and convenient resources- food, shops etc. 50s theme everywhere! Nice pools. Feels safe for family. Easy transportation to parks and airports. Friendly staff that was very helpful and courteous. We enjoyed having characters visit the lobby.

    Jun 16, 2024