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Hotel overview

Enjoy vibrant, retro-style with rooms and suites brilliantly designed for family-sized fun. Relax and play, surrounded by amazing iconic architecture inspired by classic Florida beach resorts of the 1950s and 60s. Savor your choice of scrumptious selections in the incredible food court. Every day comes with fun for all ages with two massive pools, a winding lazy river, a bowling alley and more. Plus guests enjoy exclusive theme park benefits.

EXCLUSIVE THEME PARK BENEFITS:
- EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme
park admission required).
- FREE SHUTTLES so it’s always a quick hop between your hotel and the parks.
OTHER EXCITING BENEFITS:
- RESORT-WIDE CHARGING PRIVILEGES with your room key.
- COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
- COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.

The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at selectattractions at each park. Additional restrictions may apply.

Universal CityWalk™ Complimentary Access Legal: ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Hotel & Universal Orlando Resort™ Legal: Cabana Bay Beach Resort TM & © 2018 UCF Hotel Venture II. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

 

Location

Universal Orlando Resort On-Site
Orlando International Airport (MCO) : 16 miles

Property information

Year Built: 2014
Nonsmoking rooms: 2200
Total rooms and suites: 2200

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum self- parking fee of $17 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed
No Show Policy:
  • No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50

Ratings & reviews

TripAdvisor traveler rating

4.5 21880 reviews
  • 5.0 star tripadvisor rating
    An Amazing Resort

    Our stay here was amazing and the kids had so much fun. The pools, lazy river, and arcade were great. The food was really good and the staff was very friendly. We will definitely be back for our next trip to universal.

    Apr 16, 2021
  • 5.0 star tripadvisor rating
    Amazing!!!

    The resort was amazing!! We spend a full day just exploring the hotel and relaxing by the multiple pools, including the lazy river, lounging at the bars, and having a great time in the bowling alley! The staff was all absolutely wonderful! Some of the friendliest people! The rooms had thin walls and the beds were not the most comfortable, but you get what you pay for, and this is one of Universal’s cheap resorts. That being said, my experience was excellent and I’d definitely come back!

    Apr 15, 2021
  • 1.0 star tripadvisor rating
    Trip April 2021. Do not stay there

    Bad cleanliness and terrible experience. Won’t be back, they don’t ever visit your room for any reason. Had to complain to have things done. Trash all over the hallways because room service never came. If your worried about sanitary issue steer clear, you’ll have to navigate people’s trash as you walk to your room. They don’t pick up during the day.

    Apr 15, 2021
  • 5.0 star tripadvisor rating
    Friendliest Most Helpful Staff

    Staff goes above and beyond. Only thing missing was valet parking and help with luggage (thanks COVID 19). Great transportation to the parks via frequent buses. Lots of food options. Need to book the bowling the same day only, so you have to be there an hour before they open. We missed bowling again!

    Apr 15, 2021
  • 1.0 star tripadvisor rating
    Don’t stay here for a relaxing vacay

    If you’re looking for a relaxing getaway, this ain’t it! Not great for just adults. It’s an OK place to stay if you have kids, want to be close to Volcano Bay, and get early access to the parks, but the resort itself is not run well. Don’t expect good service, cleanliness, or peacefulness WHATSOEVER. It’s not as classy as the other Universal Orlando resorts. The hotel layout is cool, it has cool amenities (when they’re open) and decent rooms. But it isn’t a relaxing calm place to stay on vacation and decompress. There’s screaming kids everywhere and loud noises early in the morning and at night. The staff is crabby AF and shuts down the amenities early. They go around slamming down the pool chairs and taking towels 40 min before the pools are supposed to close. Staff hovers over the guests around the pools with bad attitudes. The manager Emmanuel something is extremely unaccommodating and rude, and neither him nor anyone else amongst the staff gives AF about the guests. If there’s bad weather and amenities are shut down, or if they shut down the amenities for any other reason, they’re like oh well we can’t do anything. If they schedule maintenance on the amenities they won’t tell you before you pay, they’ll tell you on the day of and say oh well. They never offer compensation if you have any inconveniences. If you pay for a pool view or volcano view you might get a view of the parking lot or the sandy sidewalks, and they won’t do anything about it. The manager Emmanuel acknowledged that there were inconsistencies with what his staff was enforcing. I think they must’ve changed managers since we last stayed here because 3 years ago we had a better experience. The only nice staff are the ladies in the diner. Also, it’s supposed to be a non-smoking facility, but there were many people smoking around the hotel in the outside areas. The pool gates wouldn’t open with our room keys half the time. The parking lot gates are a pain because you have to swipe a room key to get out. The pools are cold and they opened the lazy river when it was dirty, full of leaves and lizards and cold, but closed it down the next day when the weather was nice and it was clean. I wouldn’t recommend paying more than $130/night for this place, if the rate is any more than that just stay somewhere better.

    Apr 14, 2021