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Ratings & reviews
TripAdvisor traveler rating4224 reviews
Great example of what hospitality should be
The staff at this Hyatt location was amazing, Knowledgeable, helpful, patient and understanding. This hotel was exceptionally clean and beautiful. The pool area offered not only the pool and a Jacuzzi, it offered a play area for children young and old with its corn hole area, extremely large connect 4 game, giant size Jenga pieces, as well as a play area for the little ones. oh yeah I don’t want to forget the huge fire pit for everyone to sit around. This hotel conveniently located in front of the Long Beach convention center near The Queen Mary, the aquarium of the Pacific, and some other local attractions. Across the street in either direction there are many restaurants to choose. The only thing this location was lacking was a place to have a decent breakfast. We did find one about a mile away though.
Safe and a decent place
A solo traveler for work and female, this was a safe and secure hotel. The room is spacious and the staff was the beat I had ever encountered. Parking pass was issued so that was cool. The carpet in my room was smelly and needed a good clean. The bed was a bit to firm but other than that it was a decent. The fridge is just a cooler but it did the job. The tv had chrome cast so that was nice.. Nice view of the bay and walking distance to the restaurants. A microwave and toaster by the ice machine and a decent pool. Would stay again but would beed the carpet to be a bit more clean
Marijuana smokers and loud music in the pool
You’d expect if by midnight, the swimming pool is filled with drunk lousy people and heavy marijuana smells that the management would step in and quiet them down. Nope. Took total 2 hours and 3 separate requests. The suite is right next to pool and they should have a policy stating the pool would be closed after midnight or something. Not recommended for a family stay
Brandy is the best!
This hotel is amazing, and such a great location. Our room was clean and comfortable. We would especially like to thank Brandy for the warm welcome at check-in. Brandy was knowledgeable and very friendly. We will absolutely be coming here again on our next stay in Long Beach.
Just good location
For one night's stay, we had to change rooms twice. The first room had a broken bathroom, ( flood). When we asked to change the room, they asked us to wait for the technician to fix the problem, and when we asked to change the room for the second time, they changed the room. The second room did not have enough sanitary facilities, the TV control did not work. All the sounds in the next room could be easily heard.