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LocationPuerto Vallarta - Beach
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Ratings & reviews
TripAdvisor traveler rating8086 reviews
The good, the bad and the fair
Pools: 2 large pools with swim up bars. Both have large 1 foot sections for kids to play. 1 pool has a 3 and 3.5 foot section which was great for out almost 4 year olds. They were able to stand and it really gave them the confidence to improve their swimming skills. This pool is warm due to the nights staying in the 70s and it being more shallow. The second pool 4 to 4.5 feet. Less warm than the other pool but definitely not cool. This pool has great waterfalls and vegetation. Definitely the better pool. Beach: Our kids love the beach in most places. Unfortunately, this beach is not adult or kid friendly. The biggest issue is the incline of where the water recedes. There is a 2 to 3 foot water level when the water hits the sand making it unsafe for kids to play and chase the water. The first day i stood in between my kid and the water. He loved the water knocking him down and me catching him. The sand is full of rocks. My wife loved finding her favorite ones. We realized if you walk 1/4 mile north to La Glorias Beach then the sand is flat and a much better beach. That beach still has a lot of rocks which we didn't mind. It is hot and after the first day we realized you can rent an umbrella and chairs. There is a shack on the way there that rents them, wave runners and sales food/beer. We actually set up camp in front of the dreams resort. I love the Mexico public beach laws. Food: -Breakfast buffet was decent. It wasn't amazing but I'm always happy with freshly cooked eggs and a side of beans. There are also all the things you expect in a buffet. -Lunch is the weakest meal. The tacos were edible though. You can also do poolside lunch. The corn dogs were good and i don't actually like corn dogs. The quesadillas and guacamole were our regulars. -Dinner was misleading. Since we were in the slow season they alternated between seafood and Italian restaurants. Both of which had some good food and some terrible food items. Eventually we figured out the grilled mahi mahi and mushroom pasta were the way to go. On Sunday the only option for us was dinner buffet which I don't think I would do again. We have younger kids so could not visit la gaviotas or the embarcadero bar. We also didn't visit umai because it isn't part of the all inclusive plan. I can't comment on the food there. Drinks: Overall the drinks were hit or miss as is the case with most all inclusives. Uriel at the lobby bar makes a great margarita. Staff: service was hit or miss. We had some amazing service for breakfast with Oliver, poolside lunch with Gamaliel and dinner with Johnathan and Ramon. We also had some terrible service at the poolside. It wasn't busy which made me think service would be better but many times I would just get my own drinks because the servers were chatting and hanging out. I think the poolside service needs better management to improve the quality of service. I also think many times they servers aren't being tipped which makes them less incentivized to work harder. Wildlife: They have pigeons and birds but are kept well controlled, however there is bord poop on the loungers which the guests are expected to clean up themselves. There isba guy with a trained hawk that keeps the other birds away. It was awesome to watch. He says most hotels in the area do this to keep the pigeons away. There are a few resident iguanas around the pool which my kids loved watching. It did make me a bit concerned about the health of having iguanas swimming in the pool where my kids swam but they escaped unscathed of infections. Overall, I don't think I would come back.
Jorge and Candido at the Pool Bar are awesome
I really appreciate the time with Jorge Melendrez and Candido at the Pool Bar, they always know what i wanted to drink and have a good chat with them. My top drinks were the Tequila Vallarta, Sex on the Beach, and Cantaritos! In conclussion go to the Bar at the Pool near the Villias!
Always a great stay!
We've been going to the Sheraton for over 20 years. We've only seen it get better! The Spa is awesome. Rooms are comfortable and clean. Housekeeping is consistent! The service is outstanding! This trip, we went for our anniversary. I worked with VIP & Club Services Manager Marcela Vazquez prior to arrival to arrange local flower delivery and other in-room surprises for my wife. Communication was consistent and she was more than accommodating. Check in is always a breeze - there is NEVER a line! I spend 70% of my time IN the pool! The service and attentiveness there is also excellent! Gama and Mariano are both the best at what they do! Thanks, guys!
Super great time, and two standout staff members!
All of the staff were friendly, super helpful and made our trip fun. There were two that were exceptional. The hostesses in the buffet Pamela, and Ivy. They put my Spanish speaking abilities to the test everyday, and coached me on phrases. The location of the resort is perfect for exploring the neighborhoods for small out of the way restaurants, and it’s close to the Malecon!
It was such an amazing place to be at the staff, especially our housekeeper by the name of Maria Ibal greeted us with such friendliness, kept our rooms, extremely clean.. her beautiful smile made us feel like we were at home and part of the family. Jorge at the pool bar made the best drinks we can ever wish for.. such a memorable experience that we will never forget. By far a -five ⭐️⭐️⭐️⭐️⭐️resort.