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Hotel overview

Fronting a pristine stretch of white-sand beach, and nestled amidst the awe-inspiring Sierra Madre Mountains, this upscale resort provides the perfect setting for a romantic honeymoon or anniversary. Surrounded by award-winning gardens, it boasts open, airy accommodations, breathtaking ocean views, a dynamic spa and an eclectic selection of restaurants and bars and just a short 10 minute walk to downtown Puerto Vallarta. Experience breezy days and starry nights during stays at this inviting Mexican hot spot.

Location

Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles

Property information

Year Built: 1980
Last Renovation: 2016
Accessible rooms: 4
Floors: 13
Total rooms: 473

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Hotel details

Amenities

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Activities

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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel does not accept spring break groups.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore, it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.

Pet Policy Pets Allowed: Extra charges per dog per night. This charge is non-refundable cleaning fee per stay; maximum of 1 pets allowed. The clients will be required to sign a pet waiver upon check in. Regulations and conditions may apply.

Ratings & reviews

TripAdvisor traveler rating

4.5 8535 reviews
  • 5.0 star tripadvisor rating
    Fantastic service and entertainment

    We enjoyed the pool side service of Isabel and the activities run by Mariana. Both were exceptionally friendly and knowledgeable. We did not like the rocky beach and then seeing warning signs about Red Sea urchins being dangerous. No one from the hotel was spotted in the water. Disappointing as we are a family that loves the ocean.

    Jun 06, 2024
  • 1.0 star tripadvisor rating
    Lock up your valuables!!

    Very disappointing experience overall, especially with the lack of concern shown by the staff when we reported cash was taken from our room. As a 40 year travel veteran who works in the travel hospitality industry, this was the first time we had ever encountered pilfering from the hotel. Sadly this put a damper on the entire visit. I booked this hotel for an offsite management meeting. We hold these quarterly and needless to say, we will not return to this property again. To any travellers planning to stay here - ensure you lock valuables in the in room safe.

    Jun 05, 2024
  • 1.0 star tripadvisor rating
    Terrible.

    Truly awful experience. Currently staying on the RCI side and there’s constant construction going on in the building which I understand the need for renovations but due to where it’s located it isn’t allowing my pregnant wife to sleep. When enquired about a simple room change somewhere else in the hotel due to the noise they told us they refused a change unless we sat through another RCI presentation. Absolutely horrible place and service. As manipulative and dirty as it comes. Not allowing a pregnant woman to change rooms without sitting through another stupid presentation. Never coming back.

    May 31, 2024
  • 3.0 star tripadvisor rating
    Overall, a nice experience.

    I was beginning to warm to this resort until a most unpleasant incident happened this afternoon . My husband and I are seasoned travellers and have had the pleasure of staying at many resorts and hotels . Our trip was twofold, a relaxing holiday and to scope out prospects for timeshare and the Sheraton offers both . This resort is in a good location, easy access to shopping and the tourist attractions. Unfortunately the beach here is rather a disaster and the pools are over heated so it isn’t exactly a refreshing swim at any time of the day . Bathrooms are located in the hotel which is a long walk from the pools . The food is absolutely mediocre, was not impressed with any of the restaurants and there are many here . The service from the staff in the restaurants , reception and concierge makes up for all of it . Wonderful people making you feel special and going above and beyond to make your holiday memorable. Today I was in the pool minding my own business when a couple came towards me and moved into my space . I was in the corner of the pool when this happened and chose to move away but did mention to them that there was no reason for them to be in my space since the pool was not crowded . They decided to get the assistant manager Raquel involved and she chose to confront me afterwards when I was relaxing at the pool . She reprimanded me without hearing my side of the story and chose not to hear what I had to say . She suggested that I avoid confrontations during my stay . Since I am not a confrontational or unpleasant person I did not think it was not an issue , they invaded my space , I politely expressed that to them , they didn’t utter one word or explain why they were in my space and reported the incident to her . Why was she getting involved? I have no idea but I did not appreciate her doing that and reprimanding me . I expect an apology from her and would like to enjoy what is left of my vacation here . Thank you to Humberto ( reception) , Jesus , Ringo , Juan and the team in the buffet restaurant for your excellent service . The entire team in the concierge have all gone above and beyond with their service. Housekeeping does an excellent job in keeping the rooms immaculately clean ! Beds are very comfortable, showers provide excellent pressure. Great room experience especially that all are ocean facing.

    May 29, 2024
  • 5.0 star tripadvisor rating
    My home away from home!

    I couldn’t tell you how many times I’ve been to this resort, but what I can tell you is why I keep coming back….the staff!  They are the most wonderful, positive, friendly, helpful, and welcoming group of people that I’m proud to consider my family.  I recently celebrated a milestone birthday with my PV family and from the moment I arrived they once again welcomed me with open arms and were determined to make my vacation memorable.  I can’t thank Jean Pierre and Oscar and their teams enough for making it a special time full of fun and surprises. This hotel has it all…..ok the beach isn’t walkable without shoes, but there’s 2 amazing pools, perfect proximity to town, gym, spa, and so many dining options that there’s something for everyone, even the pickiest eaters.  I’ve probably stayed in every room type and I can tell you they’re all spacious and exceptionally clean and maintained with most rooms offer stunning views of the bay, while the lower floors overlook the pool area and immaculately landscaped property.  This trip started with a surprise upgrade to a jacuzzi suite…WOW….it was beautifully decorated thanks to the amazing housekeeping team including the most delicious birthday cake provided by the wonderfully talented pastry chefs!  What an amazing surprise!!   Thank you! You must start your day with a buffet breakfast at La Villita, where you’ll be greeted with a smile by my lovely friends Pamela and Iris, and taken care of like royalty by the fabulous Pollo Gordo, Oliver, Ringo, Andres, Orlando, and so many others, and DO NOT miss visiting chef Ariella at the omelette & egg station…she’s amazing!  There’s also a Sunday brunch complete with mimosas and mariachi. Days at the pool are simply the best!  Regardless of where you choose to sit there’s always excellent service and unlimited smiles, plenty of loungers, great towels (because towels matter), and loads of activities thanks to Mariana and the entertainment staff.  Whether you’re interested in water exercises, volleyball, poker, tequila or wine tastings, or other games, there’s always something fun happening around the pool.  Or if you’re like me, you can enjoy relaxing around the pool taking in all the action, while making new friends with guests and staff alike and experiencing the top level service by the attentive team of wait staff and bartenders who will keep your drinks cold and belly full!  My guys Mariano and Gama always seem to know what I need before I do, as well as the always fabulous Gabriel, Marco, Isabel, Rodrigo, Ricardo, Juan, Antonio, and others. As I said there’s something for everyone when it comes to dining, the dinner buffet at La Villita rotates through daily specials, as well as the weekly Fiesta Mexicana, Gaviotas for fine dining, the alternating Italian/Seafood restaurant, the Pizzeria, Umai for Japanese, or if you want to see the big game on a massive big screen go visit the team at Nine Ninety 9.  Punta Sal, the newest addition to the line up, and possibly my new favourite dinner spot, offers stunning views and amazing steaks and seafood, in a refined yet relaxed atmosphere. Thanks to Chef for the wonderful birthday dinner! For a before dinner cocktail and after dinner night cap head to the Lobby Bar and Embarcadero Bar.  Let bartenders extraordinaire Alexis and Tino mix you up something special with flare (and maybe a smoke bubble).  And yet again when it comes to service (and hugs) this gang is top notch, my wonderful and beautiful friends Yaremi, Ely, Miguel, Yasbeth, Uriel, and Javier will ensure you’re well looked after.  Don’t miss the live shows on the terrace or the Picasso Band….so much fun!  For those Bonvoy folks, the Club Lounge offers more great service and a good selection of snacks and wine and is a nice quiet place to enjoy the view. Some more random shout outs and thank yous, and I apologise because I know I’m forgetting so many….bartender Emiliano, cashier Angeles, Jasmin at the Pizzeria, Edwin in reservations, Rachel and all of the front desk staff, night manager Arturo, all of the amazing chefs, and especially all of the Captains and Managers…Alejandro, Eduardo, Cesar, Erika, Oswaldo, Vidal, Armando, Carlos, Miguel and the rest of the team, thank you.   Special thanks to Oscar and JP, the masterminds behind all the magic….your leadership is invaluable to the organization!  I can’t thank you all enough for making this and every trip an amazing experience.  See you soon!

    May 28, 2024