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Hotel overview
Grand Park Royal Cancun hosts 346 ocean view or beachfront luxury guest rooms & suites. The resort is located in the warm white sandy beach and turquoise crystal clear water of Cancun. Great facilities and the famous Mexican hospitality make this place the
perfect spot for vacations. Royal Tower is the hotel’s adult-only accommodation option and The Villas are suitable for travelers in the need of a little more pampering and privacy.
Grand Park Royal Cancun features an All-inclusive plan with unlimited meals, drinks & snacks. Guest enjoy in the five restaurants: buffet-type one, three a la carte and one Prime Rib House with extra charge. The Café sole serves sandwiches, pastries & ice cream. There is a 24-hour room service (One service free daily), daily restocked in-room mini bar, WiFi Premium ($), live entertainment, kids activities, a fully equipped fitness center ($), a spa & yoga studio & two dreamy swimming pools.
Location
Cancun - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Sep 26, 2023Girlfriends Birthday and Surprise Proposal!
I wanted to make this birthday trip memorable for my girlfriend, now Fiancé! I proposed to her on the beach and had amazing photographers (Jesus & Fatima), which offer professional pictures at the resort! Yajahira was our amazing butler that managed all of our in resort dinner reservations, events, cabanas, cleaning services and more! She made our trip amazing and stress free! If you use the cabanas be sure to ask for Cesar. He took care of us very well! If you are looking for a Luxurious resort thats fun, has great restaurants, night time shows, buffet variety (changes everyday), clean rooms, 24/7 room service, amenities, then this is your sign to book your trip with this resort!
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Sep 26, 2023Smelly room
The beds were ok a little hard. The room had a strong smell of mold. The maintenance people were supposed to check out the air conditioning unit. This was reported at 8am and it is 7:45pm and no one has come to fix it. It is so bad my daughter in law can’t enjoy the vacation because she it getting migraines. We had to sleep with the sliding glass door open. So now you deal with the bugs coming in. The buffet is better than the speciality restaurants. The Italian restaurant was not good. Antonio called many times to have them fix the air conditioner. He was great and very helpful Miguel the butler called to reserve a cabana and make the reservations for the restaurant s. He was very helpful. As a member of Royal Holiday you would think they would be more accommodating. Also the bathroom door swung in. So, you had to squeeze between the door and the toilet. Please fix your air conditioner.
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Sep 25, 2023
Great vacation! ❤️
Everything and everyone was wonderful. Jessica was very friendly and went out of her way to make sure we could relax and enjoy our vacation, she also went above and beyond to make sure they celebrated my birthday like decorating our room, bring champagne and a cake to our cabana on the beach, reserving our cabana every day for us, etc. Karina was such a sweetheart and so funny! Hard worker going back and fourth for our food and drinks! Caesar was the best! His facials were incredible and very relaxing! He’s very personable, friendly, funny, and dedicated to making sure the guest are happy, relaxed, and get what they need to enjoy their vacation. We’ll definitely be back! Thank you to all the staff at Grand Park Royal for making this an unforgettable trip for us!!
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Sep 24, 2023
Would not recommend ever!
From the beginning it was not good. When we checked in the concierge harassed us to attend their “membership” program presentation and I told him no 5 times before walking off only to be asked multiple times throughout our stay. Our rooms AC did not work along with ants, and black mold on the sheets and baseboards. Our coffee maker also didn’t work but that pales in comparison to the other things. We went to the front desk and they switch us to a new room but the AC still did not function properly and our room was humid and muggy the whole stay. The bed was like sleeping on concrete. They have an app but it’s basically useless. The food was hit or miss and lacked consistency. The burger snack stand was awful and McDonald’s would have been better. The Italian restaurant was good and so was the Japanese restaurant, the buffet for breakfast was okay but every othe other food options was sub-par. Room service is a joke, we never one got the colorectal things we ordered and it was always cold and soggy. The location was beautiful but I would not recommend this resort to anyone and do not be fooled by the reviews like we were, pick a different place to stay.
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Sep 23, 2023
Our Anniversary Trip
We stayed at Grand Park Royal Cancun to celebrate our 10-year wedding anniversary. We enjoyed everything from the hospitality to the food. We definitely would recommend this resort to anyone who plans to visit Cancun.