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Hotel overview
Location
Phoenix{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
• Historical Preservation Fee of $11 included
• Hi-Speed, In-Room Internet Access
• Biltmore Golf Replay
• Two bottles of water, refreshed daily
• Local Calls & Long- Distance Access
• 24-hour Fitness Center access with fitness classes
• Pressreader
• 1-hour complimentary bicycle usage
• Access to all 3 Twist water slides at Paradise Pool
• Lawn Games
Ratings & reviews
TripAdvisor traveler rating
3633 reviews
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Jul 12, 2025No Longer the Biltmore I Loved
I’ve been coming to the Arizona Biltmore for over 20 years, and it used to feel special. Service was personal, warm and full of yeses. And they valued loyalty. Since the change in ownership (now under LXR), it’s a completely different experience. Sterile, robotic, and impersonal service. No acknowledgment of long-time guests, no welcome back, no thanks. Just a lot of rules and a lot of "no." The atmosphere (starting with the front desk staff) feels more rigid and corporate than caring. Sad to see such an iconic property lose its soul. Other little details that added up to a lack of true luxury included: * Late checkouts, which have always been a given for me here and at every other luxury property I frequent, were denied this time. When I asked why, I was told they were oversold. But then I was able to book an identical room for the same day, so it was clear they just wanted to make it a hard "no." * They said they no longer offer room service to the pool or lobby, something that used to be such a nice touch, especially early in the AM or late at night when you're in a shared room and don’t want to wake people at odd hours. * After we checked out of our room at 11 AM, we thought we’d be able to shower at the spa as we’ve always done in the past. But we were told they no longer allow that for guests of the resort. This left us with no place to freshen up before our flight after spending the day baking in 105° heat. Given how much we were paying, I didn’t expect that kind of restriction. * The rooms were uncomfortably warm. The air conditioner wouldn’t cool below 70°, and I inquired with the front desk because I thought it was broken but was told it had an energy-saving setting. At 3 AM, I woke up sweating through my sheets because the room just wouldn’t cool down.
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Jul 10, 2025Not what it once was
I last stayed at the Biltmore about 12 years ago and loved it. Having grown up in Phoenix, the Biltmore has always held a special place for me, which made it extra disappointing to have such a terrible stay last weekend. I booked my stay through the Amex Fine Hotels + Resorts program, which promised perks like 12pm early check-in (when available), a room upgrade, and a $100 resort credit. Unfortunately, my experience didn't live up to these expectations. First off, we were not offered an upgrade, even though we overheard a bellhop say the hotel wasn't very busy that weekend. To add insult to injury, another couple checked in at the same time with a different front desk agent and not only got an early noon check-in but also an upgrade. We, on the other hand, had to wait. My husband checked in while I waited in the car on crutches, as I currently have a broken ankle. Despite him mentioning this to the front desk, we were given the room farthest from parking -- which meant a tough walk in 110-degree heat. Parking was another disappointment -- $28 for self-parking felt like highway robbery, especially considering it was a 10 minute walk from the garage to the room. On top of that, we passed multiple staff members as we were struggling with luggage and mobility, but no one offered assistance or even a simple greeting. In fact, staff indifference was a common theme throughout our stay. I get that working at a resort in Phoenix summer is not fun as I've done it, but to not even give a basic "hello" to guests seems surprising for a hotel that bills itself as "luxury". The only positive staff interactions I had were with the hostess at Macarthurs's and our waitress (I believe her name was Sherri). Navigation around the hotel was confusing due to poor signage. The pools were overcrowded with non-guests purchasing day passes, making them unusable for the first two days of our stay. The Spire Bar and Wright Bar were so packed on our first night that we also were unable to enjoy them. The room was just okay. The pillows in the bed were flat and offered no support, which made sleeping uncomfortable. The AC also seemed to work inconsistently, which is kind of a big deal in Phoenix summer. Sometimes it was 76 in the room even though the AC was set to 69. It would then kick back on, but I woke up several times during the night because I was uncomfortably hot. The food and beverage prices were high, and the quality was disappointing, especially compared to other Phoenix resorts. Having stayed at the Andaz through FHR last summer during the same weekend, I can say it was leaps and bounds better in both service and quality. I also stayed at Four Seasons Kona last year and their F&B prices were similar, which one would expect for HI and not Phoenix, not to mention the FS offered far superior quality. Finally, the $100 FHR property credit that was supposed to be included was not applied correctly to our charges, which was frustrating. Overall, I expected so much more from this property and would hesitate to recommend it to others looking for a luxury experience.
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Jul 07, 2025Great experience at a unique and classic upscale hotel
We enjoyed staying at the AZ Biltmore, a hotel built in 1929, and designed by Albert Chase McArthur in the Prairie School architectural style, which alone makes this hotel a great attraction. (A $14 "Historical Preservation Fee" was added to our bill). It was "all good" as they say -- the great employees, the pools, the manicured gardens, and on and on. We almost felt like Ronald and Nancy Reagan when they stayed at the AB on their honeymoon, and the picture of Clark Gable at the hotel in our room added to the nostalgia. We're happy Hilton Diamond members who are pleased to give this historic and well-maintained property five stars/circles. Tips: 1) Maybe save $7 and park on your own in the hotel's garage -- like we did, 2) Be aware of the $45 "Resort Charge", 3) This property is clearly dog friendly.
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Jul 05, 2025
Stay away from this one!
I’m so upset with this place. Listen we paid over 600 dollars for two nights. At the moment we are in the adults pool and there is no umbrellas anywhere to sit and enjoy the pool. There are a whole bunch of chairs with towels on them and no one occupying them. On the other side you have a string of chairs tied up to cabanas! How the heck are you expecting people to enjoy the pool under the Arizona heat without an umbrella? This is ridiculous! Also the walls are paper thin and you share balconies with other guests. To make a long story short, we didn’t sleep all night with people screaming, talking, dogs barking, and kids crying….I will never shed this much cash for such a crappy experience, we have one more night to go…and we are out of here!
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Jun 29, 2025
Amazing Pools!! Great room.
Amazing property, the pools were so lively and just felt like summer. Staff was amazing, restaurants were all fantastic especially Rennatas. I only stayed two nights but had the best time. Next time I’m in Phoenix I will 100% be staying here again.