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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
• Historical Preservation Fee of $11 included
• Hi-Speed, In-Room Internet Access
• Biltmore Golf Replay
• Two bottles of water, refreshed daily
• Local Calls & Long- Distance Access
• 24-hour Fitness Center access with fitness classes
• 1-hour complimentary bicycle usage
• Access to all 3 Twist water slides at Paradise Pool
• Lawn Games
Ratings & reviews
TripAdvisor traveler rating3500 reviews
The scent in the lobby Smells great!
This was an anniversary getaway. First time without kids for a very long time. What a place to go. Our visit was only supposed to be a few days but we extended it to 5 nights. We were upgraded to a corner room in the Ocatilla wing. The balcony on our first floor had a sitting area with a propane fire pit. The pool was relatively quiet most of the time. The grounds on this hotel/resort were manicured to perfection. Hard to believe this place opened in the 1920’s. So much history to be aware of. They offer a historical tour we unfortunately were not able to sign up for. As many others have brought out things can be a little pricey but for us it was well worth it. They spare no expense to provide quality throughout their place. To employ this many people is going to cost and they seem to find the right employees as everyone was friendly and good at keeping things clean. Jordan who was in charge followed up to see how everything was going when we there and was very helpful and courteous. When we checked in a young man named Aaron who patiently took the time to get everything correct with our reservation is worth mentioning as he was very kind especially with the pressure of so many checking in to this place. The athletic mansion is worth walking up to at the top of the hill. Also Boris was the valet and was our bellman. Very informative fellow. They allow one hour use of their bikes which we used once to ride along the canal. That is relaxing. The smell of the lobby is nice as it’s a smell called the desert gem. Kind of an essential perfume called palo santo I think. Anyway very nice memorable scent. One thing to do is the hike at camelback mountain. The echo canyon trail takes roughly 2-3 hours to hike total up and down with beautiful views at the top. And the drive to get there is under 10 minutes. Although parking can be difficult with a small parking lot.
Relaxing and rejuvenating stay at the Jewel of the Desert
What a wonderful visit! This was my second time staying at the resort (the first being just before COVID while the major renovations were taking place), and I enjoyed this stay even more than my first. The whole property is beautiful, and the renovations are amazing. Every interaction with the employees, from the front desk staff to the housekeeping to the waitstaff, was pleasant and professional. I'd like to note a few individuals in particular (Bree at the front desk who checked me in, Sinisa in the McArthur Bar, the employees of The Shop, and Kendell who checked me out on Saturday morning and politely and professionally helped resolve an issue with my bill). The facilities are beautiful and were all very clean, and the food was delicious.
From the moment I checked in - things were so disorganized, and it was the worst Hilton messaging app experience. Promises were made but not kept. It was a major headache. I stayed in 2 buildings, which were very loud (Main building - loud music till 11:10 p.m.). Paradise building - very loud hallways, and I can hear the doors closing so loudly. Very average food for what you pay. Jodi at McArthur - gave me such an eye roll when I simply asked a question. They had some nice servers at McArthur - from Chroatia and Serbia. Uncomfortable chairs by the main pool. The bedding/bed was the best part of this hotel and the only true luxury. Jordan, the front desk supervisor - meant well, but he talked like Chat GPT, I would love a little bit more empathy when some major issues related to communication on the staff part occurred. So many people from our conference all had customer service issues - we are not returning next year. And certainly, not a romantic place as far as issues and noise levels go. There was a big Indian wedding going on and one of the beautiful lady in her gorgeous sari said to her crew as she passed by - "I really don't like this hotel". It is a gorgeous place, but there is poor service and a lack of coordination between housekeeping and the front desk.
Wonderful side trip
The Biltmore history tour is very interesting and packed with interesting tidbits. The tour guide is friendly, knowledgable and humorous. A great share of the property is viewed so that you understand its development over the years. Had a delightful lunch too at Macarthurs afterward.
Bait and Switch and overcharge for upgrading you without your permission
Do NOT stay at this hotel. Completely unethical. Will try to talk you into upgrading , tell you false info and then charge you for it. Their management is awful and will provide no solution for you when their team flat out lies to try and upsell you. They lie and tell you to sign a sheet for $300 incidentals and claim that you signed a sheet for upgrading when you never told them you wanted it. Came here for a conference and the rate was not honored and they upcharged an extra $300 a night on top of the group rate. The management will lie and the front service desk people tell you something different. Complete bait and switch and you won't find out until you check out and they offer no solutions even if you're a Hilton member.