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Ratings & reviews
TripAdvisor traveler rating3346 reviews
Great place for family with kids!
The trip was nice. Hotel had lots of activites! Great place for family with kids...many adults were there too but I think its more family friendly vs drunk party with friends kinda scene...The kids pool area was perfect! The child center was great too! My son had a blast!! They also had great shows at 9am for kids such as Aladdin or Disney, even the adults enjoyed it. Rooms were relatively clean. Amenities were great. Food was decent. Overall I would go to this hotel again.
We were there for 8 days with a group of 35+ for a family event. Overall a good experience but the rating goes to GREAT, due to the exceptional service of Pedro Kinil(4027) , who was our poolside server. He was the most attentive and thoughtful server I've ever had. He was always a step ahead. He had the answer before you asked the question. His attention to detail, his swift service , and anticipation of all our wants and needs truly made a memorable week even more memorable.
It’s the little things that matter
From the time you go into the hotel, it feels so grand and beautiful, the customer service was incredible. There are so many options for food and it’s truly an all inclusive, meaning you can eat and drink as much as you want, I went to my room full and felt great because of the drinking, I highly recommend this place to all my family and friends and I will return when I come back to Mexico
Pedro you are the best.
Great time with family. Food selection and restaurants are top notch. Waiter Pedro by the pool was excellent and on top of his daily task. We will be back with more family members. Food in steak restaurant was great and much better then some NYC stake house.
Resort is very nice food is amazing drinks are great! I just didn’t like glass bathrooms it give you little to no privacy! I have to give big shout to your staff all of them are so nice and accommodating! But I have my favorite: Jesus Torres helped us with many little things &beach bed he recommended was just what we needed! Alejandro Lopez is so sweet and helpful-and I know it is his first week at work so good job!!! Eduardo Baron is such a charming and helpful with everything we needed at the moment notice. Lady Dolche is so much fun! I wish I knew more names to name but in all great staff that is doing good job!! I am hopeful to come back again soon!