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Hotel overview

All prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our all-inclusive resort features 12 all-inclusive dining experiences, a 6300 sq. m. indoor-outdoor convention center, health club, plus kids and teens clubs. Drink in ocean views from our suites and spend sunny afternoons in our two pools. The airport and Cancun’s Hotel Zone are within 20 minutes.

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory All prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
Advisory The Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 4617 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic family getaway especially with young children

    We loved our stay at Hilton Cancun this past early July weekend. The staff were amazing, friendly and always accommodating. The rooms and facilities were gorgeous and we thoroughly enjoyed our stay. We were surprised by the quality of the food and really enjoyed all the restaurants there. The highlight of our stay was definitely the Kid’s Club which allowed us to drop off our 4 year old son during specific time blocks in the day. The teachers there, Arge, Dani, Nath, Ale, Dixie, Rubi, Gris and Eli were exceptional, extremely communicative and made our son feel welcome and loved. We felt extremely safe leaving him there with the staff as they were able to contact us no matter where we were in the resort via WhatsApp. He kept wanting to go back every single day and we couldn’t keep him away from going there! Thank you Hilton staff for a wonderful, relaxing and enjoyable vacation and especially big thanks to the Kid’s Club team. We will definitely be back!

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mexican

    Our waiter at Maxal was fantastic! Friendly, attentive, and quick without being overbearing. They made great recommendations and kept everything running smoothly. Definitely made our meal more enjoyable. Can’t wait to come back!

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing trip,amazing resort

    Everything was in one place, without too much walking distance. Elvis at the steakhouse was amazing. Was the second time us there the first time wasn’t as great but the second time with Elvis was a big difference ,very friendly and provided very good service. Good way to finish our last day of vacation.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful food and service

    Elvis at Auma Strakhouse is the best server on the planet! He made our experience so special and wonderful and we laughed so much. Definitely coming back!

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    The food at the steakhouse is great and Elvis is a wonderful server. He made it so much fun! I highly recommend this experience.

    Jul 10, 2025