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Hotel overview

Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.


Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property information

Total rooms: 300


Hotel details


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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.66 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 4354 reviews
  • 3.0 star tripadvisor rating
    Memorial 2023

    Memorial 2023 The RIU Lupita was an interesting experience: I purchased my trip at the last minute directly at the RIU website, so I get the complementary transfer airport-hotel round trip. However, inbound I cannot arrange the transfer Airport-RIU nobody from customer was able to help, I called directly to the hotel and spoke with a female sound Spinier who refuse to identify herself told me that the hotel cannot do anything because was at the last-minute purchase. I paid the bus transfer approx. 14 US Dollars, (250 Mexican pesos) plus a taxi from the bus terminal to the RIU Lupita $12 dollars or $200 Mex Pesos Because the hotel management refuse to provide my transfer. The Hotel Mexican staff it’s a great crew who make all the guest feel amazing and welcome. But the Supervisors the female lady who refuse to identify over the phone I meet her at the from desk upon arrive and she was nasty handling us, she is from Spain, and she feel extremely superior what I think is wrong. She is not better than us, but she may think she still’s colonizing people. Everyone has a name tag except her, and again she refuses to identify, so the staff looks intimidated by her and told me they are not able to provide her name. The hotel rooms are nice and big, comfortable, and clean. Food was cool not Mexican meals, it’s like eating a US or Europe shopping Mall food court. IMPORTANT… The hotel has no beach, but they offer a shuttle bus that transfers the traveler to another RIU hotel with beach front like 15 min away every 30min. I will say that 90% of the guest were Latinos but the entertaining show where in English Language so I notice several people just observe the show but not really understands. The hotel is extremely focus on White European and American travelers. I hold a US Passport, but I am not blue eyes or blond that why they miss treating me. However, the Mexican staff was nice and respectful towards us.

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    great holiday

    We enjoyed our holiday and had no issues with the hotel. Check in was easy, our room 1615 was perfect for us and kept spotless by the housekeeping team. We enjoyed the buffet restaurant throughout our stay, great choice and excellent service. Used the beach bus and club, again no complaints and prompt service. Pool party and White party were fun, as was Pasha. The grounds are kept immaculate. No its not as sleek and shiny as other Riu's but it does has a charm of its own and the level of service and standard of cleanliness is 5 star

    May 31, 2023
  • 5.0 star tripadvisor rating
    Amazing time

    Wonderful place wonderful people wonderful times!!! Would highly recommend to any one looking for a great time and service is exceptional! Has wonderful shuttle service to the beach and 5th Avenue. Very convenient!!!

    May 31, 2023
  • 5.0 star tripadvisor rating
    Everything was perfect👌

    Service is great! Rooms are nice and clean! Beer is good and a lot off different varieties with alkohol drinks. Food is excellent! Lots of variety! We enjoyed every meal! It's not right on the beach, you'll take a free bus to the beach and there is a restaurant, bar and everything you need it's great! Just that 10 min ride.I would strongly recommend that hotel.

    May 30, 2023
  • 5.0 star tripadvisor rating
    Excellent hotel.

    Excellent hotel, set in lovely surroundings with wildlife on your doorstep. Food plentiful and a great variety every day. Pool is nice and plenty of sun beds to go round. Staff are all lovely and welcoming. Rooms cleaned daily and drinks topped up every other day. Smokers area available and the only suggestion I have is to make one in a shaded area also if possible. Beach was also nice, just a quick shuttle bus and you’re there, snack bar great there too. Would return back to this hotel if I go back to Mexico. Thank you for making my holiday memorable.

    May 23, 2023