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Hotel overview
Location
Across the street from Waikiki BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee, per room, per night will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
Mandatory hotel-imposed resort fee inclusions:
- Use of beach toys for children
- Chromecast service for in-room television viewing
- Discounted surfing lessons and rental of beach equipment from Billabong
- Resort Cultural Activities including weekly lei making, ukulele lessons, hula and story-telling at Ho’okela Hawaiian Culture Center
- Re-usable Hyatt Regency Waikiki tote bag
- Use of beach amenities and chairs
- “Biki” bicycle ride sharing service – one-time credit of $4.00 per person (2 persons maximum)
- Stayfit Gym Access
- Two (2) re-usable souvenir Hyatt water bottles with water stations on each floor
- Children 5 & under "eat for free" from children's menu with each paying adult in SHOR restaurant
- GoPro™ usage
- Premium Wi-Fi in guestrooms and public areas
- House slippers and personal amenity items pre-set in guest room
- In-room coffee and tea
- Long distance and international calls - up to 60 minutes per day
- Access to incoming faxes
- Unlimited local and 1-800 telephone calls
- In-room Safe
- Guest Request Texting
Hyatt Regency Waikiki Beach Resort and Spa, in accordance with Hawaii state law, has a non-smoking policy in all guestrooms, including lanais and balconies. Smoking is prohibited in guest rooms unless the room is designated as a smoking room, which is then only permitted on the lanai or balcony. A smoking room can be requested but it is only a request and cannot be guaranteed. Guests smoking in the non-smoking floor guest rooms will be assessed a $250.00 cleaning fee by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8677 reviews
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Jun 03, 2023Excellent and wonderful stay
From the reception to the bell desk, every staff was friendly and helpful. The location of the hotel is also strategic and convenient, with the trolley stop just right across. We would definitely stay here again.
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Jun 03, 2023
Hyatt regency Waikiki
Nice view, walking distance to all shops and the beach, will be better if it have a small coffee table and sofa in the room to have a chilling time in the med afternoon. The room is clean and lots of space to put my stuffs
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Jun 03, 2023It’s okay
It was okay. The hotel was nice and clean. The rooms were average, the pool was small, the service wasn’t great. You have to pay $50 a night to park a car. Overall there are better options out there. I’d pass on this hotel.
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Jun 01, 2023Honest Review of Hotel
At large, it was a negative experience that would dissuade me from staying at the hotel again. If I had to choose between your hotel, and every other hotel on the block again though, the Hyatt would not be my first decision. This is unfortunate, as I have grown very, very fond of the guest experience and helpfulness of the staff at other Hyatt’s around the world, particularly those in Washington. This entire email can be summed as follows. If your game is hospitality, as it is for all resorts, then your priority, should be hospitality. The cost and price associated with the hotel, should reflect the cost of delivering said hospitality. As it stands, it’s a positive feedback loop, your pricing strategy is compensating for your loss in demand due to lackluster hospitality, furthering a loss in demand and need to compensate. Key Cards – If you’re going to use your key cards as a marketing tool, you shouldn’t be charging people for lost key cards. Key cards are routinely rendered unusable from their magnetic nature. Work & Business Center – I understand that the majority of your clients are going to be there on vacation, and not have any need to work. For those who do, they are left with two options. (1) Room burdened by non-privacy, (2) Small business center also burdened by non-privacy. I had no need to take any virtual calls over the week that I was there, but if I had, and the nature of the call was anything non-public, the only option would have been to ask everyone to leave the room for the duration of the call. What you can do about this is hard to say, but relooking at the business center that looks like it was built and last updated in the mid-2000’s may be a decent start. Sound & Smell – You can’t do much about this, but it’s going to negatively impact your guest experience regardless. It is impossible to escape sound while you are staying at the hotel. Whether its people screaming on the street below, sirens from the police station placed directly below the hotel, or a wedding, it is always loud, I imagine much of this would be mitigated by selecting a hotel a few blocks down away from the police station and center of Waikiki Beach. It’s also impossible to escape the smell of piss directly out in front of the hotel. I get it, it’s hard to control. Perhaps speak to the police station across the street about how the actions that occur directly out in front of your hotel, negatively impact the ability for your hotel to operate. Car Rental – The only truly negative experience that isn’t just a recommendation from me. I imagine you have a pretty good idea of what the car rental situation is like for your guests, so I’ll spare you the explanation. There are three ways you could resolve this – 1. Enhance remote check-in process, make is so that there is no need for 2 check-ins to get a car. We live in the 21st century, the age of AI, data, mobile applications, and efficiency. There is no need because someone should need to wait in a 30+ minute line to go through a 2-minute process of renting a car. 2. The lowest cost solution to you that could be implemented tomorrow and mitigate 90% of the headache anyone renting a car would face: Have the Hertz Car Rental spot upstairs open at 7 am, and the car rental garage downstairs open at 8 am. Your issue is that you aren’t staggering the process – a massive line forms at 8 AM and is never mitigated because it can’t be cleared fast enough to handle people renting a car at a different time than 8 am. It’s a bottleneck. If you have it open at 7 AM instead of 8 AM, you will essentially split the amount of people who are looking to leave with a car at 8 in half.
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May 30, 2023
Nice, Clean, Perfect Location
This location is ideal for enjoying the beach in Waikiki. The hotel staff was very nice and helpful. Check-in and check-out was very easy. The rooms are kept very clean. There is a good assortment of shops and restaurants. At one point my wife accidentally left her key in the hotel room and needed a new key. The staff at the front desk was very polite and helpful, but double checked her ID first. That is important and shows they aren't careless about guest safety. I was impressed.