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TripAdvisor traveler rating
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Great service Andrew
My wife and I were celebrating our anniversary. After having car issues, we arrived at the hotel late. We spoke with Andrew and told him we were in the city to celebrate and explained how rough the trip was. He upgraded our room and was extremely helpful. Kudos to Andrew for having a good heart and kind attitude with my wife and me. Also, the hotel was really clean and welcoming.
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Great city centre location and exceptional staff
A great location with very helpful staff. Staff went above and beyond when asked simple questions and were able to offer good advice about local attractions and the area. Bar is well priced with good range of food and drink and breakfast menu is great and cheap (although don't order extra home fries all the breakfasts come with them!!). Room was clean but compact with a great double shower and good toiletries for free. Pool area was ideal for a relaxing morning/evening and had a good buzz with lots of people enjoying a drink. Gets quite busy so maybe get there early. Lobby was modern and a nice area to relax with a beer.
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Great customer service
This is a lovely hotel, with outstanding customer service. Anderson at check in was so professional and friendly. You got a gem there.
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Excellent customer service and super clean!
I was here for a conference and this hotel exceeded my expectations. The entire hotel wherever you go was super clean. The hotel GM Kenny and Hotel Manager PJ were superb in delivering excellent customer service. During our entire conference, both of them were greeting all the guests in the lobby area at multiple occasions. I can't wait to return, and this time bring my family for a mini vacation.
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The best hotel & staff in NOLA!
Earlier this month, I had the pleasure of visiting this hotel for a conference with my company. This is my third time in New Orleans and as much as I’ve enjoyed the previous two experiences I had nothing can compare to the five star experience I received at this hotel. From the moment I walked in the hotel TEAM was so gracious and courteous and my room was already ready although it was much earlier than the check in time stated. My room was beautiful and spacious, the bathroom was lovely and the Housekeeping team does a magnificent job cleaning the rooms and replenishing The amenities. The restaurant and bar had delicious food and crafty cocktails! Our meeting was held in the ballroom and we also had breakout session and all the spaces were well appointed, and the temperature was perfect throughout the day. I would highly recommend this hotel to any corporation or Association that’s looking for the best of both worlds in the heart of the city! Management team is amazing’ 😉