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TripAdvisor traveler rating230 reviews
What an odd hotel. There really isn't a lobby, just sort of an extension off the elevators. And the walls of this check-in area are inexplicably lined with cornhole boards. The initial experience is not welcoming at all. When we made the reservation, we confirmed that we wanted early check-in. When we called to confirm the reservation the day before our arrival, we were told that they had us down for early check-in. When we arrived to check-in early, we were greeted by the front desk staff with basically "Early check-in? Not possible." And, you got the feeling it was never possible, so why offer it and why confirm it? At best the room is basic, but the bed is comfortable. But I have no idea why this piece of paper was taped over the room's smoke alarm (see photo). The best part about our stay was the great valet service, really nice guys.
Bar staff need to look up every once in a while to see if anyone might be wanting a drink. Other than that, the place was nice, rooms were clean and the hotel was close to where I needed to be. And since the review needs to be at least 200 characters I added this sentence.
It's a room, not a hotel
We paid $260/ night for a decent king on an upper floor with valet parking. Not great, but not outrageous. What you get for your $260 is a basic room that is clean and everything works, albeit with some truly alarming shrieking AND squeaking noises from the shower door. My wife was in there and from the outside wall it sounded like something BIG had come crashing down. Twice! That aside, the biggest thing to know is that Hyatt Centric offers no amenities that you would usually want, if not really expect (apparently), from a hotel that costs this much. The front desk is ridiculously understaffed, the elevators are slow and kind of hard to figure out (yes),no food or drink after 9 PM, no turn down service, no room service, no one to answer the phone if there is problem, and really, no one there to do anything but issue a key. It's a ghost town. Clearly this is the way things are going with hotels, and maybe nothing is going to stop that, but coming from a pretty well- traveled guest, we have no intention of going to a place like this again. It's not a hotel. It's a hostel with nicer rooms, for $260 a night.
Nice room-very noisy air con.Not great location. No breakfast until 9am but amazing place opposite called Syrup -would highly recommend. Restaurant pricey and limited. Reception staff very friendly and helpful
Great views on the 15th floor and wonderful customer service/you can even pay for more stay time on check out day for a great price by the hour. And the food service was wonderful. Coming from a cook and a food connoisseur. Thank you