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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Complimentary one day rental of GoPro Camera
- Enhanced Wi-Fi access in guestroom and public areas
- Wi-Fi on Island: Complimentary rental of MiFi device
- Daily Cultural Activities including hula lessons, lei making, history tour, and morning ocean ritual
- Ukulele Lessons
- Yoga: Start your morning in complete relaxation with yoga offered daily in a peaceful environment. Located in front of the Moana Surfrider.
- Yoga Nidra Meditation
- Moana Surfrider Shopping Tote (one per stay per room)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating6633 reviews
Overall positive but the hotel needs some updates.
Not up to a 4-star hotel standard. Service has been great but upgrades and repairs are needed…even in the penthouse. Mostly maintenance and repair items. Paid to upgrade to the penthouse and it would have been well worth it if the room was in better shape.
Back again...mainly for the views!
We have been coming here for years, since our honeymoon in the 90's. Now with family, we usually stay in the Diamond Oceanfront room. The view is spectacular, the sound of the waves will lull you to sleep. It is not a 5 star resort, however the premise is very clean and the historic lobby is charming. Service is good but not outstanding. Also, just be warned in this category of room, the bathroom is extremely tiny and without counterspace. The compromise you have to make for the views. Although Waikiki is not my favorite of the Hawaiian Island, the Moana offers nightly entertainment and the location for transportation through local means or Uber is very easy. The Yoga classes were excellent. It was extremely crowded in the Waikiki area when we visited this past January. The price of food, transportation and entertainment has skyrocketed since our last visit 2 years ago. Here are some money saving hacks; -buy a cheap $20 beach umbrella at the ABC store. It will beat the cost of $65 rental for half day at the resort. Be aware that beach is very, very crowded. -If you would like to save on some meals, visit the International Marketplace nearby. Liliha bakery has some wonderful items to pick up. Also the Mitsuwa market also sells fresh sushi, grilled fish and outstanding salads at reasonable prices. Overall, a good stay, especially for the views!
Great staff & location!
We really enjoyed the service. I recommend the tower building, had a great view of the ocean and Diamond head. Centrally located easy to walk to most of Waikiki sites, plus easy access to the beach. The staff was always friendly and accommodating.
Moan Westin Surfrider, Simply the Best
We had a pleasant time at this hotel from the time we arrived , being greeted by the bellman, up to our room attendant (Ruth Miller), who is very attentive & caring to our needs without any hesitations, she made our stay feel at home, away from home. Our checkout was easy with Josh at the front desk who is detailed oriented reviewing the final invoice with us patiently & engaging in meaningful conversations which sealed the deal that Moan Westin Surfrider is now one of our favourite hotel in Waikiki, Hawaii. Thank you.
Love the ambiance - not impressed with most recent stay
We’ve stayed at this hotel three times now and love the ambiance and location on the beach. However, during our most recent stay (heading home today), we were not as impressed. We only intermittently had hot water in our room in the tower building and the tub barely drained. There was dark sludge that came out of drain when I filled the bathtub for our daughter. The room was otherwise fine and we did like that the crib for our one year old fit in the bathroom so she’d have quiet and dark to sleep. As others have said, the pool is far too small for the hotel. The hotel charges an exorbitant amount of money to rent an umbrella or daybed and it’s difficult to get a chair around the pool. On the day that we sat at the pool, we “reserved” chairs as everyone seems to do. Unfortunately, the day we secured chairs the hotel decided to enforce its “policy” of not leaving chairs unattended for more than an hour despite not doing so many other days when chairs sat unattended for hours at a time. We lost our two chairs and there was no shade for our one year old daughter. I understand the need for a policy but there needs to be consistent enforcement then. The pool attendant was very unhelpful and argued with me about whether my sandals were called “slippers” or sandals when I asked for them back. The housekeeping and front desk staff were wonderful! They were all very helpful. Overall, we felt gouged by the price of umbrella rentals and food and drinks at this hotel. A grilled cheese sandwich for children is $18 when every restaurant charges $10-12 for the same thing. Unfortunately, we just don’t feel the ambiance made up for it this trip. It was very loud in our room from the restaurant next door until about 11pm. We won’t likely stay here again.