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Hotel overview

Constantly ranked between the top hotels in San Juan, the Sheraton Puerto Rico Resort & Casino is recognized as a modern urban resort. Ideally situated at the viabrant Convention District and steps away from Distrito T-Mobile, our resort is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a exciting 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this resort the premier place to stay.

Property information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory A minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds

Ratings & reviews

TripAdvisor traveler rating

4.5 3829 reviews
  • 1.0 star tripadvisor rating
    I hate this Puerto Rican resort

    My wife, kids and I stayed here. Our experience was horrible. They did not bring towels to our hotel door twice a day like most luxury resorts we stay at. Everyone there looked like a member of poverty and could not speak english. Now english is not my first language either, but if I can become fluent then so can they. As well, when I pay they always had a spot for a tip. In my country we don't tip. I already paid for the service. Not to mention, they did not have valet.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    The best bartenders

    Modesto and Joshua bartenders were incredible ! Best drinks, great vibes, amazing service. If you don’t come , you are missing out on a chance to meet Modesto and Joshua !! Plus, the rooms smelled really good and the crab salad was amazing !!!

    Apr 06, 2024
  • 5.0 star tripadvisor rating
    Sheraton for business or pleasure?

    This is my first visit here at this property for a business meeting. Came here with about six peers, and it was an incredible experience. The front desk was incredible housekeeping was very polite and very thorough. I got to use all of the amenities of the hotel, including the fitness center, the pool, and the spa. The spa was also very, very great. Lushelys at the spa and Mario were hands down the best spa attendants I have ever seen. Very professional, kind and attentive. The front desk were all very accommodating. Marbin at the pool Bar made me the one drink I wanted and made it deliciously. Dagi was very kind and really helpful at the breakfast buffet and made sure our drinks were always full and plates as well. We will definitely be back here and ask for her as our server for breakfast tomorrow as well. Thank you Sheraton Puerto Rico! Wais

    Apr 04, 2024
  • 5.0 star tripadvisor rating
    Quick but good stay

    Stayed here just one night pre-cruise but hotel was perfect for what we needed. Room was clean and comfortable, water pressure in shower nice and strong. It was busy when we were there but appreciated all the amenities in the area and casino right in the hotel. Bellhops were extremely quick and efficient to get 4 of us and our luggage all in one taxi to the less than 5 minute ride down the road to the cruise port. Recommend this hotel when in the area, especially if cruising out of the Pan American port.

    Apr 02, 2024
  • 4.0 star tripadvisor rating
    Pool’s the best thing about it

    Stayed here 5 nights for a conference. Ok but not great, although the pool is terrific. The location, across from the convention center and Distrito T-Mobile, is a plus of sorts, but not enough to make this a spectacular hotel that I’d ever go back to.

    Mar 30, 2024