Wish you were here?

Hotel overview

Constantly ranked between the top resorts in San Juan, the Sheraton Puerto Rico Resort & Casino is recognized as a modern urban resort. Ideally situated at the Convention Center District and steps away from Distrito T-Mobile, our resort is located just 10 minutes from the international airport and five minutes from historic Old San Juan. With newly renovated guestrooms, the property offers a rooftop infinity pool with stunning views of the San Juan Bay, on-site diverse dining options, full-service spa, a vibrant 24/7 casino, modern meeting space, shuttle to Old San Juan and Escambron beach, among many other features, making this resort the premier place to stay.

Property information

Year Built: 2009
Last Renovation: 2023
Floors: 12
Nonsmoking rooms: 503
Suites: 22
Total rooms: 481
Total rooms and suites: 503


Hotel details


Show more


Show more

Hotel advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
Advisory The hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 150 non-refundable cleaning fee Per Stay; maximum weight per pet is 40 pounds

Ratings & reviews

TripAdvisor traveler rating

4.5 3804 reviews
  • 4.0 star tripadvisor rating
    Great hotel, some service issues

    Stayed at this property while attending an event. It is a very busy property in one of the busiest areas of San Juan. The property is exceptional in most aspects. Despite being busy the lobby always had space to move around. The pool area is also very ample and well designed and even on a busy weekend you didn’t feel overwhelmed. It has plenty of restaurant choices, probably helped by the casino for all budgets and tastes. The rooms was nice with plenty of space. It is lacking a sofa or a chair to seat, beyond the desk chair provided. The beds and pillows are good. The bathroom is also very functional despite the hated sliding door. It is lacking a microwave in the room and the coffee maker is old-style. The reason why I do not provide full marks is the service. A simple request to extend checkout for one hour was expeditiously rejected, something never happened to me in a Marriott property l, specially being a top-tier frequent traveler. Also, we had to ask for the room to be cleaned. I know there is a policy in place in some hotels that room cleaning is not explicitly included but if that’s the case here, I wasn’t told. Finally, there was an mixed up on the reservation payment and it took two days to figure it out. No issues with the hotel but definitely service needs a bit of an overhaul.

    Nov 20, 2023
  • 5.0 star tripadvisor rating
    Excellent and friendly service!

    I cannot say enough about the service and kindness from the staff at this hotel. I particularly want to thank Francheska and Gabriel at The Bay Pool Bar who went above and beyond to ensure that my family and I had a nice time. Francheska was incredibly sweet with my son and even went out of her way to get him balloons for his birthday! We also want to acknowledge the staff at Choices, including the bartender who worked at nights and helped my husband and I unwind from our day (without the kids!) and gave us some great recommendations on where to eat (I apologize for not getting his name!). We also want to thank the front desk staff who helped arrange a little birthday celebration for my son complete with a stuffed dinosaur, more balloons, and cake. Everyone was so patient and kind and I would recommend this hotel to anyone traveling with young kids. The pool is great for little ones, the location is great, and everyone is incredibly nice and helpful.

    Nov 13, 2023
  • 5.0 star tripadvisor rating
    An enjoyable place to stay

    From the time we checked in till check out they catered to all of our needs in a warm gracious manner. The room was very comfortable not lacking in any of the amenities one would expect. Was conveniently located to the convention center and the Disteto T Mobile. Extremely professional and helpful directing us to see old San Juan.

    Oct 31, 2023
  • 3.0 star tripadvisor rating
    Worst Valet Parking and Service

    I interact with like five valet parking employees and they are rude, no helpful and they were “full” except for the people they decide which is super disrespectful. The service inside the hotel is like they don’t want to work by not attending and even ignoring you when asking something. The pool is the ONLY thing that is worth it.

    Oct 29, 2023
  • 5.0 star tripadvisor rating
    The heart and soul of Puerto Rican culture at the Sheraton convention center

    I was extremely impressed by the decor of the hotel and their facilities. But the most impressive part was their personnel. In particular Ediel from the front desk was the most helpful to accommodate our extended family, including my son with his baby. He was very instrumental in getting the room close to each other and also an early check with the late check out for the babies sake. I will also want to mention Neftali, who took care of our luggage when we were there. I highly recommend this place not only for business, but as a family place to stay.

    Oct 23, 2023