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Hotel overview
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16083 reviews
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Sep 27, 2023Vacation
Came back from 11 nights and overall loved our first experience in this hotel. Room although very basic and a bit dated was spotlessly kept clean with clean towels every day. Ala Carte restaurants were good, Brazilian & Japanese in Coba the best, Thali was very disappointing, service just felt was to quick and they just wanted you in and out as quickly as possible. Main hotel buffet restaurant food was good and plenty options at various meal times, the main moan was lack of air conditioning, really made dining at any time of the day very uncomfortable and at times made you rush your meal just to get out of the sweat box you were in. Staff were excellent and worked very hard to serve you drinks and keep place clean and tidy. Hotel in general from each to pool areas to rooms etc kept spotlessly clean with all staff working hard to achieve this. "Quiet Pool" as it was called, Juliou was excellent at the bar and always served you with a big smile, my opinion is this pool could be made "Adults Only" as this would give people a area to relax and chill at as at times become very busy with kids in it. Night time entertainment, not the best i have seen and shows being repeated same nights meant you were going to see same show each week, outside area was always difficult to find a seat where over in Coba this didn't seem to be a problem as they had lot better set up for this outside area. Lastly Can Cun airport from arriving to departure got to one of the worst airports ive ever been in, also buying anything from a meal to snacks is extremely expensive.
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Sep 25, 2023Cannot find a fault
This has to be one of the best trip I’ve been on. The hotel/ resort itself is just so beautiful, clean and well set out. Our room was a suite and I’d recommend upgrading to this as its very spacious, 2 showers, 2 toilets etc. There are karts that take you from one end of the hotel to the other and can be a lifesaver on a hot hot day. The buffet food always changes with themed nights and it’s of a high standard. We stayed 10 nights and got 5 A La Carte visits. The Brazilian and Indian were our favourites. It’s best to book on the app 10 days before arrival as they are fully booked on arrival. For lunches we’d use The Truck Stop. Quick, easy food with the bar round the corner. Jorge who works there was very attentive and had a great way with all the guests. The entertainment staff do not stop day and night. Shows are incredible. We kept saying nightly ‘these people will be ok Britains Got Talent one day’. Egar? I think the entertainers name was, he was so friendly and hilariously funny. Cocktails were never a problem at any bar, the bar staff would suggest drinks for us to have. Maria at the lobby bar had a lovely personality and was fantastic at her job. My only grumble at the bars were people who were taking huge insulated tumblers and the bar staff having to make them all cocktails which caused a big queue behind. The pools are all warm, never got that chill when going into them. The nature all around is fantastic. There are iguanas, coatis, raccoons and lots of other species. The gardening staff work tirelessly to keep the resort looking amazing. There is the Hacienda at the bottom of the road with a constant market with pharmacy if needed. There is a show there most nights also. Beaches are spotless as men are out removing the seaweed every morning and make a great job of it. It is a long journey with TUI down to the resort so be prepared. We were itching just to get to the hotel by the end of the bus journey. All in all, I would love to return to this hotel.
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Sep 23, 2023
2023 Family Vacation to Bahia principe grand Tulum
I visited this Hotel from September 15 to 22 everything was ok but daytime Activities were amazing specially The Kids Club. This hotel they focus alot in kids and made my stay very special. My daughter who never performed on stage before was trained and participated on Frozen and gymnastic show was the most happy moment in our family. All that is thanks to our lovely Kids Club Team Karina,Anel, Emma, Miriam,Adriana,Maria and Angel. My baby girl misses them alot can't wait to visit again.
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Sep 21, 2023
family holiday
tui airport staff at cancun not very helpful as we had a private transfer,taxi too hotel was fast about 1 hour driver very helpful.Arrived at hotel check in was fast even though we were a party of 5,porters took us too our rooms and very helpful and informative.Hotel food was plentiful and a good variety of food,some nights food was a bit reparative.Waiters were amazing showed to a table quickly and served with tea coffee and juice. Pools were spotless bar staff fantastic cant name just 1 person all fantastic,made up some fantastic drinks,poolside bar was closed a few times as bar staff kept serving drinks to idiots who drank too much,and threw up.Beach was always clean,rooms cleaned every morning,mini bar replenished every day.We travelled with 2 deaf people and we were surprised how many staff could do sign language which was fantastic a big thumbs up to the hotel management.would i travel to this hotel again YES i would.
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Sep 20, 2023
A very enjoyable resort
Just returned from this resort , we are a couple in our 50s. Havent stayed AI for a long time but this is what we thought Flew from Newcastle with tui , cant fault them really. Its about 1.30 in the coach to the hotel we had about 5 stops and were the last ones , pretty much everyone got off at the Coba. They changed our room on arrival to what I had requested ..top floor quiet room. We were in 33 block. 4 mins from central pool and quiet pool lobby etc it was a good spot. Room was a little used, marks etc , but I do think it was refurbished , however it was good, large tv hbo channels large bed mini bar aircon etc. Well cleaned every day. Buffet food was good on day one very samey by days later also hit and miss to temperature, amount etc , as ai buffets go its one of the best they do refill all the time. Dining room is very hot though., try and sit under a fan or bring a desk fan We loved the wildlife roaming around there are lots of coatimundis and agouti in and around the food places, raccoons big lizards , iguanas etc everywhere sunning themselves, and turtles and fish and stingrays , take your own snorkel. We had 6 ala cartes which I booked prior to arriving , The Brazilian tortuga 2 out of 10 ..we left early so did others people do rave about this place but it was awful when we were there. Indian it was nice, good service The Mediterranean, very good 45 mins late due to rain and buggies..but service and food was great . The Italian again nice good service , food , was good Don Pablo, excellent food service great .our favourite Our last night was the tequila Mexican , disappointing it was pretty much the same as the buffet but the drinks there are authentic, their tequila sunrises excellent. Men can wear smart shorts in all of them. We prefer the beach which was always quiet , surrounded by turtle nests that hatch during the night. You can snorkel ftom there to the reef. Often went to the quiet pool , bar and pool good, always got a sunbed . The main pool always seemed busy and popular (loud) , closed once due to vomit I believe , probably the swim up bar. Always seemed to be sunbeds there also ..shade might be an issue when busy Kids pool always looked quiet as well , the truck was fast food, order from a screen, again alright quick and tasty. You pour your own beer. Probably the worst part for us was the entertainment we did miss a lot of the shows , as dinner reservations clashed..you don't know when youbook.but the evening disco was mainly always the same (.hey macarena)..they did have a few bands playing which we enjoyed. The sports bar and pool are the only places to go in the evening and can get busy, unless you go to the coba . Service was excellent, the resort itself is very friendly and laid back. You need to use the app alot for pretty much everything, although the front desk always helps. We took3 tours , swimming with turtles, with friendly turtle paradise..very good Chichen itza , (in Spanish and overbooked) and jungle buggies , both of these tours were OK, I would recommend going to chichen itza .but not with the company we booked there were too many issues . (Martin homey tours) Do The bike tour and the yoga with the entertainment team they are a very friendly group who do try to include everyone , kids clubs seem very active here. Overall opinion a very good resort . Coba seemed ok as well their restaurants were good . And it seemed bigger. I would go back to the tulum and I would recommend. Top tip go in quiet season if possible I dont think we would have enjoyed as much if it had been full. Bring teabags and any snacks , its very expensive for pretty much everything there . Join the Facebook page people leave things outside their room when they leave ..if you forget or run out . Mosquito spray nothing really works completely so you use a lot. Beach vendors are cheaper than hacienda .where nothing is priced. Tips , we did when we felt we should .never felt over pressured , it didn't seem to effect service,we tipped after good service not before, but it was very much appreciated.