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4825 reviews
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Jun 03, 2023Sheraton SCAMS their guests. Overpriced. Fees for everything, and NO FREE GUEST WIFI??
We we’re completely unaware of the major SCAM this hotel pulls on guests who do not book directly with the “Marriot Bonvoy” app. If you get a room with mini water bottles, they will charge you a fee even though they purposely put a sign on them saying “With compliments from Marriot”. If you do not have a reservation number from the app, you cannot get points for your stay. You also cannot get access to most amenities, and WiFi is just the start. There’s TONS of hidden transactions that they will not tell you. Do not stay at this hotel, we made the mistake of booking third party to save on travel, but little did we know that they would place us in the Bay Tower, which is basically the toilet bowl of this hotel. The building is old, with barely any modern upkeep. It smells of sea water and rotted fish. The room was in piss poor shape, and even had flickering lights. We upgraded because we were forced to, but we had to pay an additional $600 to do so. Do not stay at this hotel unless you are willing to pay a TON of money, with little reward on guest service. It was the first and last time we ever stay here.
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May 30, 2023Memorial Day weekend
It was my first time visiting SD & overall I had a great fun time. The only thing that didn’t help was the overcast the whole weekend, other than that the hotel service was great. The check in & check out process was smooth. Had fun riding the Jetski’s and enjoying the pool & jacuzzi.
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May 27, 2023Some left to be desired, but quiet and clean
Stayed at this hotel because the conference I was attending was being held there. Rooms online look picture perfect and upscale; however, be aware that these are just their renovated rooms in the main tower. The shuttle from the airport was very convenient! Upon arrival, my team of 4 went to go check in. The front desk receptionist was immediately overwhelmed and flustered that 4 of us needed to check in. She ended up grabbing another staff member to check 2 in. She put us all over in the Lanai Building and that’s where the problems started. First, the room written on my key didn’t even exist. My coworker was given a key to a room that already had other people staying in it. Seriously? The Lanai Building was very run down and not at all what is advertised online. Musty, dank, and dark. I thought I was literally on an episode of Hotels Impossible. I ended up hauling all of my luggage back to the front desk because of how frustrating this situation was. I spoke with a different receptionist this time who was very apologetic and changed all of our rooms to the main hotel building after I told him that I refused to stay in the Lanai Building. The rooms in the main hotel are nice and clean. My teammates had no further issues. On the other hand, I got to my room and found that it wasn’t restocked with anything - toilet paper, bars of soap, etc. Called down to the front desk to ask for some supplies and they acted confused about what I was asking for. Finally got toilet paper and a couple bars of soap about an hour later. Come with money to burn. This hotel nickels and dimes ya. We ate at the restaurant and ended up spending $70 per person on average food; BUT, our waiter was literally our favorite person on our trip. He was very sweet, friendly, and personable. Breakfast will easily cost you $25-$30 in the hotel cafe/convenience store. Overall, the stay was comfortable, clean, and quiet. For that I’ll give 3 stars. 2 stars removed due to the hassle up front to get a room worth $250 a night and for being pricey on basic food.
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May 25, 2023
Perfect getaway great location
Perfect getaway. Aaron Mendez front desk was an excellent representation of efficiency. He handled a minimum of 5 customers to 1 of his coworkers. He kept smiling and welcoming each guest even though the line kept growing. Thank you Aaron for being wonderful in a very hectic environment. The hotel was clean comfortable and everyone was pleasant. Love the location as it was easy to walk or Uber. Appreciated the airport shuttle as it was seamless also.
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May 20, 2023
A miserable experience filled with absurd hidden charges of about $100 per night for a fairly rundown hotel
daily resort fee of USD 26 plus tax will be added to the room rate-includes various amenities. But despite calling and asking the bell captain seven hours later still no soap. Is soap an amenity. When I asked again at midnight I was told it would take quite a while so second shower with no soap occurred. This ridiculous charge is for really nothing except the right to pay $6 for water from the gift store And so on so forth. $47 plus taxes for parking on a dirt lot. This hotel is simply taking the piss. Had to wait until 3:50 pm to check in and no soap. What kind of craziness is this and they want me out at 11 a.m. so they can take 5 hrs to clean a room but not provide any soap for shower. Now why is it I am a Bonboy member with millions of points. Marriott get your franchisees in order.