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Hotel overview
Zoëtry Paraiso de la Bonita Riviera Maya, an ultra-luxurious boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. For the 20 consecutive year, Zoëtry Paraiso de la Bonita has earned the elite AAA Five Diamond Award. Set on 670 yards of beautiful beach, this exceptionally unique property features Endless Privileges® that include 100 beachfront suites, 9 of which compose the Impression™ villa inspired club; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America.
-Additional costs apply to the following items: Catamaran sail, airport transfers, Temazcal ceremony
-The hotel is located in a protected national park with America’s second largest coral reef just offshore
Location: Set on the beautiful Riviera Maya coast, just 20 minutes from Cancun International Airport.
*Some items may be temporarily not available, or available on a limited basis.
Unique Selling Points
- For the 17th consecutive year, a AAA Five Diamond Award-winning boutique resort, withinclose proximity to Cancun International Airport
- Catamaran sail with sparkling wine*
- Horizontally designed along a 670 yard beach, with minimum 1,100 sq. ft. one and two bedroom suites, all ocean front with private terraces
- The hotel is located in a protected national park with America’s second largest coral reef just offshore
- First certified Thalassotherapy Spa in North America, spanning 22,000 sq. ft
- Traditional Temazcal ceremony located on-site*
- Unique private dining room with a 3,000+ bottle wine cellar
- Unique and eclectic decor from all over the world, including original art and antiques, a vintage library and exotic birds
- Suites are named after influential cities across the world
- Gluten free options, vegetarian and healthy choices in all regular menus of the hotel
- PADI Dive Resort certified by the Professional Association of Diving Instructors
- Exclusive partnership with Marina la Bonita offers yacht trips, fishing charters and private or small group dives
- Free Wi-Fi and international calling
- Impression™ Club featuring nine villa-inspired suites and an even more elevated experience with butler service for the most discerning travelers
- Intimate dining experience in the Impression™ Club’s Red Kitchen where a private chef turns guests’ requests into a culinary masterpiece
*Additional costs apply
Note: Private transfers to/from Cancun International Airport are available for an additional fee
**Please note, this is not an adults-only property. Children are welcome to stay at the resort at standard per person room rates.
Unique Experiences
Mayan Full Moon Ceremony: Guests can enjoy a rejuvenating and spiritual ceremony guided by a Shaman under the illuminating, powerful moonlight. Each full moon (occurring every 28 days), they’ll gather in the peaceful Thalasso Garden for a cocktail and violin serenade before participating in the ancient Mayan ritual where they’ll meditate, reflect, set new intentions and welcome positive energy into their lives.
Location
Puerto MorelosProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3428 reviews
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Sep 24, 2023Stressful experience and false advertising, your money is better spent elsewhere
One of the worst vacations that I've ever had. The entire experience was so stressful. There was no hot water in our room overnight until after 6 am. We caught them multiple times hiding top shelf liquor, saying it was out of stock (even though we say multiple bottles hidden away in the bar). Only when we complained to the manager and gave a significant tip did these options become available to us. There was only 1 restaurant open the entire time...which is completely different from what the website and hotel advertises. Every meal took about 2-3 hours because they were so understaffed - it took about 30-45 minutes to place an order and another hour for food to come out. Most of the activities were canceled daily without any explanation. The WORST part is that they charged us with other rooms extra expenses (hotel shuttles etc.) It took over 2 hours for them to admit that they charged the wrong room. Completely unprofessional and a terrible experience. $600 a night for one of the worst vacations possible. Avoid at all costs. Only redeeming factor is that the location is good.
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Sep 24, 2023Stay away! Don’t make the same mistake I made.
Stay away from this resort!!! We’re still here for one more evening and I hope to spare as many people from what we’ve experienced here at the mess of a resort they call Zoetry La Bonita. Like yourself, I read reviews from TA before booking and thought to myself - some like it and some hate it. Went against my instincts and said we should be fine. We were wrong!!! Save yourself the money, headache and stress from staying at the Zoetry. This is NOT a 5 star all inclusive so take your business to somewhere else where it is. While there are many kind people who work here, the management of the resort has led to what you read here as the many abundant problems for a resort that is barely at capacity and can still not keep up with demand. Instead, they are taking shortcuts every which way and hoping guests don’t notice. Island time is expected while on an all inclusive resort but this place takes it to a whole new level. For ex., we’ve spent 2 hours of our day waiting for breakfast to finish because of the speed of service and food being prepared. It took 40min alone (we timed it) to get a cup of coffee and two juices. We had to get silverware ourselves from another table. Room service is no better considering we’ve tried the day before and the entire order was messed up upon delivery. You’ll lose your whole day just trying to eat your meals and waiting around. Other shortcuts, they switch around the times of the events or cancel them last minute for a place that barely has any activities to begin with. Ceramic painting at 11am, switched to 10:30am when you arrive at 10:45am to ask. Ping pong canceled because “not enough people” even though we had a group of 4. Top shelf liquor only available at the main pool bar. And towards the middle of the afternoon, the Don Julio has “ran out” each of the three days. Shame on Antonio, Sharon and Raul Lerma for letting a beautiful resort be completely mismanaged! Save yourselves from the stress of this place! We all work hard for our money and free time to feel it wasted!
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Sep 21, 2023Great Resort
We go to Mexico every year so have a good feel for resorts. Zoetry is a beautiful small resort with about 100 rooms. It was around 20% occupied when we were there so it was very quiet and only one restaurant was open in the evening (which was completely fine as we never had a wait). If you are looking for nightlife our music during the day, this is not the place. If you want a quiet get away where you can sleep, have good food and chill by the pool/beach, this is your place. Rooms are very nice and large. Can walk to the room from the beach or the walkway. Food was really good. Usually just one restaurant open each night with a different theme. We liked them all (Italian, Asian, grill) and some were fantastic. The pool restaurant was the highlight of the food. It was always so great. Service was great. Especially from Jose at the pool and Willian at the pool bar. Jose would set our seats up for us and Willian was making us some great cocktails with Mezcal. You so have to be patient with the service as they are wanting to get you set up and taken care of. Overall, a great resort. I didn’t give it 5 stars as the beach is not as nice as other resorts I have been too. A little more rocky.
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Sep 21, 2023Amazing hotel with outstanding staff and food!
We felt like at home in this hotel, warm and cozy, excellent staff that took care of us all along, and gorgeous food quality and choice. The staff quality, from the bellboys to the receptionists and waiters to the restaurant and spa managers, is second to none. We can’t wait to go back next year!
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Sep 20, 2023
RUN RUN RUN! DO NOT STAY HERE!!!
DO NOT STAY HERE EVER!! This was the most miserable ‘vacation’ we could have ever had. The website advertised sushi that was closed every single day. Other restaurants were also closed leaving us with one option. Food was nasty with small portions and always came out cold. The lunch grill was hardly open and was impossible to get food at. We would order room service that would never show up. We went to bed hungry every night. Even after being generous with tips, the staff was rude and we felt like we were held hostage by them. Scary & unsafe. We could not wait to get out of this place. Sadly it had made us see Cancun as place we never want to visit again. Run run run from this place! It’s worth the extra $$ to book anywhere else!!! I was also told someone would be reaching out & im still waiting. I don’t know how they allow people to come here & I don’t know how unlimited vacation club uses this resort. Disappointment all around.