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Hotel overview

Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso.  Here, personalized butler service fulfills every whim.  Dining is unforgettable.  A world-class spa melts the world away.  And each suite is, in a word, spectacular.  Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property information

Year Built: 2006
Accessible rooms: 2
Floors: 3
Total rooms: 310

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Renovation of different areas at Iberostar Grand Paraiso. Hotel will remain closed during this period.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Spring Break Groups Policy  - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 9705 reviews
  • 5.0 star tripadvisor rating
    Another grand Grand trip!

    We go to this resort every year as our anniversary present to each other. While it has changed over the years, we still believe the service is great. We stay in one of the beachfront rooms and Luis and Marcelo definitely took care of us. So did Miguel as the beach waiter. Thanks again for a great trip.

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    Grand Paraiso

    The Grand is amazing. Because we are Rose Gold Club members, they exceeded our expectations. Alexander, Manuel, Isabel and Alejandra took great care of us. They are the best. The Grand was outstanding. We would recommend this stay to all. All you can eat and drink of quality food and beverages.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Beautiful Place. Fantastic Staff

    Resort is beautiful and the all-inclusive amenities are fantastic. We stayed at the oceanfront butler suites and our butlers Miguel and Karolina went above and beyond to make our experience here memorable. We will definitely come back again.

    Apr 16, 2024
  • 4.0 star tripadvisor rating
    Great resort, wonderful staff, food and drinks are well above average, but it has a very relaxed vibe.

    This was our third time visiting the Grand Paraiso. The property itself is exquisite! The grounds, pool, and a la carte restaurants are all very good. The service here is impecable and the staff members, from the butlers, to the poolside drink servers and the entertainment staff all go out of their way to ensure that you have a great time. The resort has top shelf liquor and US Domestic beer options such as Coors light if that is what you are into. Once you are checked in, you can take advantage of their app to order drinks at the pool, room service, dinner reservations etc. Don't be afraid to ask for a bottle to be delivered to your room from your butler. The Asian Hibachi restaurant is always our favorite and the food in the buffet is decent. It does get old and repetitive eating the same buffet options day in and day out so be sure you book reservations at the a la carte restaurants. There are 3 or 4 other resorts attached to the Grand that you can visit at your leisure as well as a nice shopping center with a pretty decent burger and taco stand that are both complimentary. I would say the best thing this resort has going for it is that there is plenty of cabanas and pool chairs that have shade available. Same goes for the beach. Do not forget things like OTC medicines, SPF chapstick or sunscreen because you will pay quadruple the normal price at the resort and there isn't anything super close by. Playa Del Carmen is a $32 one way taxi ride which was kind of a bummer, but we did venture down there on one night. As many pros as this resort has, the major con at least for us was that it is a very laid back, almost sedate property and if I had to guess, the average age of the guests is 60+. Not that there is anything wrong with that, just be prepared for a quiet vacation. My wife and I are in our mid 40s and while we appreciate the fact that the place is not overcrowded with spring break college aged students having foam parties and taking body shots off of one another, we did get a little bored and were happy we only booked 5 nights. I don't know what (or if there is) a solution as many of the guests seemed to love how sedate it was. There was a group that was there for a couple of nights during our stay that "kept the party going" for a little while, but once they left, the vibe changed quite a bit. That might be the solution, go with a large group where you can make your own fun.

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Wonderful Resort

    This resort is amazing. My wife and I returned recently from a weeklong trip there and we’re already looking forward to getting another visit scheduled. The rooms were beautiful and comfortable (we had a standard room - no beachfront or pool view but it was perfect), restaurants were all great (Italian and Steakhouse were our favs but all were excellent), grounds and pools impeccable and the staff was incredible. Along those lines, I’d like to recognize Vira, Carlos and Alma in the entertainment and pool areas for their friendliness and for making sure that everyone was having a great time. I’d also like to point out how helpful Joseph the consierge was and how he went out of his way to make sure we secured reservations to all of the restaurants. There are many others who helped make our stay wonderful as well. My wife and I have been to Sandals and other AIs in the past but this place and the staff has them all beat, hands down. Book your vacation here and go have a great time. You won’t regret it.

    Apr 15, 2024