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Hotel overview
Few places on earth are as captivating and inspiring as the AAA Four Diamond Iberostar Grand Rose Hall. Located just twenty minutes from Montego Bay, this adults-only, 5 star Jamaican paradise is filled with never ending service and endless luxuries. It's sure to please those in search of the world's finest vacation experience. Iberostar Grand Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to all-inclusive, all-suites, adults-only paradise, rich in luxurious personalized butler service, 24-hour gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9390 reviews
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Sep 26, 2023Small things would affect your vacation
My wife and I met our friends from Canada to spend a week at this high end resort, Iberostar Grand Rose Hall in Jamaica. It is a well maintained property with excellent rooms and services. The hotel employees are very nice and are hard working people at every level. Generally, we enjoyed our stay. However, a couple things affected our stay that put a damper on the many good things at this resort. Mainly, the reservation process for dinners were not a good experience. Often, the desired times were not available all week but the restaurants were half empty when walking by. Further, restaurants would not seat us without reservations. When you are on vacation, you do not want to have to plan out the entire week's dinner schedule and times, especially when tables sit empty. Additionally, there were no indoor lunch choices, as lunch is only served outside. In terms of evening entertainment, we observed that nightly entertainment required reservations in advance and ticket purchases, despite it being an all-inclusive resort. We have been going to all-inclusive resorts for over 30 years and have never seen this before. We and our friends would like to come back to this resort, but hesitate to do so if these recommendations to improve the dinner and entertainment experience are not implemented. Aleks
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Sep 25, 202319th Wedding Anniversary First trip to Jamaica
This was our first trip to Jamaica. We celebrated our 19th wedding anniversary. We loved everything about the Iberostar Grand Rose Hall. The staff was amazing just to name a few. Our concierge Janice was the absolute best!!! She made sure we were well taken care of from our dinner reservations each night as well as our Anniversary dinner on the beach. The night of our Anniversary we had a superior waiter Coby who got our food out on time from the appetizers to the main course and dessert to follow. The food was amazing thanks to our Chef Collin and we were even blessed to have met one of the cooks Lurline. She was so sweet and welcoming. She greeted us and we shared laughs. Our Butler surprised us when we got back to our room there was a bath full of rose petals and rose petals throughout our room with Champagne. They made our Anniversary so special 💗 The entire stay was definitely amazing we did not want to leave. The staff was very welcoming and respectful. We will forever book this resort for our next trip.
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Sep 24, 2023
No dinner reservations
9 of us arrived at the resort on 9/22. Tried to make a diner reservation but was told all of the reservations were fully booked. Today is Sunday 9/24-nothing has changed. This is unacceptable. If you want to eat buffet every day this is your resort. No Top shelf liquor either. This resort is average at best.
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Sep 23, 2023Overall great - but a few issues.
The pros outweighed the cons on this 5 night getaway. I want to share what we learned and experienced for other travelers: Room: We stayed in an ocean front room on the 1st floor. Our room was beautiful! It was very clean and the view was spectacular! The bathroom was soooo nice. I loved out outdoor space and took naps out there in the afternoon. Housekeeping was so sweet and professional and took such good care of us. They were never a bother and left us little surprises like towels folded like animals. Butler service: The butlers about drove us crazy! Our room included butler service and they followed us around constantly and never really did much of anything useful aside from having our clothing ironed restocking the mini bar. We felt like they were aggressively trying to earn tips. Our check-in process took forever because we had to wait an hour in the lobby (tired and hungry) for our butler to become available to show us to the room. Then it was another 30-45 min in the room with the butler showing us silly things like how to set the lamps and the water faucets. Our check in process was the most disappointing experience of our stay. Yoga: Although yoga was on the calendar of events, it never happened. I showed up for the first session and it just wasn’t there:( Spa: I had the best deep tissue massage of my entire life from Beverly at the spa. The facilities and hot tubs were great - but you need to ask to use them. They seemed to want to just take you straight back in your clothing for services. But if you tell them that you want to enjoy the facilities, they will let you. So take your swimsuit and be sure to enjoy the hot tubs, steam room, sauna, cold plunge, and heated loungers. Beach: The beach was just spectacular! There were plenty of chairs and umbrellas. So much room to spread out. Not crowded at all. I loved meeting locals and shopping for souvenirs from little kayaks. This alone makes the resort a great value for the price. Pools: The grounds and pools were beautiful. There was a little mildew around the tiles at the water line. Other than that it was perfect. There were always seats available. We loved the quieter pool in the back, but the beach front pool with the bar was lively and fun without being crowded. Restaurants: We ate at every restaurant during our stay. The servers were all fantastic! But we thought that the food quality was hit or miss. They were cutting corners right and left to save money and the desserts were horrible. Flan disguised as cheesecake, flan disguised as creme brûlée, sheet cake advertised as tiramisu……. Jamaican: The best food of all and cute little cats running around! Japanese: most fun experience and great food - we loooved our chef. Cornwall Buffett: awesome breakfast! So many great options. Fresh local fruit was amazing. Surf and turf: our least favorite -bleck Italian: don’t even attempt the tiramisu French: gross Jamaican lunch buffet: This was amazing! Probably my favorite and the best bet for deserts Beach grill: Amazing jerk chicken here! Overall: We had a fantastic time and totally fell in love with Jamaica. Just go with the flow and have a good sense of humor about things. It was a wonderfully relaxing time and well worth the money. Dole out lots of tips and you will receive great service.
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Sep 20, 2023
My Stay
I have been to Iberostar before and was impressed then and this time did NOT disappoint! The resort was fantastic, the staff was great and friendly and MY BUTLERS ORAIN AND MARTIN were AMAZING! They were very friendly and personable-awaiting all our needs and meeting them timely! They were extremely accommodating and made my birthday trip/celebration VERY memorable and relaxing! They went above and beyond with their service and their communication-meeting and exceeding all our needs! There needs to be more Orain’s and Martin’s in the world of customer service. THANK YOU BOTH FOR A JOB BEYOND WELL DONE-YOU ARE VERY APPRECIATED!!!!