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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7204 reviews
Breathless & Secrets - two outstanding People to ask for!
Want to thank our concierge Jackelin (Secrets side) who was absolutely amazing! We had concerns right upon check in and she handled them quickly and got our room changed. Daily updates and even a little anniversary treat midway though was an amazing 💕 The service at Spoons from Christian and his team was phenomenal in the mornings (and for lunch!) He makes the best Mayan Coffee and always stop by to chat if we didn’t get into his section. He remembered our last morning and brought us our a little safe trip treat 🥰 If you go - request to sit in his section and ask for the Mayan Coffee - you won’t be disappointed!
Fantastic, hotel rooms are awesome and the beds are super comfy. Food and restaurants, excellent and all staff cannot do enough for you. Very polite and pleasing. Great entertainment staff around the pool Eloy super helpful we were on our honeymoon and have enjoyed it very much.
Exceeded my expectations!
This resort feels new and nice and clean. The best part about this resort is absolutely the staff! They are fantastic. They’re so nice and willing to go the extra mile. The only downside is the beach area. It’s not the gorgeous beach that you see in pictures of Mexico. It is a safe beach because they do have it roped off and there is a touch of sand and lounge chairs, which are nice. Thank you Alejandro at the bar, Cesar at the pizza oven, and Eloy and all of the entertainment team even though I have forgotten some names. You made our trip fun and we appreciate all your hard work taking care of us and putting a smile on our face every time you spoke to us.
Breathless Riviera Maya -Horrible
My experience in this resort was not good I booked here because all Over the internet there were reviews it was a fun party resort not at all boring the entertainment was bad, additionally the food was horrible especially the hibachi and the steak restaurant. Lastly the beach was not clean you can even get in the water it’s full of seaweed. I upgraded to a better room and it was not worth the money paid.
Amazing service and Resort all around
The vibe at this resort was spectacular! From the drinks to the service to the room to the pool, everything was 10/10 will recommend! Hospitality was amazing. The beds were so comfortable! The 2 pools were great and loved the DJ! See Lety in the Xhale waiting room for the best espresso martinis!!