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Hotel overview
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3853 reviews
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Jul 13, 2025Wonderful stay at Planet Hollywood
We had a wonderful time at this fabulous resort!! Jerry and Yomelly were our butlers and they made our entire vacation run so smoothly!! We really appreciate all of their help!!! We also had Fabian clean our room and it was spotless every single day and the mini bar was restocked with snacks and drinks!! Wonderful trip and I highly recommend Planet Hollywood!!
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Jul 13, 2025Fun stay at Planet Hollywood
The food was good. Very Americanized. We stayed in a Star Class swim out room and were attended to by Edwar and Angel. Both were so nice and elevated our trip. Reservations were a no brainer with their help and check out was smooth.
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Jul 13, 2025
Best Vacation Ever
The Damien & Miguel Butler Team was Amazing!!! They took care of all of our dinner reservations, reserved our seats at the pool, handled every concern, and truly made the stay at PH go from a great stay to a wonderful, fireworks, fabulous stay! In addition, the food here has been top notch. Every restaurant had great menu choices and the food and buffets were excellent. The entire staff, even the grounds crew, were friendly and helpful. I can’t say enough about the staff. At every step they continued to go out of their way for us. Lazy river! Shows at night! Comfortable rooms, delicious drinks, close amenities all made a part of our stay a truly memorable and beautiful experience. Each one of us said it was the best vacation ever. Thank you!!!
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Jul 13, 2025
Great Resort & Staff
We came as two couples for a pair of 50th Birthday celebrations. We did Star Class Adult Scene. Excellent staff - friendly, available, and professional. Housekeeping was thorough and prompt each day, and handled any requests we had with ease, and usually within minutes. (Thank you Veronica) The butler staff - we had Damien and Miguel, and they were AMAZING. Any need or request we had was something they could do in minutes. Each day we got a run down of our dinner for the evening. They would check in with us (live or via WhatsApp) at least 3-4 times a day, just to see if we were all set with needs. They always had a friendly smile and high energy, and were great to just chat with. I'm sure others are just as great, but we hit a home run with having D&M. They even decorated the beds for the 50th celebration - a really nice touch. Pool and Cabana area was great. Yes, you have people who run down at 6am to put towels down, but generally we could find a spot for our stuff and then head to the pool bars or lazy river. Highly recommend doing a day in the Cabana, because the service is A+ and worth the price, given that you have a private area to call home base, a bottle of your choice, and a platter of food that comes with it from 10a-6pm. Makes for a great day. Star Class gets a % discount on them as well, so don't miss out on that in the coupon book. The grounds were well marked, clean, and well-maintained. Staff were always working on something. Don't pay attention to the people that don't understand how seaweed works - the staff had machines out there 2-3 times a day to handle any seaweed concerns. Restaurants we tried were all very good, and the pool, spa and beach areas were all everything we expected. The only minor suggestion would be to have more of the top shelf liquor (Bourbon, etc) more readily available for Star Class members. You had to kind of search for it, and it's there, but maybe having it out in the open at more of the applicable bars. We might not do the Tulum excursion again, as it wound up taking nearly 10 hours, instead of the half day (due to picking up others, stops, and dropping people off). But that was the really, truly the only down side of the trip.
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Jul 12, 2025
Friends and family vacation
The rooms were great, Yomelly and Jerry were great butlers, Yomelly was able to accommodate all of my requests for dinners! Caesar was a great bartender at the star class pool. He made it a lot of fun. We were able to reserve a Cabana our last day. It was wonderful.