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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property information

Year Built: 2019
Total available rooms and suites: 332


Hotel details


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Hotel advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 2337 reviews
  • 5.0 star tripadvisor rating
    Only and one experience..

    Everything is amazing.. The beach, the service and I love the cinema!! Good food and nice drinks.. Talking about entertainement I like the games by Charly! Nice and funy guy.. I will be back next year.

    Sep 26, 2023
  • 3.0 star tripadvisor rating

    Because of Rickry ( customers service) our trip is so confer table . He is so helpful and do his best. Room service is very good, some restaurants are not serving fresh food, employees are very heard working ,I want you guys to be easy on your employees

    Sep 26, 2023
  • 5.0 star tripadvisor rating
    Amazing time!

    We just returned from the Adult Scene and loved it! We upgraded to the Star Class and found it well worth it. Yomelly was our personal assistant and was extremely attentive. He was very prompt with response and each morning would provide us with daily information about what’s happening that day, and took care of reservations. He ensured we had a wonderful time away and had everything we needed. While there we decided to go to the spa and get a body scrub, massage, facial (The Movie Star) treatment. Oh my, it is absolutely worth it. Jazmin was wonderful and truly the best treatment I have ever received! Another thank you to the restaurant staff who were so lovely! They were all so attentive to ensure we also had everything we needed, was quick to top drinks, all with an amazing sense of humour. A few that stood out were… Gusto - Miguel & Alfredo Steakhouse - Filberto Braza/Catch - Christopher Buffet - Jorge & Miguel Cant wait to go back! I would highly recommend, and ask for assistant Yomelly!

    Sep 25, 2023
  • 5.0 star tripadvisor rating
    Braza / Catch Restaurant

    We had wonderful service from Christopher (Daddy) at Braza and Catch restaurants. He was very nice and made excellent suggestions. He brought us an incredible shot tat he set on fire. Make sure you ask to be in Christopher’s section.

    Sep 24, 2023
  • 5.0 star tripadvisor rating
    Best time ever!!!

    Best time ever!!!! All the service we received and the people were amazing!!! We upgraded to star class and we’re seriously treated like royalty!!!! If you’re going to Cancun this is seriously the place to stay!!!! AMAZING service and such an amazing experience!!!!! Mr. G, Vivaros, Christopher(daddie) they all made it SO AMAZING!!!!! ❤️

    Sep 24, 2023