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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property information

Year Built: 2019
Total available rooms and suites: 332

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 3075 reviews
  • 5.0 star tripadvisor rating
    Didier y Edwar are absolute stars

    Didier and edwar were the MOST accommodating people ever! Instantly they made us feel special and provided top class service Give these men a raise We first started with a strawberry cheesecake shot and it was AMAZING visit these guys at the scene bar

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    Planet Hollywood 2024

    Had a great time, staff was excellent especially Mafer and Suzy our butlers. Food was good, beach was clean and quiet. We didn’t really experience many of the activities but that was by choice. We enjoyed just sitting near the bar and enjoying conversation with our friends. Checkin in process could have been speedier. We were star class and my daughters were not. They got checked in before we did. It probably took an hour for the 4 families that traveled together to get checked in but after that…no complaints.

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Grateful Jenny

    Planet Hollywood was amazing! From arriving with Star Class welcoming to leaving. Our room as well as everywhere we went was so clean. The food was great! Bit what made us feel like royalty was the staff. A special thank you to Mafer and Susy for making my family feel like their family. I will definitely make Planet Hollywood a family vacation spot!!! Thank you.

    Jun 09, 2024
  • 2.0 star tripadvisor rating
    Disappointed with this trip

    My Planet Hollywood review Premieres were keep very clean, only complaint was room steward didn’t pay attention to privacy tag on door. After long day in the sun we tried to get a refresher nap in and were woken by a phone call telling us turn down service was at our door or someone in our room when we had do not disturb sign on door. I was very disturbed by the smells of sewage and when you turned water on for the first couple minutes it was rust brown. Food I would rate the food was bellow average at best for an all inclusive resort, if you come here with five star steak house expectations you will sadly be disappointed. Most meals were at or way below your hometown buffet that skims staying open by repeat health code violations. I would say my local golden coral which I can’t stand would have impressed me more than PH restaurants. Several nights we were unfortunately disappointed with the quality of the food. Room service… be warned you will get meatloaf texture cheese burgers and pizza that is bread and cheese. I can honestly say that breakfast usually is hard to screw the pooch on and they disappointed us daily… bagels that are the texture of a corn muffin and eggs that were either cooked to the texture of a scotch bright or way under cooked. I have traveled world wide and ate better in meals out of a meal ready to eat (MRE) in the armpit of Afghanistan. We left a day early because my wife was sick of the food and couldn’t hold anything down. When senior staff were made aware they had zero remorse… Beverage is all you can drink, but… be warned I found that everything was artificial sweeteners. I switched to strictly beer and the wife bought Red Bull out on the market to mix her liquor with. Me and the wife aren’t about artificial sweeteners because it tastes terrible. And isn’t the best for your health. The pool service is extremely attentive I would give them a 10 out of ten and tipped them as such. Once they figure out your poison they are on top of it. We stayed in adult only scene with a butler Damian that was very attentive to all our needs, we didn’t ask for much and he always went over and above to ensure we had everything we needed.

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    Butlers Damien and Miguel!

    Everything was wonderful! We loved our Butlers, Damien and Miguel! They helped make the whole easy and pleasurable! Our daughter came in on a different flight and they made sure we got her safe and sound! Great trip! The resort was wonderful!

    Jun 08, 2024