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Hotel overview

The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property information

Year Built: 2019
Total available rooms and suites: 332

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 3030 reviews
  • 5.0 star tripadvisor rating
    Need to work on hours of operation for food and drinks was a complete disappointment

    Everyone was super amazing and nice! The one thing we didn’t not like nor the 20 other couple we were with everything closes to early how is it an adult resort when everything closes early ! Our concierge mafer and Suzy were so friendly and soo helpful we all loved them so much

    May 26, 2024
  • 5.0 star tripadvisor rating
    Amazing facilities and fun!!

    The trip was amazing! Everyone was so kind and helpful. I definitely enjoyed the star class and would recommend paying extra to get it. Mafer and Susy who work with the star class, were so so so kind to all of us and went out of there way to get any request. I would definitely come here again!!!

    May 26, 2024
  • 5.0 star tripadvisor rating
    You guys HAVE to come here

    It was amazing!! We really had a fun time with the Family and in the pool Diego in the bar was great! The kids had a blast with the lifeguard Diana she great with children. Just an overall great, fun and sun filled experience! Everyone that wants to come to Cancun, HAS TO COME HERE! Thanks Planet Hollywood! You guys are amazing! And specially thank you Jesus! Your team and everyone just had us feeling special!

    May 25, 2024
  • 3.0 star tripadvisor rating
    Good luck

    Overall not a bad resort however the experience is not memorable compare to breathless resorts. Lot of things require extra fees like most chairs on the beach or around the pools. No nautical activities such as body surfing. The pools had lots of stuff floating on it and the cleaningness wasnt a priority, cigarette butch all over empty glasses/beers etx, remaining at the same place for days. Selling us extra however was a priority.

    May 25, 2024
  • 4.0 star tripadvisor rating
    Please if you consider booking go star class

    Upgrade to star class. We had Candido as our butler. He made a massive difference to our stay. He was the most welcoming and likeable person going and could not assist us enough. Truly hats off to him he was amazing. The atmosphere at the hotel is relaxed with a good potion of party. The pool area’s are clean and tidy. The bad food is severely lacking here with poor cuts of meat and on occasion poor service with long waits even after booking time slots. Bars would often run out of ice and named alcoholic drinks.

    May 25, 2024