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Hotel details
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10981 reviews
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Dec 06, 2023Thanksgiving vacation
My husband eight-year-old son and I spent Thanksgiving week at this resort. Upon arriving the front desk went out of their way to make sure we had the room that we really wanted! The rooms do need to be updated. They are quite small, but were clean and whenever we requested amenities they were quick and on top of it! The food was good, we did receive our meals less than room temperature. It could’ve been warmer. The service was fantastic. They certainly went out of their way to make sure we were accommodated. The staff at all the restaurants were accommodating, especially world Café, so warm, friendly, making you feel comfortable. Thank you Elver and Enrique 😊 Thank you also for Umberto’s service at gaucho again, amazing friendly. The drinks were great the service at the pool and the service at the beach again fantastic . The beach and the grounds were lovely amazing water, beautiful sand. Pool temperatures were a bit cold so we spent most of our time at the beach. Alex and Janet, who took care of us at the beach were amazing. Andreas, who took care of us by the pool also extremely attentive. They also had entertainment for adults and children. Angie and Faustino were amazing. We will definitely return 😊
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Dec 05, 2023
Best place in Cancun
They are the kindest staff on earth! You will love everything about this resort! It’s my second stay and I’ll be back again! The resort is immaculate and I’ve never seen people work so hard in my life, I just fell in love with it here.
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Dec 05, 2023
Preferred Club
This was our 4th time here and we absolutely loved it all. Highly recommended doing the preferred club where you get top shelf liquor, your own private club to enjoy drinks, a small buffet area, and TVs to watch games on. My favorite drink was a margarita with Don Julio tequila. My husband is not a margarita drinker but absolutely loved them. The beach is amazingly soft powder and the bluest water ever! Also have plenty of searing. One suggestion I have is to bring back the Barefoot grill at the swimming pool area where you could get hot dogs, hamburgers, nachos, etc.
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Dec 05, 2023
Another wonderful stay at this beautiful resort
Just finished our 3 night 4 day stay at this beautiful resort. It was our 4th time staying here and our friends first. We knew what to expect but they didn’t and wow were they blown away with the quality of everything at this resort. From the blue blue water u get every time to the food to cleanliness of everything here. The beach is so beautiful with very soft sand. The rooms are very clean with comfortable beds. And I cannot leave out the unbeatable service u get from everyone at this resort. It is top notch everywhere u go. When we go to Cancun we don’t even really look at other places to stay. This place is perfect. Thanks to all who made our return trip so wonderful once again. We will be back
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Dec 05, 2023Not ever again!!
Food is ok, room is ok buttt do not go out at night!!! Specially if you have kids, I guess they can’t control safety at night. Our room is old. Bathroom door looks like a door from a Motel 6. Service is ok but not completely the best. Brought my kids here for the beach but not worth if safety is not their priority.