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Hotel overview

Resting on the beautiful Pacific coast of Mexico, this oceanfront retreat provides the perfect blend of relaxation and fun ideal for families and couples. Surrounded by 15 acres of botanical gardens and beautiful sandy beach, guests enjoy a selection of fetching restaurants, several entertaining bars, refreshing swimming pools, an appealing spa, a quiet pool for adults, open-air massage services and an exciting children’s activity program and play area.

Location

Riviera Nayarit - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Or : 30 miles

Property information

Year Built: 1999
Last Renovation: 2011
Floors: 3
Total rooms: 355

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Hotel details

Amenities

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Activities

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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 12882 reviews
  • 3.0 star tripadvisor rating
    Great time, but resort lacks something to put it over the top

    We had a great time at this resort (four adults, three kids, one week stay). However, I will say that this resort lacks in some areas that could truly make it an over the top experience. Luckily, most of the staff is amazing at this resort. We stayed in the Family Selection side of the resort. The biggest highlight of the Family Selection experience was having Nest as a breakfast option. It was great to be able to eat there and the staff there were some of our favorite people. However, the Family Selection pool often felt cramped and often all of the chairs were taken. The FS pool also needs some maintenance as there were many tiles missing in places. The area is surrounded by chain link fence right now which could be because of construction on the other side. It was not very attractive, but I wonder if the plants there had to be cut back. The butler or host service was okay. If you needed something, they were happy to help. However, it seemed more like a service where the butler/host would do special things or would be checking in often during your stay and letting you know what they can do for you. Finally, every night before dinner we would get a couple of drinks in the Family Selection bar. I feel bad because I forget the bartenders name, but he made great drinks and was always very friendly! If you choose this resort, I would suggest the family selection mostly because it seems as though the accommodations are a bit larger. Portofino was the best restaurant followed closely by Adelita. Many people mention Luis in Adelita and he truly was a great waiter. Also, El Bosque was best at lunch. We typically went as they opened and the food was hot and fresh. Not to mention there were fresh tortillas and they would make you quesadillas or tacos. Unfortunately, Las Terrazas was not a good experience. It was by far the slowest restaurant and there seemed to be only one person running food (and he was working very hard!). Also, three of us had ordered sparkling wine. When my wife got a refill, the wine was obviously a different color and it was flat. The waitress tried explaining it was a different sparkling wine. That was fine, but the problem was that the wine was flat. It was a weird interaction. The night shows were fun, but sometimes they took too long to get going. The BINGO night was probably the most drawn out experience of them all and got boring after a while. It was nice to sit on the plaza at night and get drinks! The weekend seemed significantly more busy than other days. There were a lot of people I only saw for maybe a day or two and it was really crowded. This really made it uncomfortable as the pool had A LOT of people in it and chairs were impossible to find. Overall, the resort is beautiful and I actually enjoyed how much it took to walk around. However, it would definitely be very difficult for any one who struggles to get around. I can't quite put my finger on it, but there is something the resort lacks to put it over the top as a great resort. It was very cost effective which is what attracted us to the resort in the first place. I would say if you have never done an all-inclusive resort before, this would be a great place!

    Jun 12, 2024
  • 3.0 star tripadvisor rating
    Not a good value for the money

    I paid more than $2K for 4 night, 5 days. I booked a “panoramic ocean view” room and didnt received it. I was told to come back the next day to check-in, but the lobby was swamped with more than 30 guests checking in or out. Also, they did not offer food service at the adult pool. How crazy is that for an all inclusive hotel? Finally, be prepared to walk, a lot. Bad design forces very long walks from many rooms to the hotels amenities and beach.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    La Adelita - Luis Hernandez

    La Adelita! Luis Hernandez is the best server I’ve ever had! He is better than most servers in America! His English is amazing! He is also super funny! He had us laughing and connecting with him and each other in unexpected ways! He made the whole experience that much better!

    Jun 09, 2024
  • 2.0 star tripadvisor rating
    Don’t bother asking for air conditioning

    The air conditioning kicks off during the day unless the motion detector is sensing which means an afternoon nap is virtually impossible unless you like to feel like you are sleeping on the edge of a volcano.

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Great vacation!

    Erika at the poolside bar was so friendly and made sure we had our drinks. Francisco or Fernando-I can’t remember his name did a fantastic job behind the poolside bar. Luis E. Hernandez at La Adelita was an awesome server as well. The food was so good!

    Jun 01, 2024